+)Excellent place to stay. It has high quality of amenities. Also lotte center has many useful facilities in building, it is very good to shop and eat with cool air.
-) Hotel was little far from city center, so we used taxi always. It means hotel was not noisy but comfortable, so I was satisfied.(taxi is very cheap)
06/19/2019
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5.0 "Best view in Hanoi"
Fabulous View
06/19/2019
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5.0
lee
06/18/2019
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4.0 "편하게 이용했어요 "
롯데호텔에 묵어서 그나마 하노이의 이미지를 만회한거 같아요.. 한국 기준으로는 5성급 호텔까진 아니고... 하노이에서 볼땐 아주 깔끔하고 좋은 숙소입니다ㅎ 아무래도 한국인들이 이용하기엔 편하게끔 설명이 잘 되어있구요
프론트에 한국 직원 있다고 들었는데 없었어요
하지만 의사소통의 문제는 없었어요
DONG HYUN
06/14/2019
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5.0 "Not bad!"
친절, 깨끗, 편리. 내년에 또 가려구요.
Kyeong moon
06/12/2019
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5.0
주변 환경 상권 청결도 최고 였습니다
Minnie
06/12/2019
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5.0
The room is big, very cosy and comfortable. It is also very clean. You can also enjoy a stunning view of Hanoi. The breakfast spread is excellent too! The Stay has been very pleasant.
The only negative thing of the hotel is, during my check out at level 38, I’ve made airport transfer arrangement with the concierge at a price of 360,000VND. But when I reached the airport, I was told to pay according to the taxi meter which turns out to be 440,000VND. I was very confused. At the end, I just made the payment and left. It is not a big amount but I felt a little scammed. I personally feel there is a breakdown in communication between the concierge at level 38, level 1, the bell boy and the taxi. I should have checked the price before I boarded the taxi but I trusted the hotel system that I didn’t bother. Well, lesson learnt.
This hotel is fantastic, really well presented and the staff are fabulous, you will never get bored of the views of the city, breath taking views
I would stay again tomorrow if I could it was that great
06/04/2019
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5.0
jungsuk
06/02/2019
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5.0 "good condition"
room condition is very goood~~~
05/31/2019
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5.0
受付の日本人の女性のかたに大変お世話になりました。またこのホテルに滞在したいと思います。
05/28/2019
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5.0
チェックインのときにアクシデントがあったが、スタッフの対応がよかった
Jerry
05/28/2019
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5.0 "Great Hote with Great People"
Great stay with exceptional service level rendered.
Worth a second visit!
Joseph
05/27/2019
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5.0
하노이에서 가장 좋은 호텔입니다.
sanghyun
05/22/2019
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5.0
05/21/2019
0 likes this
5.0
kwangmi
05/21/2019
0 likes this
5.0
Cindy
05/19/2019
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5.0
I heard Lotte Hotel Hanoi standing the best hotel in hanoi. It doesn’t disappoint me. Their breakfast, dim sum, western food, all was awesome!
It is not located in the old quarters, but not far to travel there, better environment.
05/19/2019
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5.0
It was amazing that they gave us birthday cake and a bottle of wine. This was a S class service for me. Not just moneywise, but that she remembered my birthday and gave me the birthday cake and wine when I was leaving. It was great and the junior suite was also very good. This was my 4th time to come and Lotte hotel is the best view with best service in Vietnam.
One of my electronics equipment was accidentally send to the laundry and went through the washing cycle. The hotel manager and director dealt professionally with some form of agreed compensation. However, to have your personal equipment damged by the hotel staff is something you dont expect and not have to face when staying in a 5 star hotel. Alhough the matter has been sorted out, the feeling was not great anymore, especially during the time you realised the equipment was missing and then damged.
All went well except that the bathroom seems to have a stench and slightly noisy at times near to the window area. Not sure where the noise comes from since I am already at level 56. But the stench in the toilet is abnormal. Maybe someone can go take a look and advise if the smell is still there as my 3 nights there, the stench remained.
좋숩니다 항상 좋고 깨끗하고 후회 없숩니다. 역시 롯데입니다. 롯데호텔이 최고입니다. 매달 저는 롯데호텔갑니다.
MINTAE
05/12/2019
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4.0 "뷰 때문에 갔으나 뷰를 못봐서 아쉬웠던 호텔 ㅠ"
하노이 뷰를 보기 위해 숙박했으나 날씨 탓에 기대한 뷰를 못본게 가장 아쉬운 호텔... ㅠ 직원분들 친절함은 좋았으나 실외 수영장이 너무 아쉬웠습니다. 밖을 볼수 없는 실외 수영장이라 ㅠ
Enrique
05/10/2019
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5.0
ShawnMyungLee
05/08/2019
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5.0
I had an extremely pleasant stay at the Lotte Hotel Hanoi. Rosie Lee, the front desk clerk, was very helpful and polite, and made my stay comfortable and convenient. I was visiting Vietnam for the first time for a business trip from New York, and to be honest, I was a little nervous. But the staff, clean and beautiful hotel room, and the delicious buffet breakfast made my three-night stay a five-star experience. I went to many restaurants during my stay, but I must say – the food here was my favorite! I had to meet the chef – thank you, Chef Chae. I will definitely return again in future visits. Thank you, Rosie, Chef Chae, and the rest of the staff!
Excellent sauna room!!! Fitness center, swimming pool are in great condition. Staff is very nice and attentive. Top of Hanoi is a must for view of Hanoi
HANUK
05/03/2019
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5.0 "매우 편리함"
전망이 매우 좋음, 사우나 시설 좋음, 친절한 직원, 한국인 직원 있음
바로 지하에 롯데마트가 있어 매우 편리, 택시타기도 매우 좋음
04/29/2019
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4.0
하노이를 한눈에 바라볼 수 있는 조경이 좋았습니다. 직원들도 친절했습니다. 저녁과 아침 뷰페도 아주 청결하고 위생적이었습니다.
04/28/2019
0 likes this
5.0
Jungsuk
04/28/2019
0 likes this
5.0
규형
04/26/2019
0 likes this
5.0 "롯데 호텔 좋네요"
굉장히 만족했습니다. 호텔도 청결 하였고 전반적으로 만족한 호텔이었습니다.
그러나 입실 첫 날 문이 열리지 않아서 당황스러웠고 그 문을 고치는데에 30분 정도의
시간을 소비했습니다ㅠㅠ 그 외에는 정말 만족한 호텔이었습니다
DERESA
04/24/2019
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5.0 "편하고 즐거운 경험"
너무 편하게 쉬었습니다. 특히 체크아웃 후 사우나 이용과 얼리. ㅔ크인은 넘 감동적인 서비스 였습니다. 다음에 하노이에 가게되면 또 롯데호텔에 묵고 싶을 정도 입니다^^
04/24/2019
0 likes this
5.0
04/22/2019
0 likes this
5.0
04/22/2019
0 likes this
4.0
04/21/2019
0 likes this
5.0
없었어요 체크아웃날 롯데택시 탔는데 잔돈을 안주려고 해서 놀랐네요 원래 잔돈도 잘 챙겨주는데.
