겨울날씨에 간 경우라서 사실 실내수영장을 이용하려고 했는데 코로나로 투숙객들이 없어서 따뜻한 물을 틀어놓지는 않았어요. 그래서 실내수영장마저 이용을 못해서 저희가족은 남,여 샤워실 안에 있는 자쿠지에서 놀다왔습니다! 투숙객이 없는 것이 장점이자 단점이었어요.
조식도 투숙객이 없다보니 뷔페로 하지 못하고 메뉴에서 시킨 뒤에 먹는 방식이었답니다. 얄궃게 사람 많은 곳을 피해서 쉬는 경우라면 나쁘지 않아요!
Gary
11/19/2020
0 likes this
5.0
Hiroo
05/13/2020
0 likes this
3.0
05/09/2020
0 likes this
5.0
10/27/2019
0 likes this
5.0 "Best of the best hotel"
새로 오픈한 호텔이어서 룸이나 시설들이 매우 깨끗하고 최신 시설로 갖추어져 있습니다. 수영장은 사진보다 실제 커서 저같이 수영을 좋아하는 사람에게는 이용하는데 너무 만족했습니다. 탕같이 안마하는 곳, 사우나 시설도 잘되어 있으며 아침 조식은 선택의 폭이 많고 맛있었습니다. 호텔에서 하롱베이 투어를 예약해 주었고, 호텔에서 픽업을 해주므로 편하게 다녀올 수 있습니다. 호암끼엠호수 주변에는 관광객이 너무 많아 정신이 없어서 조용한 이 호텔을 적극 추천합니다. 특히 관광지가 여러개 흩어져 있어서 여기 호텔에서 택시로 이동하는데 전혀 문제가 되지 않았습니다. 제가 새벽에 문제가 있어서 도움을 요청했는데도 새벽2시에도 적극적으로 도와주었고, 리셉션과 호텔직원들 모두 굉장히 친절하고 도움을 주려는 모습에 많이 감동했서 숙박을 연장해서 더 지냈네요. 가족단위 및 조용한과 휴식을 원하시는 여행객들에게 최상의 호텔인 것 같아요.
This hotel is recently opened with the most modern facilities. The swimming pool is much bigger than the photo. The receptionist and all staff are incredibly friendly and approaching. They helped to arrange the tour of Ha Long Bay and the tour bus picked up the guests at the hotel. The breakfast was delicious and I enjoyed a lot. I will definitely stay at the Grand Vista hotel again. Thank you manager Long! I had a good relaxing at your hotel.
There is no concierge at all, you can try and ask the reception but they won't help much. We ask for a recommendation for a good restaurant in the hotel area, the reception representative didn't have a single name to give us. Most of the staff does not speek English and communication with them is very difficult, quite impossible.
The rooms have an unpleasant smell and when we ask if there is anything to be done, the reply was that that is a smell of new furniture, and they don't have any perfume to hide the smell (this is not a smell of new furniture).
The shower is nice looking but not enough water pressure and the drain is bad so you end up showering in a big puddle.
The breakfast is ok, not more than ok. And more than ok is expected from a 5 star hotel. They don't change the served food from day to day and you end up eating the same exact food every day. The food runs out very quickly and a lot of the time if you ask for something that missing they'll say that they are out. (One day only pineapple was served as a fruit, the other day no tomatoes or bell peppers so only lettuce was left)
There is NO COMPLIMENTARY COFFEE! The first 5 star hotel I've stayed in that charge for an Americano , cappuccino or esspresso. They do serve black coffee out of a pitcher.
The looks of the hotel is good. The rooms look nice , the lobby is as well.
We've stayed at two other 5 star hotels in Hanoi and there is really nothing to compare , and the price is similar, so I would suggest y
Ha