Yes vrry good special customer service, clean location, local people very nice
Tina
03/20/2020
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4.0
Great location in the heart of the old quarter, quiet, large room for a family
03/17/2020
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5.0
Small but clean twin room. Located in a sweet spot of the old town, close tonthe lake, and off a smaller street so minimal street noise. Staff were super friendly and helpful.
Alas, we arrived just as the coronavirus was leading to showdowns so we had to leave s day early to get out if the country. Would definitely stay there again.
Paul
03/13/2020
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5.0 "Highly recommend "
Great hotel, truly amazing
03/02/2020
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5.0
Gần trung tâm, tuy nhiên oto khó đi vào được. Cần báo trước đối với phòng nếu phải đi thang bộ lên.
02/28/2020
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3.0
The front desk was very helpful, location right in the heart of the city with everything in close walking distance. Breakfast was very tasty but the hotel staff forgot some of our order a couple times.
Unfortunately our first room had bed bugs, once I brought it to the attention of the hotel staff they changed my room and refunded my first nights stay.
매니저, 스태프 분들이 엄청나게 친절하셨습니다 주변 시설이나 식당, 관광지 등에 대해서도 자세히 설명 해 주셨고 여행 시에 사용하면 좋을 어플 등 유용한 정보를 많이 알려주셔서 좋았습니다. 근처에 식당과 카페 등 늦게까지도 운영하는 곳이 많아서 위치도 괜찮고 방도 아주 깔끔해요 조식은 스크램블 에그가 맛있고 1kg 당 3달러에 런드리 서비스를 제공 해 주는데 세탁부터 건조까지 완벽하게 되어서 옵니다 아쉬운 점은 방음이 조금 좋지 않은데 숙소에 느낀 만족도가 워낙 커서 그다지 거슬리진 않았어요. 만약 하노이 숙소를 문의하는 지인이 있다면 이곳을 추천해주고 싶네요
02/10/2020
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5.0 "Accueil très chaleureux "
Bien placé dans le vieux quartier pour les visites de ou au départ de Hanoï.
Adriana
02/06/2020
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5.0
Tracy the receptionist is wonderful, and accommodated every question, booking, grab a bike, and was amicable to change. Jack the manager is full of information. The staff are a gem and very very good at helping their guests. Breakfast was good, the area is the best in town. In the heart of the old quarters and yet in a little alley, so quiet and super central. In the morning, the locals sell their meat and fruit and veg literally 30 seconds away. Fabulous!!!! The room is spacious, the water pressure excellent and hot water, too. Toilets flush very well, too. Super happy here.
Proche du centre, très bon accueil. Le drap était sale en arrivant mais a été changé de suite. Chambre confortable
Christopher
01/31/2020
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5.0 "5 stars!!!! "
Great hotel. Great location had everything I needed right on the doorstep! The room was perfect staff were amazing would deffo stay here again in a heartbeat! One of the best places I’ve stayed in by far so far in Vietnam
01/29/2020
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5.0
We liked the location of the property on a local lane. Easy strolling distance to Huan Kiem Lake.
JUNGUN
01/27/2020
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5.0
철길마을이나 호안끼엠 도보 이동 시 아주 편리했으며 주변에 편의점이 많아 좋았습니다. 호텔 정문 앞이 시장인데 시끄럽진 않았으며 이정도면 방음도 괜찮았습니다. 청결 상태 좋았으며 조식을 조금 서두른다면 아주 맛있는 쌀국수를 먹을 수 있습니다. 무엇보다 직원들이 친절했으며 돌아올때 샤워를 하고 공항으로 개운하게 이동했습니다.
호텔 예약 시 픽업드랍 서비스 이용했는데 편하게 잘 왔습니다.
전체적으로 만족하며 평소 여행에 호텔이 중요하다면 롯데호텔쪽이 좋을거 같고 먹을것과 주변 볼거리가 중요하다며 이 호텔 추천합니다.
01/25/2020
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5.0
Sentral, charming and quiet. They provide great service
Jose
01/21/2020
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5.0 "Great location and Service"
Great location, very clean and affordable. The staff is very friendly and efficient.
01/16/2020
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5.0
The staff was incredible! They were very kind and accommodating and really sought to make sure we were comfortable for our stay. The hotel is located in a very busy area of the city, but is tucked away so you don't hear the city noise.
01/16/2020
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5.0
일단 직원들이 너무너무 친절해서 너무 좋았어요! 계획없이 갔었는데, 하룽베이 당일 투어도 저렴한 가격으로 다녀올 수 있도록 예약해주시고 일단 호텔 앞 식당에서 밥먹으면 호텔할인 12%로 해주는데 치킨으로 된 음식이 (우린 치킨 탕수육이라부름) 너무 맛있었어욬ㅋㅋㅋㅋ처음에 저 음식이랑 소고기 뭐 시켰는데 소고기 먹고 이비바 ㅣ 려어서 치키인도 벼얼루 였는데 치키닌 하루우우우 지나가아니까 생가가가ㅏㅏ악 나더라구요오오어 그리고 마사지도 예약 해주는데 그 마사지 샘 호텔이 예약해주면 10% 할인되고 마사지 끝난 후에 주는 요거트도 너무 맛있어요 라호텔 덕분에 좋은 가게들도 알게되고 너무 젛아요!
