직원분 다들 너무 친절하고 영어도 잘하셔서 묵는데 불편함 없었습니다. 조식도 기대안했지만 날마다 조금씩 메뉴 다르고 맛있었어요
다만 사진보다 좀 낡은 느낌이 좀 있고 세면대는 괜찮지만 샤워기 수압이 좀 약해요.. 그 외 물때있는 화장실 와이파이 많이느림 유선 인터넷 없는거 .. 요런 자잘한 단점이있네요. 위치도 호안끼엠호수가 굉장히 가깝고 주면 맛집도 가까워서 도보로 어딜 가든 좋구요. 루프탑 수영장은 규모가 많이작아서 기대안하시는게 좋겠네요~~ 전체적으로 괜찮았습니다
11/04/2018
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4.0
cheng i
11/04/2018
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5.0
整體環境很好、服務也很好、只是早餐有少一點、可能是餐廳改在10樓、視野不錯。
11/01/2018
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4.0
Beste Lage, alle Sehenswürdigkeiten mit kurzen Wegen zu erreichen
Kathleen
10/29/2018
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5.0 "Small Gem"
Historical hotel in silk area. Staff was wonderful. Great location for everything. My room was large, clean and comfortable. Free breakfast was good. Our concierge and an employee from sales were exceptional. Concierge planned Hanoi Backstreet Tour for us. Do not miss this tour. I would stay here again.
10/22/2018
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5.0
Amanda
10/15/2018
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5.0 "Great hotel"
Great service. Transport to and from airport was great. Little gift shop inside the hotel was actually cheaper than the markets.
Joseph
10/10/2018
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4.0
It was in a great location in the old quarter. Easy walk to everything you would want to see
James
10/03/2018
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5.0
Lily was so helpful from early on as we emailed her many times to help us with arriving and starting our first Vietnam trip. All staff was amazing. Hotel and room clean. Breakfast best we’ve had from all hotels in Vietnam so far. Great location
Nice hotel if a little dated, staff friendly & helpful. Breakfast included which was of a very good standard, very comfortable bedding, nice room but TV channel selection not great.
Coco
09/29/2018
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4.0
整體還可以。餐聽及櫃枱服務人員親切，但是房間隔音不好。
HAHEE
09/28/2018
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5.0
깨끗하고 좋았어요! 시내전방 방이었는데 사실 전망이 따로 있진 않고 옆에 벽과 마주보고있었지만 그걸 감안하고서도 매우 만족도가 높았습니다. 침대 푹신하고 좋아용
Christine
09/21/2018
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5.0 "Primrose chris"
Great location, close to the lake and all the action . large room, good air con that does not blow on the bed. Good dinning area for breakfast, pool(swim spa) was good., with a roof top bar,
Rebecca
09/12/2018
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3.0 "Very ‘tired’ looking rooms; good location"
I was underwhelmed by Silk Queen. The photos look incredible, but upon closer inspection the rooms are very tired (we stayed in two different ones). Broken shower head, walls completely marked up, half working air conditioning in the rooms and restaurant etc. The staff were pleasant, and the location was handy, but for a ‘tired’ yet nice room in Vietnam you could be paying a lot less (as we did at other places).
JOONGKAK
09/10/2018
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4.0 "친절한 직원과 현지여행 예약까지.."
직원들이 친절하게 대해주었고 현지 여행예약까지 잘 해주어 즐겁게 다녀올 수 있었다
09/07/2018
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4.0
Hyeonjin
08/22/2018
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5.0 "너무 만족"
너무 만족했습니다
위치도 호엔끼엠에서 가깝고 맥주거리 10분 거리.
조식 가격대비 훌륭하고 룸도 깨끗했어요
수압은 좀 낮은편
Sourav
08/21/2018
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4.0
Cecilia
08/21/2018
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5.0 "Escrlente"
Muy buena atención, ubicación perfecta, el cuarto está muy bien, no se escuchar ruidos externos estando en una calle céntrica, volveré!!!!
William
08/20/2018
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5.0 "Great hotel in the heart of Hanoi"
We stayed two nights at this property while exploring Hanoi's Old City. It is very well located in the heart of Hanoi a short walk from the lake, night market and shopping areas. On arrival we were greeted by very friendly and professional staff and were lucky enough to be upgraded to a "suite" room. It was not really a suite as such but a very large room with king size bed, lovely balcony with views over the city and a large sofa and seating area. The bathroom featured a large bath tub and modern fittings. The breakfast was excellent with lots of Asian and European offerings and the bar on the roof had great views out across the city skyline. We did not use the pool, it seemed small but a nice bonus if you want to cool off in the hot, humid Hanoi climate. All the staff were very friendly and helped us with local information and so on. If visiting Hanoi again I would gladly stay at this hotel again, we enjoyed relaxing in the room when taking a break from site seeing in the room as well as having massages in the basement massage parlour.
Nice place. Really close to everything. The staff take really care of you.
07/05/2018
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4.0
Nice and friendly staffs, convenient location, affordable price. Just had some issues that...
-No air conditioning at corridor (even when it's 35degrees outside)
-No light at corridor even during nighttime
-Towels are never changed even I put it on the floor
-Not enough water pressure from shower
-Not good experience at Spa - staffs were chatting all the time during treatment
Overall, good hotel but not great, as you would expect from 4.5 rated hotel.
06/24/2018
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5.0 "Great hotel in central location"
Comfortable hotel with great facilities in the old quarter. The staff were very firendly and helpful.
4.0 "기본에 충실한 호텔"