조식을 위한 식당이 설비 전이라 아쉬웠지만, 객실 내 취사 설비가 되어 있어서 사용하기 편했고 호텔 주변 식당을 추천해 주셔서 편리했습니다. 취사 도구를 요청드렸더니 새로 구입해 주셔서 너무 감사했습니다. 머무르는 동안 배려와 친절에 감사했습니다.
Victoria
01/28/2020
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3.0
It'll be good when it's finished. Positives: everything is super new. Great room, good view, nice gym/ reception area/ amazing location, 1 minute from the beach. The pool area also looked good but there wasn't a bar installed yet so nobody was using it, and the pool needed cleaning.
Negatives: my room was so new I think it had been finished the day I arrived. The (empty) fridge hadn't even been plugged in, and the HUGE flatscreen TV wasn't set up nor was there a remote for it. The kettle and iron/ hairdryers were still in boxes. The room key was given to me in a plastic bag with the room number written in marker pen, and on my door was a photocopied sign in Vietnamese that translated to CUSTOMER SERVICE... it didn't exactly scream 4*. There was no information in the room about wifi password/ location of gym and pool/ room service/ local attractions, the kind of things you expect from any 4*. The hotel was very responsive to messages prior to my stay, so I went to reception to speak to them (there is no phone in the room to contact reception) but the staff didn't speak any English. So I had to resort to just messaging via expedia or google translate. During my stay they were unable to fix/ set up the TV. Also the room key won't get you to your room, you have to ask security to let you up, and if you want to use the pool/ gym on the 6th floor, you have to do the same - go down to 1, ask to be let up to 6, and the same when you want to go from the pool/gym back to your room.
I stayed at this hotel for 4 night before meting my friends. I enjoyed my stay and find the hotel up to standard of its stars. It is located near the beach, shops and places to eat.
SamThi
11/22/2019
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5.0
Very friendly staff, right in the heart of Tran Phú, walk distance to night market
