The staff was extremely polite and friendly. Had a bit of a problem with hot water, but was quickly resolved. Just want to thank all the staff for their help.
01/11/2021
0 likes this
5.0
Wonderful and perfectly services. All their staffs are kind and good attitude!👍❤️
hyun ju
01/08/2021
0 likes this
5.0
매우 좋았댜.
조용하고 친절했어요
01/05/2021
0 likes this
5.0
Very friendly and helpful staff. Rooms are clean and comfortable.
01/04/2021
0 likes this
5.0
Good value. Good location. Clean room and friendly staff. Nice strong hot water in the shower.
Hatim
01/02/2021
0 likes this
5.0 "Nice Hotel in old Town"
Nice Hotel. Satisfied staff. Comfortable stay
Thanks a lot to Thomas for his great support.
I will defenitively come back again.
Justine
01/01/2021
0 likes this
3.0 "Dissatisfied "
Asked the front desk for info on limo bus to Ninh Binh. It took until the next day for the answer. Room run downed and old. No buffet breakfast like advertised. Overall, not satisfied with hotel or service
AKEMI
12/15/2020
0 likes this
3.0
Mathis
12/12/2020
0 likes this
5.0 "Staff were helpful "
Staff were unbelievably helpful and attentive to our wants and needs. Hotel has great location close to everything that we wanted to see and do.
Ming jie
12/02/2020
0 likes this
5.0
Vu
11/30/2020
0 likes this
4.0
Patrick
11/27/2020
0 likes this
5.0
Nice hotel, good location, friendly staff. The room was tidy and well designed. Surrounding is convenient.
04/30/2020
0 likes this
5.0
매우 친절하고 조식도 훌륭해요
중심가는 아니지만 도보로 모두 이동 가능하고 덜 복잡해서 좋아요
03/21/2020
0 likes this
5.0
The customer service was above and beyond. Whilst the hotel is not equipped with facilities like a pool, it is within walking distance of most things in Hanoi and the quality of service was spectacular.
TAKE
03/20/2020
0 likes this
5.0
シャワーの調子が悪かった以外は快適でした
Shelley
03/14/2020
0 likes this
5.0
Staff was extremely friendly and helpful. From the bellhop to the restaurant staff they were all quick to help
Niels-Erik
03/13/2020
0 likes this
5.0
Hamish
03/12/2020
0 likes this
5.0
I thought the whole team did a fantastic job. They were courteous, professional and very, very helpful!
Good location - Located within old quarter, everything within walking distance
Excellent staff - well trained and friendly
Good spa.
Hotel has only one restaurant and no bar... understandable considering old quarter area is congested in general.
David
03/10/2020
0 likes this
5.0 "Great hotel!"
Impeccable service. Great room and restaurant.
03/08/2020
0 likes this
5.0
03/04/2020
0 likes this
5.0
The staff made this hotel for us. Stella on reception couldn’t have been more helpful when we needed some assistance with finding some products in the Hanoi area. She went above and beyond to help us out, which was really appreciated. Thanks again!
Bruce
03/03/2020
0 likes this
5.0
The staff stands out as extremely friendly, professional, and helpful. The breakfast was also one of the best free breakfasts i've experienced.
03/02/2020
0 likes this
4.0
Dominique
03/02/2020
0 likes this
5.0
Très bon hôtel bien placé
Personnel au petit soins et très agréable nous avons réservé trois nuits et nous avons resté une nuit de plus je recommande cet hotel
부티크호텔이지만 직원들의 친절도 및 서비스 수준이 훌륭합니다. 위치는 좀 불편하고 주변이 좀 시끄럽습니다. 시설은 좀 낡았지만 청결하고 식사는 충분히 만족 스럽습니다.
JAEMIN
02/25/2020
0 likes this
5.0
02/24/2020
0 likes this
5.0
02/24/2020
0 likes this
4.0
Excellent staff. Super friendly and helpful. Breakfast was also good
Stephen
02/23/2020
0 likes this
5.0 "Amazing hotel"
Amazing hotel and staff, will 100% stay again.
Rachel
02/23/2020
0 likes this
5.0 "Superb hotel"
Amazing hotel. The best value and location. I can't recommend it more.
