We have been moved to a new property named Oriental Jade & SPA. Location is great. 1 min walk to the lake and a number of attractions nearby. Facilities are new. Swimming pool is a small. I can see that hotel staff are trying their best to help guests but they are not as well trained as other hotel staff working at other international leading hotel chains. In general, a good hotel.
05/01/2019
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4.0
05/01/2019
0 likes this
4.0
05/01/2019
0 likes this
4.0
Did not like lack of correct communication when we booked our ride pickup from airport. Had to find our driver who was sitting without our name plaque in view. We got approached by individuals who were trying to scam us. We booked the one night cruise Ha Long thru hotel, there vessel. Food was terrible plus I was charged for water, tea , coffee, juice, my understanding I was responsible for alcohol, which I paid and contested the other liquids, I recieved a credit upon checkout as other passengers did the same..much better hotels adjacent for same price..
The service level of the staff made me feel special. Gave me goosebumps!
Bhavnisha
04/29/2019
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5.0 "Loved it"
Perfect location, 10-15min walk to the lake.
Staff are some of the best I've ever come across, very quick to help with suggestions and recommendations and were nice enough to help when our day trip was misorganised (through an external party). Great value for money, will stay again in future
04/29/2019
0 likes this
5.0
スタッフがとにかく良かった！
04/29/2019
0 likes this
4.0
Il personale molto cordiale e disponibile, l'hotel discreto
Pei ju
04/29/2019
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5.0 "Good experience ,recommend"
In limited budget,I will recommend this hotel .
Clean and good food ,excellent service.
Everything about this hotel was fantastic!
Check in, food, cleanliness, amenities, all were great. Staff were very helpful and capable of helping to book tours. Feel very lucky to have found this gem.
SUN MI
04/24/2019
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5.0 "추천합니다 "
새로 오픈한 호텔. 위치가 정말 좋습니다. 친절한 스탭들과 서비스로 인해 아주 만족한 하루를 보냈습니다. 다만 시티뷰 방은 지나다니는 오토바이로 인해 밤에도 소음이 있으나 시티뷰가 아닌 방은 매우 조용하고 좋았습니다.
SUNGJO
04/24/2019
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5.0
친절한 직원과 만족스러운 조식..추천합니다
04/23/2019
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1.0
we did not stay in ogallery, they moved us to the new hotel oreintal jade. Good new hotel but a few hiccups with lift and no pool available as needed a few days to settle. staff excellent but must watch how many guests in room for appropriate towels and mugs. stickers still on hand basin and no soap and shampoo in ceramic containers. overall good hotel.
Rick
04/23/2019
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5.0 "We felt like royalty "
The attention to detail and graciousness of management far exceeded any possible expectations.
04/23/2019
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5.0
Excellent !!!
Tout était parfait depuis Le transfert de l’aéroport à notre arrivée et jusqu’à notre départ.
L’accueil était digne d’un 5 étoiles!
Le personnel est très attentionné et réactif!
Nous avions la suite avec terrasse, il s’agit d’une grande chambre décorée avec élégance et très confortable avec une grande terrasse, ce qui est plutôt rare dans le centre de Hanoï. Très bon petit déjeuner avec des produits de qualité et une belle variété de plats, en plus du copieux buffet plusieurs options œufs, pancake etc sont rapidement préparés à la demande. Après avoir fait notre Check-out à midi, comme notre vol de retour était tard le soir, l’hôtel a mis à notre disposition une chambre en fin de journée, pendant une heure, pour se reposer et se doucher avant de partir pour l’aéroport.
Nous recommandons vivement le O’Gallery premier !!!
Merci à toute l’équipe d’avoir rendus notre séjour merveilleux!
What made the stay so great was the friendliness of the staff and courtesy they extended. The actual room was a little small but the overall experience was excellent.
Cherry
04/22/2019
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5.0
Nice and good service.The room is nice and clean😊😊
HYE Jin
04/22/2019
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5.0 "좀 혼잡한 도심내이나 만족스러운 퀄리티"
매우 만족했습니다.
