Great experience. Hotel was centrally-located, room was clean and spacious, staff was always friendly and helpful (thank you especially to Ian!). Will stay here again next time I am in Hanoi.
11/24/2019
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4.0 "Perfect location"
Friendly staff, chaotic breakfast staff, considered the price a nice room, and the perfect location in Hanoi.
11/22/2019
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2.0
We booked a suite balcony room. When we checked-in we got a room without a balcony on the lowest hotel floor (level 3) facing the road. When we questioned reception they said there had been a mistake and they were fully booked and there were no more rooms. After about 30 mins they called us and asked if we wanted a discount at the restaurant or if we needed airport transfers both of which we did not need. After questioning them again and 1 hour later the receptionist said that the room we were in was the room we booked (we had no balcony) and made no acknowledgement of her previous comments about it being a mistake and their error. After persisting and explaining it was not the room we booked, the receptionist finally said that she could move us to a different room but it still was not the room we booked but had a small balcony. Although unhappy, we moved. There was no acknowledgement that they could not give us the room we booked and paid for after this. Given all the great reviews for this hotel, it was such a shame. Breakfast was good, as was the man managing breakfast. Although the hotel was clean and quirky, we would not return.
We enjoyed the stay with Noble Swan Hotel, Hanoi. The staff are all very kind and helpful. Thanks to Ms. Hong Hoang, Mr. Van, Ms. Ngoc Anh and Mr. Ian. We will stay at this hotel if we come back to Hanoi.
11/21/2019
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4.0 "Alright"
The room was fine but there was not enough room to storage.
The breakfast was not very good. The balcony in the top room is good.
Book a deluxe city view room and got a room with neighbors rooftop view.
11/15/2019
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4.0
직원 분 들이 정말 친절합니다. 룸 컨디션은 나쁘지 않은 수준이고 조식의 경우도 크게 기대 안하시면 나쁘지 않아요.
11/14/2019
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5.0 "I loved my stay! Highly recommended!"
I loved my stay and have no hesitation to recommend this hotel! Look for William, he is will look after you well. Check in was a surprise with bright and welcoming receptionist. He offer us juice and cookies, briefed us about Hanoi thoroughly before escorting us to the room. Room is nice and has everything you need! Bathroom is an art!!! Breakfast is a good spread, they serve you hot plates upon order. Much appreciated a great stay guys
Justin
11/14/2019
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5.0 "Well decorated room!Highly recommend!"
Very good choice for a short stay, very well decorated room. Hotel provide complimentary dried fruits, different types of fresh tea in room. Highly recommend!
11/14/2019
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5.0 "Central location, near to all places!"
What else can you ask for more for that price? Central location, near to all places included eateries and attractions. I was upgraded to a room with a balcony, staff eager to help you all the time
Gabby
11/14/2019
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5.0
Super value for money! Quiet room, view to the street, good WiFi, strong water pressure, lovely staff & top location! 5 stars!
11/12/2019
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3.0
11/11/2019
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4.0
I cannot review this hotel enough! From being greated by the lovely gentleman on night shift at the front desk to the staff happily going to the convenience store to get Hydrolyte for my sick friend and I. You are also welcomed in your room to jars of dried berries, dandelions, ginger, and black tea so you can brew your own tea. The breakfast wasn’t something to write home about but the pros have certainly outweighed that con.
Ray
11/11/2019
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5.0
The hotel was very clean and also which I found good it was a central location close to the main night market. the street that the hotel is situated was very quite.
11/10/2019
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5.0
11/07/2019
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5.0
Close to everywhere and staff members are great to offer any help that you need.
11/03/2019
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5.0
Kay
11/01/2019
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5.0
A beautiful cozy and clean hotel. A lot of charm. The staff stayed up until 2am when our flight in was 2 hours late. Had some tea and got to sleep in the warm comfortable bed. Would recommend this hotel to everyone
Georg
10/29/2019
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5.0
Wir haben unseren Aufenthalt hier sehr genossen. Lage, Zimmer und vor allem der tolle Service des Personals haben uns voll und ganz überzeugt. Wir würden hier jederzeit wieder buchen!
10/29/2019
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4.0
This is nice Hotel and comfortable beds and good service
Chris
10/28/2019
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4.0
We booked this property is because its location, close to many attractions. Hotel charges usd $25 for airport pickup which is higher than Hanoi Airport kiosk. We waited at airport for 20 minutes, hotel did not inform us there are 2 arrival halls.
Pho10 등 유명식당과 관굉지가 도보로 10분 이내에 갈수있는 좋은위치에 있슴. 조식은 beef / chicken pho, fried egg, 과일, 음로수등이 맜있음. 식당에서 안내하시는 남성은 매우 친절했슴. 호탤의 Ms. Ngoc Anh 와 Mr. Ivan 은 매우 친절하게 여행지, 가는 방법, 스케줄 등을 설명해 주었습니다. 그들에게 감사의 말씀을 전합니다.
Venkatesha Babu
10/23/2019
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5.0
Dennis
10/21/2019
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5.0
Stayed at a couple of hotels in the Old Quarter during our stay in Hanoi and this was our favorite. Rooms were nicely presented and
10/14/2019
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5.0
Freundliches, hilfsbereites Personal, sauberes angenehmes Zimmer. Sehr gute Lage, ruhig aber im Zentrum.
10/13/2019
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5.0
Ms. Kieu anh and Mr Vu さんの対応がとても丁寧で良かったです。
10/05/2019
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5.0
It is beautiful and in good condition. It is in the old quarter of town. So it is very easy to get to the little shops around.
09/30/2019
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5.0
Had an issue with noisy construction, but they upgraded me to a jr suite and moved me away from the construction. Great hotel in an awesome location. Great staff. I would recommend coming here
Ton
09/19/2019
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5.0 "Comfortable stay"
Staffs are friendly kind. The room is tidy and clean. Breakfast is so tasty and well-cooked. Will coming back!
TON
09/14/2019
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5.0
The room is clean and tidy. Staffs are so friendly kind. I felt quite comfortable and relaxable. Will come back for my next trip.
Tony
08/04/2019
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4.0 "Great location"
Handy location with lots of eateries nearby
07/13/2019
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5.0
Nice experience I’ll come back again and nice experience at Hanoi
Mathew
06/30/2019
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5.0 "Great hotel"
Great hotel, big room amazing . Can’t fault it
Richard
05/12/2019
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5.0 "On hand to help."
Great local advice from the staff (who arranged our evening at the Opera and our cab back to the airport) as well as outlining how we could maximise our three day visit on foot.As we had to leave at 06:00 they also arranged an excellent packed breakfast.
05/08/2019
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4.0
Great location in a quiet side street. Great restaurant opposite the hotel.
We stayed three nights at the Hotel & Spa and one night at another of the Noble Swan Boutique Hotel. Both had very good breakfasts made to order and lovely english speaking staff.
John
01/30/2019
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4.0 "Solid choice for Old Quarter"
Nice size room with large bay window to the front of the premises. The room was comfortable. The aircon seemed quite old, it was unresponsive to the remote control and the fan was a little noisy.
The staff were all very keen to assist and nothing seemed to much trouble.
The breakfast area was quite small and a little cramped. It wasn't unusual to have to share a table at breakfast. The breakfast seemed pretty standard for Vietnam.
Location is excellent, being in the Old Quarter. Very close to Hoan Kiem Lake and the Catholic Cathedral.
Overall we were happy with the hotel and would use again.
The hotel is new, clean and cozy. The attitude of the hotel staffs was very positive and friendly which made us felt very good during the stay. The complimentary breakfast was nice too!