Good location, clean facilities.As there were not enough bathrobes, I asked to increase it, but did not respond. I was very lucky to be upgraded and have breakfast as a service, but I'm sorry I was billed and paid for at checkout.
04/26/2019
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1.0
When we first arrive we were given a room with two twin bed even though the reservation was clearly made for a king size bed , the explanation for it : sorry we just don’t have it for you .The room was definitely not up to 5 star standard far from it . The carpet was absolutely filthy, the bathroom : no where to plug your hairdryer..just use the one in the room next to the bed . We had an issue were we needed the hotel managers help at first he was actually hiding from us , when we finally corner him , we discover that helping us was to much work for him ( no customer service what so ever ) . In summary: this is the worst experience at Renaissance hotel And pretending that this is a 5 star hotel is very misleading.
If you are looking to stay in a Hotel in District 1 that is central to all the tourist attractions this is a great option. Located on the River, so it means a two minute walk to any cruise bookings as the wharf if directly opposite. The buffet breakfast is great and has lots of options. The pool on the 21st floor was wonderful and was well staffed for food and drinks. The bar in the lobby has small bands most nights and you can sit and have a drink and people watch.
Børnevenlig resort, mulighed for bærnepasning, legeplads også i pool og biograf.
Medarbejderne er søde, men forstår ikke engelsk særlig godt.
Helt sikkert det værd at opgradere til havudsigt. Der kunne godt være lidt renere på værelserne men ikke værre end man kan sige det til stuepigerne og der bliver gjort noget ved det.
Gode bøffer på Steakhouse men garnituren er ikke noget at skrive hjem om. Hold jer til lokal mad.
Vi tog til dette hotel for at få sol og væk fra knallerter og menneskemylder.
Zimmer sind groß und schön eingerichtet, leider hat man nicht von jedem Zimmer eine schöne Aussicht, bei mir z.B. aus dem Fenster direkt auf ein Bürogebäude, aber der Pool auf dem Dach mit der Bar entschädigt dafür
Initially a delay but eventually received the correct room types for us and the second room for our older teen children. We had two rooms with two/three singles and no queen for parents. We were given new room.
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