Staff was beyond friendly. Highly recommend. Next time, i would book a room with a window. The description clearly stated ground level, no window so thats my mistake. They did offer me a free upgrade after the first night which was super nice of them.
Also, they arranged our transportation from the airport which was really nice. The cost was well worth it.
04/09/2019
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5.0 "Amazing!"
Safe, excellent service, awesome breakfast over looking city, and great location.
04/09/2019
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5.0
It s a good location to walk to lake , shoping and eating area. The staff is very nice . I really recommended this hotel to every one.
Bernard
04/06/2019
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5.0 "Outstanding hotel and amazing service!"
La Selva is an outstanding hotel conveniently located in the old quarter. The service is amazing, and the staff is most helpful and accommodating. Room is clean and the breakfast has a nice selection of Vietnamese and Western dishes. I will stay there again and would strongly recommend it.
Krzysztof
03/31/2019
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5.0 "Perfect stay in Hanoi"
Nice boutique hotel in old part of Hanoi. Friendly staff and excellent service.
Melissa
03/26/2019
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5.0 "Excellent service! "
Amazing friendly service in the center of Hanoi! Dan and Julie were great and provided me with lots of restaurant and sightseeing recommendations. They also held my bags and called me a taxi when I was ready to leave. I will definitely return when I am in Hanoi!
03/24/2019
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5.0
Staff extremely helpful and polite. Very clean and the breakfast is really good. Nothing to complain.
Centrally located. Coffee houses, restaurants within less than 5 minutes from Hotel.
Staff friendly, courteous and very helpful.
03/09/2019
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5.0
Location was spot on, room was well equipped lovely bed,staff knew how to please and were very attentive,trip out was booked via the hotel and was great, breakfast was a credit to the cooking staff ,really enjoyed our stay THANKS to all at the selva.
SEUNGYOUB
03/08/2019
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5.0
급박한 출장이라 대충 선택해서 별로 기대도 안했는데 체크인 순간부터 아주 좋았습니다.
직원들도 친절할 뿐만아니라 룸도 깨끗하고 장미꽃과 쵸코렛이 마음을 아주 즐겁게 해 주었어요!
주위에 바로 호수도 있고 맛있는 식당들도 많아 작지만 가성비 짱인 숙소였습니다!
Christopher
03/03/2019
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5.0
This hotel is situated within walking distance to many interesting tourist and local spots. The staff here are extremely kind and helpful. Room cleanups are just excellent. Upon my last day of checkout, the staff knew I didn't have breakfast so they surprisingly prepared a small breakfast box that I could take with me to the airport and also a small gift of Vietnamese coffee! I would stay here again.
5.0 "Unique boutique exceptionsl service hotel in Hanoi"
This boutique hotel in the old quarter is centrally located. The decor and small youches make it so unique. Staff consistently friendly, courteous and accommodating. Toom is spacious with comfy bed.
Megan
01/28/2019
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5.0
staff is exceptional. They contacted me prior to trip for airport transfers and side trips. We were picked up in time and taken to the hotel where they had fruit and tea while checking in. We left the next day for SaPa. They arranged everything. Hotel in SaPa Eden boutique hotel was fantastic also. The tour was very organized and beautiful. The bus was very comfortable to travel in. When we came back La selva had already put our large luggage back into our room and was all ready for us. The breakfast every morning was delicious. There were both local and American breakfast options. Dinner recommendations were spot on! When we checked out they gave us recommendations for Hoi Ann and gave us a parting gift. We took a Halong Bay tour with another company and wished we had gone through the hotel for it. The other company was not great. Over all this hotel was clean, comfortable and staff was great!
매우 친절한 안내
샤워부스 배수가 잘 안되는 문제 알려줬더니 즉시 수리하겠다고 답변을 메일로 공식적으로 보내줌
다시 갈 의향 있음
주문형 조식 훌륭함
Elizabeth
01/13/2019
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5.0
They went the extra mile to be helpful and informative. We were greeted by An Ly who was amazing! She gave us a log of information and was genuinely interested in our stay. She was professional and kind. I loved my stay and I highly recommend it to anyone looking for a plate to stay.
01/02/2019
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5.0
La Selva is the must stay hotel when visiting Hanoi. The location is incredible, the staff are some of the best that I've dealt with and the breakfast is amazing. I highly recommend it.
