I am so lucky to have room upgraded, Thank you for that. Overall the room was clean, only some hairs in the bathroom I found, other than this, I am very happy with my stay.
05/30/2019
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4.0
05/30/2019
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4.0
Very quaint hotel, staff lovely, hotel small but very nice and affordable
Hye young
05/29/2019
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4.0
직원들이 정말정말 친절합니다. 특히 프론트에 있는 직원들은 깜짝 놀랄정도로 친절해요. 위치도 주요 관광지와 가까워 편리하고, 관광중에 잠깐씩 숙소에 들러 쉬기도 좋습니다.
특급호텔이 아니며 가격이 저렴한 것을 감안하시면 만족도가 꽤 높으실 겁니다.
조식은 무료주문메뉴중에 크로크무슈, 햄버거, 쌀국수가 맛있습니다.
호텔은 단점 모두를 커버할 만큼 직원들이 친절하여 재방문 의사가 있지만,
호텔스파는 비추입니다. 가격대비 정말 별로예요. (차라리 호텔주변에 스파전문점이 더 싸고 좋아요)
05/29/2019
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5.0
We stayed for a week. The staff are the highlight of our stay. The property was clean. The rooms ( we changed different rooms due to travelling in between) are quite spacious, a bit dark but comfortable.
Hotel is clean and walking distance to the attractions . Nice hotel with excellent service. All the staff are so attentive and helpful, you be amazed by the kind of service they provide. Kudos to all the staff in the hotel for their services rendered throughout my stay. Definitely will come back again.
Hotel was great. The rooms were clean and comfortable. There was fresh fruit, local snacks, and bottled water in the rooms, all complimentary. The breakfast looked good, with both western style breakfast options and local cuisine, however we opted to explore do as the locals do and find some street side pho for breakfast. The hotel is conveniently located in the middle of bustling Old Quarter, where most of the attractions are. The best part of the whole experience was the staff. They greeted us with welcome drinks when we arrived, and the made sure we had everything we needed in our room when we checked in. Best of all, they were very accommodating to us on our check-out, as we were not leaving on a flight until 11p. They stored our bags for us while we explored Hanoi for the day, and they even gave us access to a room to take a shower before for our late night flight! Would definitely recommend this hotel for anyone interested in a visit to Hanoi.
The bed, room, and everything were as seen in the pictures online. Staff were so nice. I didn't have time to go eat breakfast though but I'm pretty sure it was awesome too.
kiersti
05/23/2019
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5.0
The customer service was incredible. The hotel was modern, clean, and clearly remodeled. We had to leave early for the airport, so they even made us a sacked lunch because we would be missing the normal breakfast time. It was a great experience, and so nice to come back to such a calm environment after being out in the crazy busy city.
Staff were great, excellent small hotel, will definately book again
05/20/2019
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5.0
When we arrived in Hanoi we were actually offered an upgrade to the hotel group's brand new sister hotel. So we actually stayed at the oriental jade hotel. This hotel was beautiful and we thoroughly enjoyed our stay.
All staff accross the hotel group were friendly and helpful, they would go out of their way to help us with anything we needed.
Although I didn't see the rooms at O'gallery, the reception area was beautiful and the staff were great there too.
Great breakfast, excellent service and friendly helpful staff.
Can't fault! good location and walking distance to some interesting sites...
05/18/2019
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5.0
05/17/2019
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5.0
スタッフがフレンドリーで親切であった。又日本語を話せるスタッフもおられアドバイスも頂け良かった。
05/16/2019
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5.0
직원들이 친절하고, 체크아웃하고
놀다가 공항가기 전에 짐가지러갈때 샤워하게 해줘서 좋았어요
Hyo Suk
05/16/2019
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5.0 "Fantastic breakfast."
Very kind staffs. Fantastic breakfast. Free room upgrade.Gladly stay again. Thank you again.
05/15/2019
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5.0
The washroom is large and clean. People were very helpful and nice.
