this hotel has a very good staffs. the location is near hoankiem lake and very easy to walk to major tourist destinations.
03/21/2019
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2.0 "Overbooking"
This was a last minute booking on the bus ride back from Sapa, but when I arrived around 9pm, the manager told me there was no room available for me. Now that I know this happens fairly often in Vietnam when one books the last remaining room, I should have called the customer support to help me cancel the reservation without penalty. He first tried to relocate me to another hotel in partnership which was 2km away from this one. When I refused, I was taken to a cheaper hotel nearby for the first night, then returned for the next day. I appreciate the staff guiding me through the check in at the other hotel and picking up the luggage, but I do feel it would have been better if the manager simply cancelled the booking promptly. There was no balcony in the room as shown in the photos.
A double booking meant my family room already paid for was unavailable. They offered an upgrade in another hotel but it was a long way from where we had chosen to stay. Helped us find another hotel which ended in disaster. Then assisted us later again. Very nice staff with good English.
02/01/2019
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4.0
Jamie
11/21/2018
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4.0
Very helpful staff, The location just nice with walking distance to old quarter tourist spot. Overall is good. Will recommend it to friend.
