Location of the hotel was great and the staff were nice, but someone else was in our room! We were taken to the next room first which was a better room (the safe there didn’t work, though.) We could have stayed there, but we were moved to the lower grade room on a different floor. That really messed up and I was late for the program I wanted to go because of that. Also one side of the bed was so itchy. I woke up during the night because of that. We kept getting someone else’s laundry, too. We were also disappointed that there were no fruits for breakfast.
Organised early check at 7am
Only 1 room ready
Lots of excuses
At 11,30 was told I could have a better room if I paid more
Them can have better room same price
Then you have to change rooms at 10.30pm to standard room
No manager to speak to unless they were hiding
Standard room no window
Breakfast poor choice and quality
3.0 "スタッフがハートフル"