02/20/2020
0 likes this
5.0
ホスピタリティ溢れるホテルです。早朝の出発でしたが、お弁当を作ってくれました。
Rudi
02/19/2020
0 likes this
5.0
Dejligt sted midt i den gamle bydel - en oplevelse værd
Yoonseo
02/19/2020
0 likes this
5.0 "Thanks!"
Our stay at the hotel was very pleasant overall. This is mainly due to very service minded hotel staffs, I couldn’t ask more in that. They even upgraded our room to have a bigger window and better view when we asked for it, and they also offered us to take a shower and change in one of their rooms before we leave to the airport for no charge. The room was very clean and the bed was big and comfortable. The air conditioner worked very well. The wifi wasn’t working well for me and my friend though. Breakfast also wasn’t a top-tier, but we enjoyed juices and pho very much. Above all, the warm welcome and assistance we experienced by all staffs were extraordinary and have made our stay gratifying.
Our first room was small and dark but our subsequent rooms were lovely. Very helpful and friendly staff, good location
Chance
02/18/2020
0 likes this
5.0 "Best ive have ever experienced "
It was absolutely amazing every staff member is completley professional and helpful in any way and take the time to know each customer.
JUNGIM
02/17/2020
0 likes this
5.0 "친절하고 깔끔한 호텔"
너무 만족스러운 호텔입니다. 호안끼엠호수랑 가까워서 시내구경도 편하고 호텔 시설도 깔끔합니다. 조식도 맛있었어요. 특히 좋은건 호텔 직원들 이였는데요, 다들 너무 친절하고 여행일정도 하나하나 봐주셨습니다. 체크아웃하고 하롱베이로 이동했는데, 귀국날 짐도 무료로 맡겨주게 하고, 픽업차량도 잡아주셨네요. 덕분에 편하게 여행했습니다. 정말 추천이요.
seoyun
02/17/2020
0 likes this
4.0 "추천합니다."
저희가 예약을 잘 못해서 간이침대를 추가해야되는 상황이 있어서 메일로 문의했었어요. 호텔에 도착하니 서비스로 룸을 업그레이드 시켜주셔서 간이침대를 추가하지 않아도 되었습니다. 조식도 다 괜찮고요. 특히 쌀국수와 쉬림프롤이 맛있습니다. 다만 방에서 가끔 다락방 냄새가 나는 것과 전체적으로 조명이 어두운 점이 아쉬웠어요. 그리고 여행 마지막날 밤에 저희 옆방에 새로운 커플이 묵었는데 저녁에 불을 끄니 불을 켠 옆방이 얇은 커튼에 가려지긴했지만 실루엣이 비치더라고요;;; 깜짝 놀라서 암막커튼 쳤습니다... 그 점 제외하고는 직원분들 모두 친절하시고 조식도 맛있었고 침대상태도 괜찮고 조용했습니다. 위치도 좋았어요! 부모님을 모시고 오기에는 고민이 되지만 친구들끼리 여행을 왔다면 저렴하게 이 호텔 추천드립니다.
02/17/2020
0 likes this
5.0
Great location, friendly and helpful staff, modern and clean rooms, and good breakfast. My friends and I will stay here again when we visit Hanoi.
02/12/2020
0 likes this
5.0
anni
02/12/2020
0 likes this
5.0
Dejligt hotel med meget venligt hjælpsomt smilende personale.
Lækker morgenmad.
eunyoung
02/12/2020
0 likes this
5.0
매우만족했습니다 너무 너무 친절하고요 모든것이 완벽하게 제공이 됩니다 특히 공항 출발 시간 전에 목욕도 할 수가 있어서 좋았습니다 무상으로 배려를 해 주시더라구요 가성비 가심비 모두 100% 만족이었습니다. 아침 음식도 휼륭. 부페+ 두개 식사 메뉴를 선택을 해서 무상제공 받았습니다
Hugues
02/12/2020
0 likes this
5.0
Le personnel est attentionné, l’établissement parfaitement situé. Le déjeuner exquis 10/10
JongWon
5.0 "일주일 만에 다시 방문한 호텔 대만족"