This hotel exceeded our expectations. The staff was excellent and helpful, breakfast amazing, and rooms very comfortable.
08/20/2019
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5.0
08/20/2019
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4.0
This was a lovely boutique hotel.
The staff were very welcoming and showed true hospitality. Each day complimentary snacks and fruit were left in the room. We were greeted with a welcome drink and a parting gift on our departure.
The room was nicely designed and the bathroom was a good size.
The only improvement could be breakfast.
I would certainly stay here again.
YOUJUNG
08/20/2019
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5.0 "마지막까지 만족스러웠습니다."
청소도 깔끔하게 잘해주셨고 룸에있는 과일도 맛있었습니다. 그리고 공항으로 가기 전 샤워 할수있도록 룸도 40분정도 사용하게 해줬습니다. 그랩 택시를 불렀는데 택시 번호를 알려주니 짐도 알아서 싣어다주었고 마지막 가는 뒷모습까지 손흔들어 인사해주는 모습이 너무 기억에 남았습니다.
Staff is very friendly and welcoming. We were treated very nicely and felt important. Thank you.
Luciana
08/15/2019
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5.0
Absolutely great hotel!! Great staff, outstanding customer service, the staff was caring, focused, organized! Never seen anything like it! Great location, close to restaurants and shops. Installations new, well maintained! Incredible value for the money.
Nice hotel and the staff were very helpful when we had some problems with our room. Stella in particular was fantastic and always went over and above to help. We left Hanoi on a very hot day after a day of sightseeing and they arranged a room for us to shower in before our flight which was a really nice additional touch which mean we would recommend this hotel.
08/07/2019
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5.0
We really enjoyed our unscheduled stay at the O’Gallery. Our trip to Ha Long Bay was cut short due to weather but we enjoyed a lovely stay with great service.
heepyo
08/06/2019
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5.0
hyunki
08/05/2019
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5.0 "정말 친절한 호텔"
정말 친절한 서비스입니다 잘못알아들으면 상세히 또박 또박 설명해주고 귀국날 짐을 맡기고 관광후 짐을 찾기 위해 돌아왔을 때 샤워를 할 수있게 배려해줬습니다(21시이후에는 스파에서 가능합니다)
08/05/2019
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5.0
Great service. Gave us beds in the spa at 6am after a long flight until our rooms were ready and upgraded us to the interconnecting family room. The hugest bed we've ever had! Used pool at nearby sister hotel too.
08/04/2019
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5.0
08/04/2019
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5.0
I liked its location, the friendliness and attentiveness of its staff and its spa.
08/03/2019
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5.0
Noela
08/02/2019
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5.0
Was upgraded room from booking so very grateful: Food and service all very good and great location
Yeol
08/01/2019
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5.0 "Realy kind and comfort hotel"
YOONJAE
07/30/2019
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5.0
일단 모든게 만족할만 했습니다. 특히 서비스나 음식이 아주 훌륭했습니다. 직원분들이 한명한명의 의사를 묻고 서비스를 했습니다. 팁문화가 익숙하지 않아 팁을 안드렸는데 팁을 안드리기 미안할정도의 서비스였네요. 다음 방문때 재방문의사있습니다. 제값을하는 호텔입니다.
07/28/2019
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5.0
The staff is very kind, helpful and really interested at the guests, the tourism desk int hotel is great!! their tour arrangements privates or in a group are incredibles, everything was perfect!
By sure if we’ll go back to Hanoi, will do at this hotel
El servicio es increíble. En Hanoi hay muchos hoteles pequeños y hay de todo pero este me parece que tiene un buen equilibrio.
Kuan-Chou
07/21/2019
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5.0 "Best hotel experience"
My wife and I stayed in O'Gallery for four nights. This trip we traveled to Ho Chi Min City, Da Nang, and Hanoi. O'Gallery was the last hotel we stayed in Vietnam. It was the best lodgings we have had. The staffs are all so kind and nice and they welcome the customers when they just got in. They would accommodate any requests very quick. The breakfast was very nice. The room is very cozy. I strongly recommended this Hanoi's hotel.
Stay wss good. The walls are thin so i can hear people talking
07/20/2019
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5.0
직원분들 서비스가 정말 최고입니다! 청결상태나 방의 깨끗함은 물론이구요. 다만 에어컨이 너무 침대쪽을 향해있어서 감기에 걸릴 가능성은 있습니다
Kyeong moon
07/20/2019
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4.0
07/18/2019
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5.0
07/18/2019
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1.0
07/18/2019
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4.0
The wifi in room 403 was not working well. Everything else was perfect
07/18/2019
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4.0
Good service and friendly staff who would always offer help.
07/17/2019
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5.0
S.KIM
07/16/2019
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5.0
The service from the staff were incredible. They were so considerate and it really felt like I had a team of well-trained and trustworthy people supporting me during my stay in Hanoi. One particularly memorable occasion - I had a private car booked to take me to the airport at 8AM for a 10.30AM flight. However, I overslept and only got down to the lobby at 8.15AM. I was slightly panicking inside, but they calmed me down. "The traffic will not be a problem today because it is Sunday morning, so don't worry. We will help you get ready to go out in 5 mins. The kitchen is preparing a breakfast to go, and we sent someone upstairs to check your room and see that you haven't left anything by mistake. Meanwhile we will proceed checkout." They literally counted down 5 mins, while also asking the driver to wait for exactly 5 mins, and when everything was double-checked and prepared, they gave me a farewell present - Vietnamese coffee and filter set :) It was the best experience ever. I recommended this hotel to everyone around me with the confidence that they will have the best experience as well.
The location is super convenient as it is near the train street and popular restaurants.
