We received superb service the moment we walked in the door, our luggage were taken care of and then greeted by friendly staff on the 38th floor of the tower. We booked two rooms for our party of 4 and we arrived way too early for check in, but was still given one room. The facility is modern and clean, on the newer side of the city and has a department store and supermarket on the ground floor. On our final night, one of of party left early and we requested to change to a bigger single room that fit 3 ppl and were accommodated with no extra charge. We fully appreciated it and understand they could've rightfully charged us extra. I would recommend this to anyone planning to visit Hanoi.
1층 직원들은 친절했으나, 클럽룸 체크인시 접객태도가 굉장히 딱딱하고 제대로 안내해주지 않는다는 느낌받음. 조식이 생각보다 매우 실망스러움. (특히 과일, 쌀국수, 베이커리 등) 시설은 전반적으로 깨끗하고 좋음. 관광지를 구경하기에는 다소 떨어진 위치가 단점.
Yas
11/25/2018
0 likes this
4.0
近代的な過ごしやすいホテル
11/24/2018
0 likes this
5.0
11/19/2018
0 likes this
5.0
11/18/2018
0 likes this
5.0
HUNG PIU
11/18/2018
0 likes this
4.0
11/17/2018
0 likes this
4.0
Kwang Soon
11/17/2018
0 likes this
5.0
11/16/2018
0 likes this
5.0 "롯데호텔하노이"
좋았습니다.
YUNSUP
11/15/2018
0 likes this
5.0
Taekyu
11/15/2018
0 likes this
5.0 "추천합니다"
한국인에게는 친숙한 롯데라 그런가 만족하였습니다.
근처에 사실 롯데마트 빼곤 없지만 근처 구석구석 찾아다니다 보면 맛집도 있고 괜찮습니다
Daryl
11/14/2018
0 likes this
5.0 "Can’t find any fault here, Lotte Hotel Hanoi"
The room was one of the best. The view of great and you can see that the hotel put in a lot effort even for the little stuff.
Cuervo
11/14/2018
0 likes this
5.0
It’s a very nice hotel. We had some initial discussion regarding an upgrade. We were a patty of 3 and y they gave us 1 upgrade initially. We told them it was unfair and not acceptable. They should not have offered. Finally all was resolved
Juan
11/14/2018
0 likes this
4.0
All perfect but some employees who could not understand nor speak english.
great staff, very helpful, nice rooms and comfy beds.
excellent restaurants in the hotel
11/05/2018
0 likes this
5.0 "ビジネス"
快適に滞在出来ました。次回、ゆっくりと滞在したいです。。
SU IK
11/02/2018
0 likes this
5.0 "good."
very good.
Tom
11/02/2018
0 likes this
5.0
Lotte Hotel Hanoi, oder anders gesagt eine Ruheoase in Mitten der boomenden Metropole Hanoi. Bevor wir uns auf einen Trip in die Berge begeben haben legten wir nach dem Flug von Deutschland einen 4 tägigen Zwischenstop im Lotte Hotel Hanoi ein. Alles und damit meinen wir, wirklich alles war sehr liebevoll, zuverlässig und komfortabel. Wenn man einen Ausgangspunkt sucht Hanoi zu erkunden liegt Lotte Hanoi optimal, leicht außerhalb des Trubels vom alten french quater aber immer noch innerhalb eines kleinen Fußmarsches zu den Attraktionen der Stadt. Aufgrund dessen, dass das Hotel in einem Hochhaus liegt ist man weitestgehend vom Straßenlärm dieser sprudelnden Stadt isoliert und findet so nach einem ereignisreichen Tag im Evian Spa eine hervorragende Möglichkeit abzuschalten...Wir kommen wieder.
여행 마지막날 롯데마트도 갈 겸 해서 일부러 숙박을 롯데호텔로 잡앗어요. 일찍 체크인 가능해서 전 호텔 체크아웃 하자마자 바로 가서 체크인 햇어요. 오늘의 게스트에 선정되서 무료 룸 업그레이드 받앗는데, 방이 너무 좋았어요.
