Best spa, amazing massages. Very comfortable and clean. Good location for walking. Wonderful costumer service too.
Jen
01/13/2020
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5.0
The hotel staff were helpful and friendly. The hotel is in close proximity to food stalls, restaurantS, and weekend night market. Ms. Nga was very resourceful and enthusiastic in helping us. She even upgraded our regular family room to a suite without additional cost.
Angie
01/03/2020
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5.0 "Great Stay I had"
The hotel receptionist was very very good. She gives good recommendations, booked my airport transfers and massage. She is very proactive and very hardworking. I forgot to ask for her name but she is superb. The breakfast is very good and fresh for a small development like this. I keep refilling my plate!
Olivier
10/17/2019
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5.0 "Bon hôtel, très bonne réceptionniste "
Hôtel près du lac hao kiem. On peut tout faire à pied. L’intendante Moon est très agréable, elle nous a surclassé la chambre et nous a bien conseillé pour faire les visites de Hanoï. Chambre spacieuse, belle salle de bain. Bon petit déjeuner au dernier étage avec vue sur les toits d’hanoI.
10/04/2019
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5.0
We enjoyed our stay at Alisa Hotel and Spa. Nga Moon offered best-in-class service and made my friend and I feel welcomed from the moment we arrived. I’ve worked in customer service for several years and am not always easy to please - I would hire Nga myself if I could!
10/02/2019
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4.0
The hotel is new, the rooms are clean and comfortable. The property is in a good location, near shops and restaurants and is walking distance to the weekend night market. The staff were friendly and helpful. The breakfast is very basic and the food was mostly dried out as it is was sitting open for long periods. The first room I was put in, 508 - did not have blinds or curtains and the shutters outside were not properly closed. This meant light came in and people could see in. When I alerted them to the issue, I was moved to another room immediately. They dealt with my issue swiftly which was great.
The manager, Ms. Moon, and her staff took exceptional care of us during our stay. She planned out our 3-day itineraries making sure that we didn’t miss any highlights of Hanoi. Once we got off the Airport taxi, we were greeted with umbrellas and that we stayed dry from the torrential rains. Whatever issues that we came across, her staff would address immediately regardless the time of the day. Our only purpose for this trip to Vietnam was to visit Ha Long Bay and we were disappointed with the tour cancellation due to inclement weather, yet their heartfelt services made up for everything.
In a nutshell perfect and good selection for breakfast
Minh
06/30/2019
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5.0 "Room size, pool & services are very good"
Hotel room size, pool area & services are very good.
Do not like the restroom design. The water alway spilled out when shower & floor is alway wet.
Christina Hou
06/04/2019
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5.0
Alex
03/13/2019
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5.0
Shane
03/10/2019
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4.0
Location is nearby to old quarter and walking distance to night market and lake..
Room is big n clean
Staff are very polite and friendly. Service is top notch
01/07/2019
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5.0
Hotel is very conveniently located. The staff was really nice, specially mr. Zohn who was very kind and helpful
Rasa Lila
5.0 "Best Spa"