01/01/2019
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5.0
Highly recommended hotel. 3rd stay here and it never disappoint me
Ross
12/30/2018
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5.0 "What a gem "
Everyone was lovely and had excellent tips for new travelers. The space was nice and food was good. Highly recommend
Carlos
12/29/2018
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5.0
THE STAFF at the front desk and at the incredible breakfast
Erika
12/26/2018
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4.0 "Nice stay for family "
Extremely friendly and helpful staff.
12/26/2018
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5.0
The staff was amazing. So kind and smiling all the time. They helped book transportation to and from the airport and also an excursion. The breakfast food was included in night stay price and was delicious!
12/26/2018
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5.0
Amazing service!!! Lovely breakfast. Is a small boutique hotel. Staff go above and beyond to help you.
12/22/2018
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5.0
Wonderful we love to come back
Very enjoyable. People are kind helpful.. the streets are crazy with scooters
12/15/2018
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5.0
I really liked the property and I would def stay again and would highly recommend
Erik
12/10/2018
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5.0
Great staff, service and location. Staff is friendly and attentive to needs. Provided good overview and tips on nearby places to visit, eat and more. Provide nice little extras like a parting gift for staying with them.
Gretchen
12/01/2018
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5.0 "Comfortable stay"
Very friendly staff. Comfortable bed and loved our private terrace!
11/28/2018
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5.0
The staff was excellent. They were all very kind & helpful. The food was great, it is made to order so you get exactly what you want. The rooms were small but, there was a closet for our bags & that helped. Overall it was a nice hotel.
Ela
11/28/2018
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5.0 "Wonderful hotel with helpful staff. "
Ela
11/25/2018
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5.0 "Wonderful cozy hotel with amazing staff"
NaBu
11/20/2018
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5.0
Very kind and helpful staff. Excellently located in old Quarter. Nothing to complain.
Tracy
10/14/2018
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5.0 "Excellent and beautiful place to stay. "
Everything about this hotel was great! We had the 8th floor room with an outside private patio and a large bathroom. The room was very clean, quiet and comfortable. The staff was excellent with friendly, helpful service and willing to help beyond our expectations. Good WiFi and fast. Breakfast was very good to our tastes. Recommended and looking forward to our next stay.
Engelina
09/14/2018
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5.0
Excellent service.The staff were fantastic.The rokms were clean and beautiful. Lived the hotel.
Penny
09/07/2018
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5.0
Amazing customer service. They have such great attention to detail, i.e. putting chocolates in the room at night with a sweet note and information about the next days weather. Highly recommend and will stay there again if in Hanoi!
Bobby
08/08/2018
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5.0
Excellent experience, cannot say enough about La Selva, reccomend it highly.
Deborah
07/24/2018
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5.0 "Lovely smallish hotel in a good location. "
La Selva is a fantastic hotel. Whilst the rooms are clean and well appointed, it is the staff that make the hotel special. The staff are wonderfully helpful. When our Halong Bay cruise was cancelled because of a typhoon they went out of their way to find us accommodation at the hotel. The recommended food tour was fabulous with our guide Jin taking us to restaurants down dark alleys that we would never of found. Breakfast was great too, the staff made sure our teenage son who liked a sleepin always got something.
A great location for the old city with a warm reception and a very comfortable bed. A great base for exploring Hanoi.
Stephanie
07/19/2018
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5.0
The staff at Hotel La Selva go above and beyond to make your stay exceptional. They helped us book our tours and airport transfer. Our flight was early in the morning and since breakfast wasn't open until 6:30am they packed us breakfast to go. Who does that???! They obviously do. It's a cute boutique hotel and for the value that you're getting it is completely worth it. We had the family suite which basically comprises of two separate bedrooms it was spacious for our family.
The hotel staff were extremely friendly and helpful from the moment we arrived at the hotel. The staff went out of their way to assist with travel arrangements and confirmations and to ensure our stay at La Selva was hassle free. This is a small family friendly hotel in a fantastic spot in the Old Quarter. Would highly recommend.
lynn
06/29/2018
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5.0 "Loved being in the center of Hanoi"
A short walk to everything in this amazing city. And so nice to come “home” to a warm welcome, kind and caring people at Hotel LaSelva. My room was nice, clean, and I slept so well. Breakfast was excellent. But the best part of the experience was that every person on the staff was genuinely caring.
