Definitely not a five star hotel but still a nice building. Upon check-in, my non-smoking room smelled of stale smoke. A "cleaning crew" was sent to spray with air freshener. I declined, saying the smoke was preferable to the chemical air freshener, and asked if another room was available. They promptly moved me to another room which they heavily sprayed before I arrived. The next morning, there was no hot water for a shower. I let it run for 5 minutes, still cold. With only a handful of guests due to Covid, I get the feeling management is trying to save on services. There are lights out in the lobby and throughout the hotel hallways. At breakfast, I was told to "finish up" as they were closing 30 minutes early. The staff were very polite but seemed to be acting on behalf of management.
The hotel is new, staffs are super friendly and helpful
Takashi
06/20/2020
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2.0
Mara
03/20/2020
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5.0
Staff where great, rooms fantastic and clean,
Great views and excellent location
03/19/2020
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3.0 "Will not stay again!!!"
Room is clean and location is good. However, its service is definitely not a 5 star one. Staff without smiles and not professional. We got towels on the beach and said we will return it to the hotel as the counter was nearly closed. The next morning at 6a.m. we received a call from a woman asking if we have returned the towels! I don't know the towels were so important to the hotel that they have to call at 6a.m. while we were in a deep sleep! It is just ridiculous. The spa booking was kind of chao too. The staff said ok when we booked massage for 2 people but wait for 20 mins. However, 10mins later the staff called to the room and said the booking was not ok. We were so disappointed about that. Also, it is inconvienient that the hotel have to keep our passport until checkout.
Hotel is in a great location , nice view from you room if you are high up . Staff : for a big hotel are very good and willing to help with anything you need . only down fall is the city is a home away from home for Russian tourist . Signs and Menus in Russian
02/16/2020
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4.0
01/24/2020
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4.0
It was clean , staff was friendly and location was great
01/12/2020
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4.0
전반적으로 호텔 자체는 굉장히 좋은 편이었습니다만, 베트남에서 길가에 호텔이 있으면 방음이 잘 되어있어도 빵빵거리는 소리가 들어옵니다.
01/08/2020
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5.0
01/06/2020
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5.0
건물도 깨끗하고 위치도 좋았습니다. 직원들도 영어를 베트남치고는 잘 하시는 편이라 불편함도 없었습니다.
01/02/2020
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2.0
01/01/2020
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5.0
Hjertlig betjening. Alle personaler stod på pinde for os. Skulle vi over gaden i starten fulgte vagten os over vejen. Ikke noget vi skulle spørge om, det var en selvfølge. Vi kan ikke give dette unikke hotel nok stjerner. Vi havde 17 dage på hotellet, ikke en dag for meget💕
01/01/2020
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5.0
Amazing location beautiful view of the ocean and very hospitable staff especially Lam very nice welcoming professional I would definitely come back
Generell gutes Hotel - aber: bitte nicht zu Weihnachten beim Frühstück in der Dauerschleife das gleiche Weihnachtslied (bei eh 90% Asiaten) - sonst war der Aufenthalt gut. Insbesondre der Empfang in der Lobby war immer sehr freundlich und hilfsbereit
12/28/2019
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4.0 "12월 여행"
호텔방도 깨끗했고, 바다가 보이는 쪽에 방을 배정받아서 좋았습니다.
12월에 수영하기엔 좀 춥습니다.
조식은 쌀국수는 맛있었지만 다른 메뉴는 모르겠습니다.
호텔에서 마사지를 받아봤는데 5성급 호텔이라고 하긴 서비스가 너무 좋지 않았습니다. 마사지사가 핸드폰을 하거나 한손으로 마사지를 하더군요. 차라리 밖에 있는 마사지샾이 좋습니다.
마사지를 제외하곤 다 만족했습니다.
Dmitry
12/28/2019
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5.0 "Хороший отель в Нячанге"
Отель стоит своих денег. Расположение хорошее, первая линия, магазины, рестики, все дела... Уборка каждый день, но не пылесосили.. Персонал вежливый. Завтраки вполне хорошие и достаточно разнообразные.
SEUNG EUN
12/27/2019
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5.0 "Clean and good service."
Good to stay everything, but slightly far from night market. It takes 10-15min. In my case, I don’t care about this.
Jiyoon
12/26/2019
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5.0
Pik ying
12/22/2019
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5.0
Nice hotel to stay, helpful friendly staffs, and love their breakfast, would definitely come back
The Check In was great. Especially receptionist Nhat Lam made an awesome Job.