스태프들이 모두 친절했고 가족이라 2개 방을 예약했는데 문으로 분리되어 있는 구조로 4명 가족이 사용하기 매우 편했습니다.
Excellent and responsive staff. Size of windows need to be improved.
04/21/2019
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5.0
직원들이 매우 친절하고 잠자리도 좋았어요 2박 묵었는데 침대시트가 안갈아져있었어요^^.. 하지만 청결했고 마지막날 샤워 할 수 있게 해줘서 좋았습니다
04/21/2019
0 likes this
5.0
Being in the old part of town was an awesome experience. Loved it.
Wei
04/20/2019
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5.0 "Great stay in the Old Quarter"
We got a free upgrade to the sister hotel Oriental Jade. The room was bigger and there were complimentary fruits and snacks everyday. There was a rooftop pool with view of Hoan Kiem Lake and Old quarter.
Breakfast was very good. Be sure to try their Pho. Very good.
The location was also very good. It was walkable distance to most attractions, including Ho Chi Minh Mausoleum.
Good location for old quarter while not being in the craziness of night market section. Can walk all over. Very pleasant staff, room was spacious and clean. Was 8th floor so no street noise. Bed and shower were great. Don't normally eat in hotel restaurants for dinner but the food & menu were good, well priced and staff very friendly.
Chad
04/14/2019
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5.0 "Very nice hotel "
This hotel was great! Large comfortable rooms, breakfast was very good and the staff were very friendly and helpful.
04/14/2019
0 likes this
4.0
04/14/2019
0 likes this
5.0
Welcoming & personal service from staff . Good location for shopping & dining .
pascal
04/14/2019
0 likes this
5.0
04/13/2019
0 likes this
4.0
04/12/2019
0 likes this
5.0
Ty
04/12/2019
0 likes this
5.0
04/11/2019
0 likes this
4.0
04/11/2019
0 likes this
4.0
Like it pretty much, property location is good, not a big building, services, clean room are also good, but come to check out morning, wake up call didn’t ring, spa served a cold cup tea and suppose to be sixty minutes massage, but only did for fifty minutes.
Higher price asking, chasing tips, asking higher points and evaluation, hidden cost and so on are everywhere of Vietnam.
Yuen Yee
04/10/2019
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5.0 "Excellent "
Excellent service and convenient location. All staff are friendly and very helpful. Trendy style and rooms are equipped well. Must stay in Hanoi.👍👍
04/09/2019
0 likes this
3.0
STEPHEN
04/08/2019
0 likes this
4.0
Julia
04/08/2019
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4.0 "Lovely staff so helpful and friendly "
Yuen Yee
04/08/2019
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5.0 "Excellent stayed "
Convenient place, good service and very nice staff. The rooms are clean and trendy decoration.
Will recommend to friends.
04/07/2019
0 likes this
5.0
Great service, nice staff in busy centrally located boutique hotel
Coach
04/05/2019
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4.0
Worthy of a revisit next time in Hanoi. Very good spa for a Vietnamese massage at a great price. Breakfast was a bit thin.
04/05/2019
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4.0
Good location, close to the hustle and bustle of Hanoi. Safe area. Staff very friendly and helpful with proficient English. Efficient service. Good breakfast buffet. Very comfy rooms and beds. Only criticisms are lack of light due to dark decor and internal window facing a light well ( not unusual in these local hotels which have a narrow frontage). Not that spend much time in the hotel !
Wang Pan
04/04/2019
0 likes this
5.0
Youngmok
04/03/2019
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5.0 "조식 최고"
조식이 아주 맛있습니다. 위치도 좋고 직원들이 왠만한 호텔보다 훨씬 친절합니다. 호텔스파 치고 저렴한 가격에 서비스도 좋구요. 강추!!
04/02/2019
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5.0
The staff were amazing! They took care of every need quickly! There's a great restaurant here and so many places to walk to with its location. So glad we chose here!
Jack