I was upgraded to jr suite. Some of the fruit (apple and bananas) was not fresh and was turning brown about a quarter of it on the day of arrival. Other five star hotels have fresh fruits. They did have bit size brownie and cookie upon arrival which was nice. I think this was for Jr suite only, as I asked others they did not have this.
do young
02/25/2019
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5.0
모든 것이 완벽했습니다. 한국에서 이가격이면 누릴 수 없는 모든 것을 경험했네요
02/25/2019
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5.0 "즐거운 여행"
일단 뷰가 정말 좋았어요^^ 기념일 서비스도 신경써서 준비해 주셔서 좋았습니다^_^ 직원들이 친절했습니다.
Location isn't idle as hotel is ways away from Old Quarter. The hotel itself is beautiful and is a 15 mins taxi ride from OQ. Highly recommended when looking for a Hanoi hotel outside of OQ.
02/24/2019
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3.0
everett
02/24/2019
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4.0 "Very comfortable!"
If you are willing to pay for high comfort this hotel is for you. Every bit of this hotel is about high society service. The room was spacious, comfortable and clean. I can not say enough about the room; it was great.
I did not like how busy it was. Nor did I like the constant elevator shuffle to get where you want to be.
02/23/2019
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5.0
Well appointed high quality fittings and bedding next to shopping mall
02/23/2019
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5.0
Peh
02/20/2019
0 likes this
5.0
Yeongwoo
02/19/2019
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5.0
제가 하노이에서 가본 호텔들 중에 모든면에서 최곱니다
02/15/2019
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5.0
JAEMAN
02/14/2019
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5.0 "무료 업글 매우만족"
호캉스 하려구 1박했는데 코너 스윗으로 무료 업글도 해주셔서 넘나 편안하게 쉬다 왔네요.
무엇보다도 체크아웃 하고도 당일 사우나 수영장 이용이 가능해서 오후시간 사우나 수영장 왔다갔다 하면서 제대로 힐링 했어요.
담번도 무조건 여기만 이용 할계획입니다
Ghazal
02/13/2019
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5.0 "Superb service and a lovely stay"
If you want to be looked after and have a relaxing trip, stay at the Lotte hotel!
호안끼엠 호수와 거리는 좀 멀었지만 숙소 전반적인 상태와 서비스 모두 좋았어요
다음에 하노이에 가면 꼭 다시 들리고싶네요:)
Joshua
02/11/2019
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3.0
The staff is not responsive. Baby Cot not available but not call back. Request double bed, agreed. But when we check in, remain as twin bed
02/10/2019
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5.0
youngseo
02/10/2019
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5.0 "롯데호텔 하노이 4박5일 이용"
오늘의 고객으로 선정되어서 좋았어요!
정말 따뜻하게 맞이해주신 한소혜 매니저님 너무 감사드려요!
하노이 관광지와는 조금 떨어져있지만 조용해서 좋고, 바로 근처에 콩카페도 있고 바로 밑에 롯데마트, 백화점도 있어서 좋습니다.
그랩으로 4박5일간 다녔는데 대부분 20~30분 내로 다닐 수 있어서 편했습니다. 객실 너무 깨끗하고 서비스도 너무 친절합니다. 36층 팀호완은 꼭..가세요
한국인 직원이 두분 계시는데 한소혜 매니저님 말고 다른분은 너무 불친절하니..주의하세뇨
02/10/2019
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5.0
song
02/08/2019
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5.0
02/07/2019
0 likes this
2.0
日本語が全く通じず、現地つわー等頼みずらかった
YOUNG JOON
02/06/2019
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4.0
쾌적한 숙소에 만족한 음식, 편리한 인프라(짐, 수영장, 사우나 등)에 만족했으며, 고층에 있는 룸의 뷰를 만끽하지 못한게 다소 아쉬움.
excellent stay, great facilities, staff very attentive and always there to help, was very happy to get a free room upgrade as well, would definitely chose Lotte hotels again
Sung Hyun
02/02/2019
0 likes this
5.0
SEONHEE
02/02/2019
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4.0 "역시 롯데"
역시 롯데구나하고 느꼈네요 부띠끄호텔있다가 마지막하루를 기분좋게 마무리하고 갑니다 모든것이 완벽한 호텔입니다 아쉬운건 한국인매니저가 부족하네요 한국인이 대부분일텐데 자국민에대한 배려가 아쉽습니다
Sebastian
02/02/2019
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5.0
02/02/2019
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5.0 "Perfect hotel if you are not afraid of heights "
It's hard to not give this hotel a 5 out of 5 in everything. Be aware that rooms start on floor 40 (and 40 is smoking floor, so 41 if you want non-smoking).
If you don't mind staying in a high floor, this is a true 5* hotel in Hanoi. Comfy not too hard beds. Gym is good and the outside pool is also great. The rooftop bar will give you a full view of Hanoi (if the weather is good) but it can be windy.There are always taxis waiting outside and there is shopping mall in the same building.
Department store が隣にあるので買い物に便利
このホテルの欠点は、ホテルの車寄せがないので
到着したときの、高揚感がない。
01/30/2019
0 likes this
5.0
YOUNG JOON
01/30/2019
0 likes this
5.0
깔끔한 룸에 맛난 음식, 사우나와 피트니스센타를 아주 잘 활용했습니다.
01/28/2019
0 likes this
5.0
Ruben G.
01/24/2019
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5.0 "THE place to be in Hanoi, superb value for money!"
a great hotel in the right place of Hanoi, superb services, detailed attention to guests, fantastic breakfast, sports facilities are top, what else we need when traveling for a busy business trip and in the middle of jet lag? a special recognition to Mr. Denis Bui, Rooms Division Manager for solving effectively an issue upon my arrival
maxime
01/23/2019
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5.0 "Great quality hotel"
Not so fun to walk around (construction, high circulation and dusty area). Everything else was perfect
JIWON
01/22/2019
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5.0 "우수한 서비스& 뛰어난 직업의식을 가진 호텔리어"
직원들의 서비스 퀄리티가 우수했음
현지여행중 분실사고가 발생했는데 직원들이 본인의 일처럼 나서서 도와줬으며 관공서와 직접 통역하여 문제를 해결해줌
Joseph