The hotel is clean and has good rooms with high quality. Breakfast is very good. Service is great. You can get also really relaxing massages. Good Internet connection and International TV. Location is directly in the main street which is loud. Behind the street is an awesome beach. Good restaurants in the near.
The Gym could get an update of devices.
12/19/2019
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5.0 "가족여행에 추천하고 싶은 호텔 (패밀리 스위트 룸)"
가족여행을 가면서 가장 고민이 됐던 게 바로 침대
엑스트라 베드가 아닌 일반 베드에서 세명이 편히 쉴 수 있어야했는데 가격대있는 호텔에 비해 패밀리스위트룸도 저렴하여 여기로 선택했으며 그 선택엔 후회가 없다. (킹베드와 싱글베드로 되어있어서 성인 3명 묶기 매우 적합)
침실과 거실이 분리되어있어 짐 정리하기도 편하고, BAR도 따로 있으며, 욕실도 샤워, 화장실, 세면대와 욕조가 분리되어있어 매우 넓다.
뷰는 약간 시티+오션뷰인데 정면 오션뷰보다 보는 재미가 있다.
직원들 역시 모두 친절했으며, 적극적으로 도와주려고 노력했다.
조식도 우린 28층에서 먹었는데 대부분 러시아인?이었고 중국 사람도 거의 보지 못했다. 가짓수는 많지 않아 3일 먹기엔 약간 질릴 수 있으며 우린 2일만 먹음.
위치가 나트랑 메인과 조금 거리가 있어 그랩을 이용해야하는데, 부를 때마다 가격이 좀 다르고 호텔 건너편에서 부르면 더 싼 경우도 있음.
Excellent service And standard , staff very friendly and helpful
11/12/2019
0 likes this
5.0
호텔의 직원들이 매우 친절하고 호텔이 신축건물이라 깨끗합니다.방도 매우 넓고 좋습니다. 다만 시내 중심부랑 약간 떨어져있어서 아쉽지만 전체적으로 매우 만족합니다.
11/06/2019
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5.0 "Fantastisk!!"
Vi hadde et fantastisk opphold på dette hotellet. Ubeskrivelig god service, hyggelig personale og behagelig atmosfære.
Nær stranden, gode restauranter og ligger nært til det meste
Pei pei
10/19/2019
0 likes this
5.0
Lia
10/13/2019
0 likes this
3.0
Customer service and ability to respond is at an all time low. Front desk staff lack professionalism and management do not do enough to recitify issues with guests. And are rude, laugh at enquiring customers about tourist attractions in nha trang, hang up on guests when calling concierge, asking for any extra amentities if needed is met with a no, missunderstandings to make things more comfortable for bedding also left with suspicions when innocent and bringing down and labelling evidence to charge 30% extra. Doesnt make any guest feel better about it and so I dont recommend it.
I just 1 nights at Queen Ann Hotel in Nha Trang. I am really impressed and extremely happy because I have met the friendly Nha Trang people and the hotel is perfect according to my wishes. From Reception to Management, all are too professional, the rooms are extremely clean and make me and my friends very happy. Especially buffet seafood is exellent. If I come back, make sure to choose Queen Ann as a place to relax.
07/31/2019
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5.0
We have a warm trip in hotel.All staff is very nice friendly.Queen Ann with all bebefits service is very good special private beach. I was free upgrade to the room ocean view.I have never been alble to see this magical seaview like this before from above. About breakfast,location cleanliness,.. is excellent.
Service from staff was professional, have the initiative to help carry our luggage up from the door step when checking in. Getting the room was efficient. Quality of the hotel is excellent, breakfast was good. Overall enjoy the stay & would definitely world definitely come back again, recommended to all
07/07/2019
0 likes this
5.0
Ulf
04/23/2019
0 likes this
5.0
04/08/2019
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5.0 "good service & beautiful oceanview room."
I just stayed 1 night at Queen Ann Nha Trang, I was upgraded to the fabulous oceanview by them. I felt everything was good. Great breakfast a lot of variety 5*. BBQ seafood Buffet Dinner on the top floor was also great. You can enjoy the full Nha Trang's beatiful beach and city view at night. Staff was polite, professional and friendly. They recommended me some interesting tourist spot. If i have opporturnity to come back Nha Trang in the furture , Queen Ann Hotel is the first choice.
