The rooms are very nice, big and it’s nicely furnished. Staff are so kind, polite, helpful and friendly!
The hotel is located at an Old Quarter of the City and it’s in great location where you can just walk to the lake, night market, restaurants and a lot to see around.
Everything is amazing at this hotel!
I highly recommend this hotel!
A nice combination of luxury hotel with very friendly non pretentious Vietnamese staff. The rooms are big, nicely furnished, big windows, large bathroom, big enclosed shower, endless hot water, etc. The room and beds are super comfortable. The hotel is precisely managed and everything runs smoothly and works well. The ever present staff is super friendly and always looking for ways to brighten your stay and be of assistance. Ian in particular was outstanding with great English and travel assistance skills. He acquired visa extensions for us and advised us on what turned out to be the best part of our travels. We also learned about Vietnamese culture for the hotel staff. Tracy pointed us to local favorite restaurants with authentic Vietnamese devoid of tourists. You always feel like a special guest at this hotel. Superb spot for an extended stay.
The people at this boutique hotel and Hanoi were absolutely fabulous. They could not have been more kind and helpful. The hotel itself is located in the old part of the city very busy lots of traffic but also lots to see. Sadly the Air pollution was bad We were there and we had some difficulty being outside. I would recommend staying at this hotel the beds were comfortable the room was quiet and the staff was amazing.
03/20/2020
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5.0
Clean, super friendly staff, nice hotel. Has hot water...
Henry
03/17/2020
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5.0
Rupi
03/15/2020
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5.0
From travelling all over the world, this hotels service is the best! They genuinely care about your stay. Go above and beyond, to make us feel welcomed. Great hotel, near to everything. Highly recommend and will return!
James
03/15/2020
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5.0
Amazing Hotel. Very helpful staff.
Darcy
03/13/2020
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5.0
Had an amazing experience at Imperial Hotel and Spa. Staff were extremely friendly and accommodating, helping to the best of their ability with all of our needs. The hotel had great cleanliness practices during the Covid 19 outbreak. Amazing location- directly in the middle of Hanoi old quarter, within 5 min walking distance to most attractions. Have nothing but good things to say about this hotel and would recommend to anyone looking for a great value hotel in Hanoi.
03/10/2020
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5.0 "Everything was great!"
Everything was great. Room is very clean and comfortable. Staff has good hospitality. You have no worries when staying here. Just one thing, they charged 700K VND as a laundry service. Little bit expensive it was.
03/10/2020
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5.0
I don't even know where to begin with how blown away I was with this staff and property. I've spent years in the hospitality business and I can comfortably say this establishment is second to none. From Check-In to check-out everything was perfect. The location is prime right in the middle of everywhere you'd want to be, its even on a quite cute street with all sorts of great food and drink options. The staff goes above and beyond to ensure you're happiness. The complimentary breakfast was one of the best meals we had on our long holiday. I can go on and on complimenting everything about this place. We ended having to stay an additional night in Hanoi a couple weeks later into our trip due to a flight cancellation, and we didn't even bother searching for other places, staying here was an absolute no brainer. Highly recommend this place, keep up the fantastic work Imperial staff! I hope to see you all again.
The property is in a great location for sightseeing in Hanoi but still having quite at night.
James
03/08/2020
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4.0
Staff was nice, room was clean and location was the best part.
AndreaC
03/05/2020
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5.0
The staff was amazingly helpful with recommendations for sightseeing, restaurants, and transportation. The massages were excellent! The location is on a relatively quiet street for the Old Quarter and was close to the lake and shopping. Highly recommend!
The location was really good. Right in heart of old quarter and a quiet street just off the small lake.
The staff was very helpful
02/24/2020
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5.0
Hendriatta
02/22/2020
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5.0
My husband and I have stayed in various mid range and boutique hotels around the globe throughout our travels over the years. This hotel ranks as one of the absolute best in terms staff service, diligence, room cleanliness, and the extra discounts they offer clients. The breakfast buffet is good and we also got an upgrade to a junior suite without requesting for one, which of course enhanced our already positive experience. We had a late flight out and they let have a room to shower and reorganize our luggage, which was absolutely above and beyond what almost any other hotel would do. As s whole, this mid-range hotel gives us fantastic value for our money and if I could give them 10 stars for excellence, I would do so. Thank you so very much to Ian and his amazing team.
Great hotel, great staff and great location. Couldn’t have asked for a better place to start out our trip. The concierge was very helpful and even arranged our airport pickup when we flew to Danang. The rooms were very nice and even though the street below could get pretty busy it was pretty quiet in the room.
Lasse Andreas
02/19/2020
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5.0 "Alle pengene værd!!"
Et rigtig dejligt hotel med en fantastisk beliggenhed. En varm velkomst og indtjekning allerede om formiddagen.
Vi spiste aftensmad i restauranten, hvilket var rigtig lækker mad og billigt til prisen.
De var søde at opbevare vores bagage uden gebyr.
Mikael
02/19/2020
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5.0 "Fräscht hotel centralt men lungt läge"
Mycket bekvämt hotell med bra sevice, rekomenderas definitivt för Hanoi vistelse. Lungt men med centralt läge, rent och relativt nytt. Jättebra serviceinriktad personal.
Elaine
02/18/2020
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5.0 "Friendly staff and good location. "
The staff here at Imperial were very welcoming and friendly. The rooms are spacious and well kept. They make every effort to ensure that our party had a comfortable stay.
02/17/2020
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5.0 "Rekommenderas varmt för din vistelse i Hanoi"
Mycket fräscht och bra hotel, otroligt hjälpsam och service inriktad personal. Vi hade rum utan fönster, men det visste vi vid bokningen. Fördelen var att det var tyst. Bra frukost. För första gången på vår långa resa funkade internet perfekt! Väldigt sköna sängar. Beläget på en lugnare gata mitt i old town som annars är väldigt hektiskt
02/15/2020
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5.0
02/14/2020
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5.0 "Highly recommended"
The hotel is placed in a more calm side street, still it is very central. Perfect location! The room was nice, spacious and clean. Yet, the exceptionally service-minded, helpful and genuinely friendly staff is the main reason we highly recommend this hotel. Exceeded all our expectations!
Great hotel on the edge of old town, next to Hoan Kiem Lake. Perfect service, nice room, good breakfast. Will come back,
02/03/2020
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5.0
Excellent staff,lovely rooms, good breakfast and great location
02/03/2020
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5.0
Staff are very helpful. Excellent location. Room is decent.
02/02/2020
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5.0
The staff were incredibly polite, friendly, and helpful, offering suggestions for site seeing, and tending promptly to our requests to make our stay one of the best in Vietnam. We stayed here at the end of 5 weeks in Vietnam, and I can say this was one of the places we enjoyed the most. It is tucked away on a quite street with good options for eating within close walking distance. The breakfast buffet has lots of yummy choices. I would highly recommend this hotel. Thank you to the Imperial Staff for making our stay so enjoyable.
Dung