Yeeun
05/15/2019
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5.0 "서비스의 끝판왕호텔을 하노이에서 만났어요"
처음에 호텔 예약할때 서비스차지가 좀 쎄다 싶었는데 이유가 있었어요. 진짜 5성급 호텔 저리가라한 스텝들의 친절도와 대우를 받았어요. 지내면서 불편한걸 1도 없이 하겠다는 의지가 보이듯 알뜰살뜰 챙겨주셨어요. 처음 딱 체크인할때 침대에 뿌려져있는 꽃잎하며 3명이 묵는다고 엑스트라베드 요청사항에 적었더니 찰떡같이 준비해두셨구 3일내내 조식이 신청되어있는데 마지막날 사파로 넘어가는 일정이라 먹을 시간이 안됬더니 샌드위치랑해서 도시락까지 싸주셨습니당 감동감동. 위치도 기찻길에서는 걸어서 5분정도고 호엠끼엠호수는 15분정도인데 그냥 택시타고 다녔어요ㅎㅎ. 마사지 후기가 좋길래 받아봤는데, 마사지질 자체는 나쁘지않지만... 오일마사지를 골랐는데 샤워없이 진행하더라구여. 그날 투어를하구와서 상태가 몹시 지지였는데 당황스러웠어요...씻고내려올껄ㅠ 미리 씻고내려오라고 공지만 좀 해주시면 좋을 것 같아요.
Bethany
05/14/2019
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5.0
Friendly staffs, good hospitality, our room was beautifully decorated for our end trip in our honeymoon. We arrived at 11pm, were served welcome drinks while waiting for our room, stayed for 4 nights and on our departure at 5am in the morning, breakfast were packed for us and taxi was arranged the night before so everything went smoothly. Thanks Thomas for the awesome arrangements, our stay was a memorable one!
everything good.staff, room, etc.
thanks for their hospitality.
05/13/2019
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5.0
員工親切，但一次訂四件房只有一間升等，搞得其他三間有點尷尬
05/12/2019
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4.0
Excellent service. Awesome facilities Great Staff and fantastic location
Lai
05/12/2019
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4.0
The hotel staff provided excellent services.
Alain
05/12/2019
0 likes this
5.0
INHYUP
05/11/2019
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5.0 "Great time begins with hotel"
정말 머무르는 동안 부족한 것 없이 기분이 좋았고, 호텔 위치도 좋고 특히 조식덕분에 하루를 든든하게 시작할 수 있었습니다.
05/11/2019
0 likes this
4.0
小さなホテルであることを除けば、立地も施設も十分満足です。
Jose
05/10/2019
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4.0 "Good hotel. Description is better than reality."
The standard room has small windows / few natural ligth. We ask for a more comfortable room and was granted next morning.
Yuhui
05/09/2019
0 likes this
4.0
Mike
05/09/2019
0 likes this
5.0
05/08/2019
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4.0
Good location. Staff was helpful and friendly. Breakfast was fair, not as much selection as some of the other properties in Hanoi
05/08/2019
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5.0
We had relax and fantastic time at this hotel. Staffs are kind and all of them try to help us even our request is small thing..
Jose
05/07/2019
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4.0 "Very well located and friendly staff"
This hotel is really good and very well located. The hotel staff is very professional and friendly.
Ivy
05/07/2019
0 likes this
5.0
Super professional staff and helpful info provided while we stayed.
We arrived at midnight but the staff were quite kind and also provide us the airport transportation assistance, which is very helpful.
The more important thing is that when they knew our flight back home was at night too, they offered us a room to take a shower after check-out, so we can go to the airport in a fresh mood after our day tour.
Highly appreciated that!
05/07/2019
0 likes this
5.0
When checking out, I was asked to respond a mini-survey to give them feedback. During my stay, I experienced that drain of sink in a bathroom wasn't smooth, and I wrote it. When leaving, a manager show up and she appreciated my feedback. This quick response was so amazing to me and this is a real hospitality. Also, I had a good sleep on their bed, particularly pillow. Honestly I wanted to bring those pillows to my home.
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