호텔 도착하자마자 감동 시작입니다. 마중 나와서 짐 들어주시고 안내해주십니다. 체크인하면 안내직원이 룸까지 직접 에스코트해서 상세하게 설명해줍니다. 그리고 제일 마음에 들었던 건 직원들이 항상 웃고 있습니다. 아무리 돈벌이여도 쉽지 않은 일인데 귀찮아하거나 인상쓰거나 하는 일이 없었습니다. 오히려 호텔 내에서 직원들이랑 마주치면 오늘 하루 어떤지 날씨가 어떤지 안부물어옵니다. 부탁할 일 있어서 바디랭귀지로 물어도 찰떡같이 알아듣고 응대 해줍니다. 호텔 1층에 레스토랑이 있는데 솔직히 기대 안하고 갔습니다. 그리고 하루에 한끼는 그 곳에서 먹게 되었습니다. 체크아웃하고나니 지배인같은 분이 나와서 인사하고 선물주고 감사하다고 그럽니다. 공항까지가는 차편 탈 때는 다 나와서 잘가라고 즐거운 비행되라고 인사합니다.
팁강요는 없지만 마음에서 주라고 합니다.
Daisy staff 과 레스토랑 남직원분 덕에 아주 완벽한 첫 베트남 여행을 보냈습니다. 감사합니다.
결론: I will be back!
친절하다는 후기보고 기대했는데 직원들 모두 정말 친절합니다. 위치나 시설은 무난한편이고 여타 호안끼엠 근처 부티크 호텔에 비해 특별한건 없어요.. 다만 직원 서비스때문에 다시 오고 싶은 호텔입니다. 가족여행이라 2룸 예약하고 커넥팅 원했는데 늦은 체크인이라 안되서 약간 실망했어요~ 마지막 체크아웃날 저녁에 샤워할수 있게 배려해줬으나 5명을 1룸밖에 주지않아 너무 촉박했구요ㅜ 일반 룸과 스위트룸의 차이는 창문 크기 정도입니다ㅎㅎ 그러나 뷰는 절대 기대하지 마세요~~
09/20/2019
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5.0
Very friendly staffs! Clean room! Excellent location!
5 star service and facilities!
Settimo
09/20/2019
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5.0 "Very good experience"
Very nice hotelnin the old part of the city. Staff is very frindly and can help and assist you for any thing. I will come here again in my next trip in Hanoi. Very good breakfast. Good rate quatity/price.
09/19/2019
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5.0
This was my 71 first country on this trip and this was one of the best hotel experiences I have had . The service , food , staff are amazing . Now I have high expectations for Expedia VIP hotels . Cause O Gallery is 20/10 . What a great hotel . Location is great as well .
mehrnaz
09/18/2019
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5.0
Great hotel. Great breakfast, but the manager/guest relation person was the best. Chris helped us with the tour to Ha Long Bay. He arranged EVERYTHING with such great attitude and friendly and professional way. They let us use one of the rooms to shower even when we had checked out and they took care of the luggage when we went to the tour, and had not yet checked in. I am very impressed with their service. I TOTALLY recommend this hotel to people. Thank you Chris and all the wonderful staff.
4년만에 방문한 하노이였고, 전에 묵었던 숙소가 마음에 들어서 그곳애 머물까 하다가 사정이 여의치 않아 여러 곳을 서칭한 후 오겔러리 프리미엄 호텔&스파를 예약.
별 기대없이 들렀다 정말 기분좋고 편안하게 머물다 왔음.
호텔 입구에서부터 시작하는 직원들의 친절에 무한감동. 특히, 저녁에 다음날 날씨에 대한 Tip Card를 주는데, 여행하러 온 사람에게 정말 좋은 서비스라 생각함. 숙소도 깨끗하고 조용한 편. 욕실 위생상태나 어메니티도 괜찮음.
빨리 입국하고 늦게 출국해야해서 좀 걱정했는데, 그런 걱정을 할 필요없이 친절하게 짐 잘 보관해주고, 특히, 늦은 출국시, 원한다면 무료로 샤워할 수 있는 방을 1시간 정도 빌려주는 점에서 플러스 점수!
다음에 또 하노이에 올 계획이 있는 만큼, 온다면 재방문 의사 매우 있음.