건물내에 잇는 식당에서 밥먹었고, 숙박객인거 확인되면 10프로 할인해줘요. 식당에서 밥먹은 거 영수증 보여주면 에비앙 스파 30프로 할인해줘서 그것도 받앗어요. 마지막날 원래 보기로 햇던 쇼까지 포기하고, 수영에 사우나에... 진정한 힐링햇어요. 여행 마지막날 너무 편하게 쉬어서 너무 좋았어요.
조식도 너무 맛잇엇어요. 빵도 종류가 엄청 많앗어요.
다음번에도 하노이 가게 되면 무조건 롯데 호텔 숙박할거에요.
SU IK
11/02/2018
0 likes this
5.0 "very good."
very very good.
Chang Moo
10/30/2018
0 likes this
5.0
Ingo
10/29/2018
0 likes this
5.0
Super freundliches und hilfsbereites Personal,
early check in und late check out waren möglich,
Zimmer absulout top, super Aussicht auf die Stadt,
Tolles Gym und Sauna.
sicher eins der besten Hotels überhaupt in Vietnam!
롯데호텔 하노이는 말하면 입아프죠~ 여행 마지막말 여독을 풀고자 선택한 롯데~ 그냥 안심이였어요~ 여기저기다 한국분들이여서~ 여기는 불나면 한국말로 나가세요 해줄것 같은 막연한 안정감이라고 해야 하나~?!
여튼 전 너무좋았어요~ 전날 묵었던 호텔의 3배가격이였지만 만족도는 우왕~^^ 열배 아니 백배! 천배! 무한배!!!
하노이 오토바이에 질려 또 갈련지 모르겠지만 전 하노이간다면 무조건 롯데!!!
롯데가 구시가지랑 멀다 했는데 불편함 전혀 없어요
그랩쓰면 이천원정도면 뒤집어쓰는 택시비!!!
후회 안해요!!롯데 가셔요~^^
Kichul
10/25/2018
0 likes this
5.0
좋아요
10/24/2018
0 likes this
5.0
10/22/2018
0 likes this
5.0
Dom
10/21/2018
0 likes this
5.0 "Stunning hotel."
Amazing corner suit. Expensive bar on 63rd view. Pleasantly understated.
10/16/2018
0 likes this
5.0 "Great value for your money. "
The hotel itself is great! Love the service at the lounge. It’s really top notch. But I wouldn’t recommend Hanoi for traveling.
10/16/2018
0 likes this
5.0
TE SHEN
10/16/2018
0 likes this
5.0
很棒的酒店
Myung won
10/15/2018
0 likes this
5.0
10/14/2018
0 likes this
5.0
룸컨디션 및 시설 최상... 주변에 딱히 뭐가 없지만 호텔 지하에 롯데마트가 있어서 마지막날 구매품 구매가 편리함. 맛집인 포리꿕스가 5분거리, 만족도 높았던 마시지가 5분거리에 인접... 1일 1마사지, 1쌀국수 도보 가능한 곳..
Lai
10/14/2018
0 likes this
5.0 "值得推荐"
房间干净整洁，特别是床单和毛巾都雪白的，进入看到就很开心，购物、吃饭都非常方便，这次住的非常满意。
10/11/2018
0 likes this
3.0
Hyeonji
10/11/2018
0 likes this
5.0 "룸 업그레이드!"
늦게 체크인 한 게 아쉬울 정도로 방이 좋았어요. 특히나 룸 업그레이드에 좋은 위치라서 야경을 마음껏 즐겼습니다^^멋진 하룻밤이었어요
다만 조식이 아쉬웠어요. 늦게 갔더니 떨어진 음식 리필이 안되어있어서 ㅠㅠ
SEUNG MIN
5.0 "Enjoy night view at 63 rooftop"