01/12/2020
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5.0
Great service from the welcome to the recommendations to the breakfast, even upgraded my room automatically as it became available. Hotel is in a great location, only a few minutes from the lake.
01/10/2020
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5.0
직원들 서비스 완전 좋고, 조식도 메뉴판 보고 주문하면 만들어주니까 띠뜻하게 먹을 수 있어서 너무너무 좋았어요!!!!!!!! 특히 마사지 예약, 바로 앞 식당은 호텔 이름 얘기하면 할인이 계속 되더라구여! 마사지, 식당 직원들이 '호텔!' 이러면서 먼저 깍아준다고 하더라구여 ㅠㅠ 너뮤 좋았음! 야악간의 이불, 바아앙에서 습하ㅏㅏ암이 없지 않아 잇지만 더우우운 나라여서 가아아아만 하고 가야하알듯 싶음요! 따뜻한 물도 계속 나오고ㅠㅠ 더운 나라라고 더운물 나오는게 좋은 줄 몰랐음(지금 다낭인데 찬물나오는중ㄷ이라 하노이 여기 호텔 너무 그립...ㅠㅠ본인은 뜨거운물에 샤워하는 스타일이라 더 그리리움..) 처어어어어음에는 '여기 바아아앙도 사지짖인에서 크게ㅔ보여ㅕㅆ는데 사진보오오오다 자아악서 실ㅇ이이일망 해ㅐ에에엤지마안 다르은 호오오오오어어ㅓㅗ테ㅔㅔㅔ엘 와보오오니 여기기기이 조흔 고옷 이라고오오오오 느껴징이이이이이이이임
01/08/2020
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4.0 "Nice hotel"
Good location. There are many restaurants and shops. It's located near the attraction places. It was a little difficult to find a hotel. Hotel provided us some useful information at first. Breakfast was very nice.
01/06/2020
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5.0
The staff at La Storia Ruby were fantastic. So welcoming, friendly and helpful. The hotel is located on a quiet, car-free lane right at the heart of the city; perfect for exploring Hanoi. Lovely big room, well-appointed and presented. Breakfast was excellent - the best chicken noodle soup I had in a three week trip around Vietnam! From here we moved on to a supposedly superior hotel, booked as part of our tour, but La Storia was by far our preferred choice. I fully recommend La Storia Ruby.
The Hotel is in the heart of the better part of the Old Quarter. The service and friendliness of the staff is exemplary. If you’ve never been to Hanoi before you couldn’t make a better choice and if you have it’s like returning to meet old friends. At the price it’s the best that’s on offer with the staff the real stars of the show. Highly recommend and then some.
laurel
01/03/2020
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5.0 "great staff, great location!"
Kind and helpful staff. Great location in the old quarter but not noisy and crazy. Good breakfast with diverse options including western style eats. Highly recommend this hotel.
12/31/2019
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4.0
방이 아주 깨끗하지는 않았습니다. 위치 및 조식은 좋았어요
Adriana
12/29/2019
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5.0
Great location. Very helpful and courteous staff.
Adriana
12/29/2019
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5.0
Excellent location. Staff very friendly and knowledgeable. They went above and beyond to make us feel welcome and make our stay enjoyable.
The staffs are very helpful and friendly. Stayed 1 night and heading to Sapa by night train, but my tour guide was late for pick up, the hotel helped to contact my tour guide to make sure everything is good. Thumbs up for the excellence service.
Hotel located at a very strategic place in the old quarter, with lots of great local foods. Room is clean and bed is comfy.
Very good stay experience with this hotel, highly recommended. 👍👍
JUNGHUN
12/22/2019
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5.0 "Very kind and clean hotel"
I always visit this hotel when I come to Hanoi.
The hotel staff is very kind and close to the surrounding tourist attractions, so it is a good place to travel.
(Especially the female employee wearing glasses is very kind.I'm sorry I forgot your name.)
Even though I am not good at English, I was impressed that they tried their best to understand me.
It's a nice warm hotel.I recommend this place.
TAE HYUN
12/20/2019
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5.0 "가성비최고!!"
너무 좋아요!!
12/18/2019
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5.0 "Best hotel in hanoi"
평점이 좋은 이유가 있습니다.
방이 깔끔하고 가격이 굉장히 쌈.
위치가 좋음. 직원들의 서비스가 훌륭함.
아침 맛있음.
단점은 방이 작게 느껴질 수도 있지만 키 180 175 남녀 둘이서 충분히 잘 썼습니다.
방음이 완벽하지는 않지만 가끔 복도소리 외에는 정말 조용합니다.
세탁 서비스는 1키로에 3달러 인데 엄청 깔끔하게 잘 다려서 옵니다.
TAE HYUN
12/18/2019
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5.0 "가성비 굿굿굿"
친구와 트윈룸에서 4박함
1. 가격이 일단 너무 좋음,
2. 조식때마다 오믈렛(버섯)+아이스 커피를 항상 챙김!