Sven
09/18/2019
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5.0 "Excellent stay"
Excellent stay in O’gallery, from welcome drinks until farewell. Room was not too big but has everything needed, and decorated with little personal touches. Breakfast was very good, with good variety. Staff was very friendly, helpful and professional
Donald
09/18/2019
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5.0 "ABSOLUTELY ONE OF THE BEST IN VIETNAM AND ASIA!!!"
Absolutely top of the line service and hospitality! This hotel deserves without a doubt a score of 10.0. They were professional, followed up on our “onward “ travels and stayed in contact for ANY concerns during our trip. Words can’t describe what an amazing visit to this hotel was!!! I’ve stayed at many good and great hotels in my travels over the years and NEVER have I ever received such kindness and great hospitality.
CynthiaLee
09/17/2019
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5.0
Friendly staff and warming service!
Chen
09/17/2019
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5.0
Jacyline
09/17/2019
0 likes this
5.0
09/16/2019
0 likes this
5.0
09/16/2019
0 likes this
5.0
09/16/2019
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5.0
The food is so good . The service is amazing. Such friendly staff . Breakfast is so good .
09/15/2019
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4.0
Susan
09/14/2019
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5.0 "A gem in the old town "
This hotel was beautiful, clean and worth more than I pay. The room was big and comfortable. The staffs made your feel at home. I enjoyed my late dinner at the restaurant as well as the breakfast in the morning. I will definitely come back here again next time I’m in Hanoi.
YuWen
09/13/2019
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5.0 "I like this hotel."
Friendly staffs and great breakfast! The hotel is good and the room is confortable!
Nicolas
09/13/2019
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5.0 "Great "
The Staff were amazing, we will definitely stay in this hotel again
09/11/2019
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5.0
Booked standard room for 2 nights after our Wedding in Halong bay.
Room is small but clean and we were offered an upgrade to larger room which we did not take. Facilities are good, shower is good, water temp control is good, TV has enough channel for entertainment.
Breakfast is surprising good, not a huge selection but good quality, pho, burger, eggs of choice, salads, pate and of course baguette.
The staff were excellent, we were asked why we were in Hanoi and we told them about the wedding. After returning for dinner, we found they had cleaned our bed again, wishing us a happy wedding with rose pedals, bottle of wine and a cake. Very nice gesture.
The staff was awesome.... Food & their Hospitality..... Fabulou....
yuri
09/09/2019
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5.0 "벌써 그리워요!"
여행 내내 기분좋은 미소로 응대해줘서 마음 편히 지내다왔어요 온종일 비가 오는 날이 계속돼 몸도 엉망이었는데 직원들이 감기를 걱정해주기도 하고 룸컨디션도 항상 청결하게 유지되어 좋았습니다 베트남 음식이 입에 맞지 않아서 호텔 레스토랑에서 많이 먹었는데 맛있었고 공항서비스를 이용해 편하게 돌아갈수 있어 마지막까지 즐거웠습니다
마지막에 배웅해주실때 감사하고 왠지 아쉬워서 눈물이 날 것 같았어요
다음 베트남 여행에도 꼭 머물고 싶은 호텔이에요!
4.0 "great stay but a little way out from old town"
I enjoyed my stay at this hotel. very comfortable room and good service. breakfast gave a good choice but fruit selection was sometimes small. alas, walking to the old town/lake meant one had to negotiate the traffic and the heat made this a bit of a chore sometime
Antonio
09/03/2019
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5.0 "Muy bueno y muy buen ubicado"
Excelente hotel situado en el barrio antiguo. Personal muy atento y servicial. Desayuno muy completo y habitaciones muy cómodas. Nos guardaron el equipaje para la noche que hicimos en un crucero en Halong Bay y a la vuelta nos dieron una habitación superior sin sobre coste. Totalmente recomendable
Ran
09/03/2019
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5.0 "A great luxury hotel to stay in Hanoi."
Great hotel!!! Luxury designed, lovely connecting rooms, comfortable bed, best breakfast, great location in Hanoi, most friendly and helpful staff. Let us rest in the spa for a couple of hours when we came early from the night train from Sapa. Gave us a nice farewell present when we left. Highly recommended!
09/02/2019
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5.0
サービスが丁寧でした。
JUNKO
09/02/2019
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5.0
09/01/2019
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4.0
woojin
08/31/2019
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5.0 "Very good hotel stay in Hanoi old quarter. "
Very good gotel in location & service, others.
Floor manager welcome us & offer free upgrade with city view.