Heidi
06/28/2018
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5.0 "Very helpful staff and comfortable place to stay"
We stayed there with five people and three rooms during almost a week in June. The rooms are comfortable and the staff extra helpful and thoughtful. Breakfast was included and was very good. All the rooms are slightly different and charming, some do not have windows - which seemed odd but was actually extremely quiet and nice.
06/09/2018
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4.0
Great staff, clean rooms, good decor. Modern.
Breakfast decent.
Pete
06/03/2018
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5.0
Lovely little hotel in the heart of the old quarter. The staff were extremely welcoming and helpful. The rooms are small but very clean and comfortable. We loved the made to order breakfast each morning and the little touches like a premise lunch the day we were heading out of town. I would highly recommend this hotel.
Pete
05/31/2018
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5.0
Amazing hotel. Friendly staff. Great service. Would highly recommend staying here.
Gloria
05/31/2018
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5.0
Really nice hotel, food was excellent, the staff ready to help, they give you some advices in how to move around the city. We went to a Halong Bay trip and the shuttle drop off us in the hotel (we were not longer check-in in Hanoi La Selva) the staff was willing to help us, they give a a courtesy drink and offer a shower before leaving Hanoi. It was perfect.
05/30/2018
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5.0
It's true, what everyone says about La Selva's service - staff try their very best to help. They remembered us after we stayed a night, left for Halong Bay for a night, and came back again for another night. My friend was sick late at night, they helped us locate the nearest pharmacy.
The hotel is less than 5min away from Hoan Khiem lake and the main junction of the Old Quarter, yet far enough away from the hustle and bustle. Everywhere was walkable from where we were.
The rooms are awesome and very value for money. The Duluxe Rooms are great.. big and roomy, comes with a king sized bed and a single bed. The Standard rooms, although small, come with a bath tub, which you don't often see for this location and price range. All are clean and nicely appointed, with free fresh fruits and chocolates in the room daily.
The breakfast is another star. Ala carte buffet at the highest 9th floor, awesome view and very delicious food cooked to order.. choice of burgers, western big breakfast and omelettes and a big selection of all the Vietnamese cuisine favourites, spring rolls, pho etc. And all their juices are freshly squeezed! Love the mango juice.
Wouldn't go wrong at all with a stay here!!
Perfect location! The staff was very helpful with all our needs.
05/30/2018
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5.0 "Great hotel service, location and everything!"
It's true, what everyone says about La Selva's service - staff try their very best to help. They remembered us after we stayed a night, left for Halong Bay for a night, and came back again for another night. My friend was sick late at night, they helped us locate the nearest pharmacy.
The hotel is less than 5min away from Hoan Khiem lake and the main junction of the Old Quarter, yet far enough away from the hustle and bustle. Everywhere was walkable from where we were.
The rooms are awesome and very value for money. The Duluxe Rooms are great.. big and roomy, comes with a king sized bed and a single bed. The Standard rooms, although small, come with a bath tub, which you don't often see for this location and price range. All are clean and nicely appointed, with free fresh fruits and chocolates in the room daily.
The breakfast is another star. Ala carte buffet at the highest 9th floor, awesome view and very delicious food cooked to order.. choice of burgers, western big breakfast and omelettes and a big selection of all the Vietnamese cuisine favourites, spring rolls, pho etc. And all their juices are freshly squeezed! Love the mango juice.
Wouldn't go wrong at all with a stay here!!
From the time our car dropped us at the front door of La Selva, we were greeted with great smiles and warmth just like we had been friends for a very long time, Julie, the receptionist attended to us with so much joy and constantly checked to make sure we are comfortable while waiting for the paper work to get done. She gave best advice on where to go and what to eat. Because we had booked 2 rooms for the stay she was so attentive to upgrade one of the room so that we can be next to each other. When we said we wanted to see the water puppet show, Julie checked with the theatre for time and availability and even sent the bell boy to buy the tickets for us. Hannah, the other receptionist attended to us at breakfast and gave us a tip to visit a newly opened tourist spot. She even checked with us if we had like her recommendation. All the front desk staff were excellent and we never for a moment felt we were visitors..felt more like family. Rooms were comfortable and welcoming and a very thoughtful gesture was the chocolate and a lovely note wishing us good and peaceful sleep each night. Because of them, I have decided to visit Hanoi again in spite of the heat and humidity.
Nelson
5.0 "Amazing staff. Great location. "