3. 조식 샐러드바(?)가 매일 바뀌었음(과일과 조리음식)
3. 직원들도 전부 친절~ 숙소 문 열어주고 항상 웃은 얼굴^^
4. 게다가 위치도 멋짐ㅋ 호안끼엠 호수 윗부분까지 10분이내 거리!
12/15/2019
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4.0
Staff very nice and friendly
And the room is very clean
12/13/2019
0 likes this
5.0
スタッフが親切。シャワーの温度が低め。
12/13/2019
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5.0
Stayed here twice ! Would stay again and recommend highly.
Location excellent but quiet. Staff are fantastic and can organise all your travel and tours !
Brilliant !
갑이
12/11/2019
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5.0
친절한 직원 그리고 깨끗한 객실, 맛있는 조식, 걸어서 호암끼엠 주변 관광지를 다닐 수 있는 지리적 조건도 좋은 호텔 입니다.
가격 대비 가성비 매우 좋은 호텔로 추천 드립니다.
참고로 현지 조인 투어 출발 장소가 오페라하우스 정문인데. 걸어서 18분이면 충분이 갑니다. 천천이 걸으면 30분 입니다.
12/11/2019
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5.0
Amazing location right in the center of everything. Room was cozy and clean.
Cannot say enough about how great the staff are. Everyone was incredibly friendly, helpful, and accommodating.
12/10/2019
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5.0
Location is excellent - staff are fantastic !
Organised taxis to n from the airport.
Fantastic walking food tour and excellent cookery course.
Wayne
12/09/2019
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5.0
The staff and service was outstanding. Everyone was very helpful and concerned about making things comfortable for me.
SEONGIN
12/04/2019
0 likes this
5.0 "정말 좋았습니다."
위치도 호안끼엠호수 근처여서 이동하는것도 편리했고, 조식도 괜찮았습니다. 호텔직원들도 친절하였고 다른곳에서 예약한 픽업, 투어 서비스 이용할때도 직접 전화까지해서 확인해주셨습니다. 다음에 하노이갈일있으면 또 이용하고 싶네요.
12/03/2019
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5.0
The service, the staff is very warm. Thank you for organizing my transfer and the breackfast for my trip
12/01/2019
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5.0
위치가 좋습니다. 맥주거리, 나이트마켓, 호엔끼엠 어디든 걸어서 5~15분안에 있습니다. 직원들 모두 친절합니다.
11/24/2019
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5.0
태국부터 라오스까지 한달여동안 여행하면서
단연 최고의 숙소였습니다.
숙소의 칸디션은 당연히 좋았구요,
제가 굉장히 맘에 들었던건 직원들의 서비스 입니다.
어떠한 질문에도 성심성의껏.
하나부터 열까지 다 알려주십니다.
호텔에 숙박하며 불편한 점 하나도 아직 못찾았네요.
평점 처음 남겨봅니다.
이 귀찮은걸 작성하게 만들어준 숙소에 감사해야할지ㅎ
오늘이 마지막 숙박이네요.
다음에 하노이에 방문한다면
고민없이 이 호텔에 묵을예정입니다.
예약이 된다면....^^
너무 칭찬만해서 믿지 못하실수도 있지만
방문해보시면 제 말이 무엇인지 아실꺼에요~
동 성급에 최고입니다!!
Oskar
11/23/2019
0 likes this
4.0 "Bra service"
Efter en veckas jobb och ytterligare en vecka med vandring ville jag ha ett bekvämt hotell med bra läge i Hanoi. Det rum jag möttes av luktade dock så unket att jag inte stod ut... Detta löste personalen snabbt och smidigt och jag fick genast ett nytt rum som jag tror var en uppgradering. Servicen utmärkt och läget bra. Frukosten helt ok!
11/18/2019
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5.0 "Everything you need except a pool."
The family suite is large and spacious. Lovely and modern. The boutique hotel is in a quiet alley in the old quarter. Great location and we loved this hotel. Very friendly staff - breakfast hot items are cooked to order - nice variety. We really liked this hotel and stayed 3 nights. Can walk everywhere from here. Staff were very friendly and helpful. The only thing missing from this place is a swimming pool. But we chose to stay here knowing they didn't have this amenity due to the positive reviews and were not disappointed.
Nos acogieron de manera muy amable al hacer check-in, dándonos consejos sobre dónde ir, qué visitar y qué y dónde comer y beber. Como al día siguiente no alcanzábamos el desayuno antes de irnos de excursión nos prepararon un par de sándwiches, plátanos y agua para el camino.
11/15/2019
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5.0
I had an awesome stay. Staff was extremely friendly, helpful and knowledgeable.
Jeong Woon
11/11/2019
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5.0 "가격대비 훌륭한 호텔"
객실 깨끗하고 좋았습니다.
체크인 할때 프론트에서 설명해주시는데
영어를 못 하는 저도 알아들을 만큼 천천히, 친절히 설명 해주셨습니다.
위치도 좋아서 근처 맛집과 술집, 쇼핑을 문제없이 즐길 수 있었습니다.
또 하노이에 방문할 기회가 생긴다면 여기로 예약할겁니다.