And they offered shower when I come back to there at 9 PM. They tried to make guest feel comfortable.
I recommend this hotel to guest.
JUNKO
08/31/2019
0 likes this
5.0
Kura
08/30/2019
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5.0 "Best introduction to Vietnam hospitality "
Will certainly book again, should I revisit Vietnam
08/30/2019
0 likes this
5.0
スタッフの方が皆さん親切で丁寧な接客をされてました。
WONHA
08/30/2019
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5.0
가성비가 좋고 직원들이 매우 친절합니다
Lauren
08/28/2019
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5.0 "A wonderful stay!"
This place was so wonderful! The staff was beyond excellent, the room was great, the bed was really comfortable, and the location was really handy. I would recommend this place to anyone!
JUNKO
08/27/2019
0 likes this
5.0
Rubina
08/26/2019
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5.0 "Will"
Lovely staff and service
Hannah
08/26/2019
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5.0 "Very good"
We had a lovely stay!
We arrived at 7am after a long bus journey and they let us use some beds in a private room in the spa for some sleep whilst we waited for the room.
We ended up being let into the room early, and were upgraded for free to a Premier suite. It was a gorgeous room with loads of space and a really comfy bed.
WiFi was great the whole time, free water and snacks each day was a bonus.
Breakfast was good, but it's not quite what you expect - the hot food buffet is a little cold and the free "a La carte" menu leaves a little to be desired (for example the croque monsieur on the menu is actually a cheese and ham toastie from a tostie maker!)
Overall a great stay and we would stay again if we were back in Hanoi.
오갤러리(프리미엄급)와 더라이트호텔(일반, 프리미엄급)에 묵었음. 두 호텔은 실질적으로 같은 위치로서 접근성은 평가대상이 아님.
전반적인 만족도의 경우, 조식을 제외하고 오갤러리가 높음.
(청결, 서비스, 에머니티, 객실 인테리어, 객실 면적, 창문)
단, 오갤러리의 경우 조식때 개별 주문이 가능한 메뉴가 있으며 햄버거를 주문했는데 만족했음
당초 일반객실 예약했고, 객실 창문이 옆건물과 인접했다는 안내를 받아 직접 확인 후 프리미엄급으로 추가금 지불.
오갤러리 일반vs 더라이트 일반 비교시 객실은 오갤러리로 추천하겠으나, 조식은 일반적으로 더라이트를 선호할 것으로 보임. 오갤러리의 추가주문 메뉴 퀄리티가 떨어지지 않기에 본인이 별도로 평가하지 않겠음.
결론: 본인은 잠자리에 민감하여 해외 여행시 주로 5성호텔을 이용하였음. 출장 이슈로 오갤러리, 더라이트를 이용했는데 오갤러리의 경우 전반적으로 좋은 인상, 더라이트의 경우에는 뭔가 찝찝한 기분을 지우기 어려움. 일반적으로는 더갤러리호텔 조식이 가성비 좋은 편이라 풀부킹인 경우가 많은듯함.
08/25/2019
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5.0
The staff made us feel welcome. Breakfast was phenomenal. Slept well every night!!
수지
08/25/2019
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5.0 "친절한 서비스에 감동"
늦은 시간에 픽업 차량타고 호텔에 도착했는데 웰컴드링크 주시고 차량이 제때 왔는지, 주변 관광지 설명해주시고 방까지 친절하게 안내해주셨어요. 호텔 들어올때마다 문 열어주시고 나갔다 오면 반갑게 맞이해주셨어요. 또 그랩이 안오거나 문제가 있을때는 도움을 구하지 않아도 먼저 나서서 전화도 해주시면서 해결해주셔서 감동받았어요. 조식도 맛있고 방도 깨끗하고 침대가 너무 편해서 숙면했어요. 마지막날 체크아웃하고 짐도 맡겨주기고 저희가 네명이라 샤워할 시간을 조금 더 주셨어요. 픽업 차량 기다리면서 물도 주시고 더 필요한 건 없는지 물어봐주시고 기분 좋은 배웅을 받았네요.
뭐 하나 부탁하기에 미안할정도로 모든 직원분들이 친절하고 하노이에 간다면 꼭 다시 묵고싶은 호텔이에요!
Nikki
08/24/2019
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5.0
Nestan
08/23/2019
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4.0
Great hotel. Only the breakfast is very non vegetarian-friendly.
