Great room, staff excellent. Occupancy low due to Coronavirus, but still very enjoyable.
03/10/2020
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2.0 "Wouldn't bother"
Arrived during coronavirus worries so very empty hotel and you would have thought the hotel would have been keen to have tourists. However I had the usual Seaview debacle. I booked a Seaview and they were so many rooms available. I was given a bridgeview and was then offered a charge to have a Seaview which I refused to pay. Eventually got given one of the many of the sea view rooms. Ask for a late check-out and they wanted to charge almost the equivalent of a whole night even though the hotel was barely occupied. Was offered 2 hours for free. Customer care completely lacking, all about taking your money
The views from the room of the bay, the bridge, cable car and big wheel were amazing. The Executive suite was superb. Food was good. Reception service brilliant. Massage excellent.
02/15/2020
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4.0
Room was ok the only thing i don’t like is when I got a massage at the hotel and the masseuse was rude and she kept on pinching me instead of massaging . Overall that was a traumatic experience for me
01/29/2020
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5.0
Very nice hotel,
Thanks good foods, great breakfast place are very clean,staffs are very professional and very friendly and very helpful !
12/07/2019
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5.0
09/25/2019
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5.0
후기를 안남기는 편인데
하롱 프라자 호텔은 진짜 좋았습니다
룸서비스와 조식등은 진짜 훌륭하고, 주변 바다도 보기 좋고
가격도 착하고 진짜 추천합니다
James
09/19/2019
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3.0 "Underwhelmed. 1 or 2 nights max."
We were a little disappointed with the overall experience at the Halong Plaza hotel. It was off to a poor start when the driver we had organised through the hotel to transfer us from the airport was falling asleep at the wheel! When we raised with the hotel they said it was an external service and so nothing to do with them. I asked to speak to reception manager and he did eventually apologise and upgraded us to the 12th floor and a nice view of the bay, which was appreciated. Lovely view of the rainbow bridge which is beautiful at night.
Very little options for food in the daytime as everything closed in the vicinity so we used hotel restaurant but were disappointed with mistakes in the order e.g. I ordered chicken with banana and bacon which came plain. When I asked they said they were out of bananas and presented a side plate of cold bacon. Unimpressed.
We tried the bar for happy hour and asked for their advertised 'cocktail of the week', a simple mojito, and the woman behind the bar didn't know what one was so we had spirit and mixer instead for ease.
The area is practically a ghost town (we do appreciate Sept is not peak season) and very few people around, we were glad we only booked 2 nights. The hotel did help us organise the Halong bay boat tour which was stunning and reasonable price. A real highlight.
Good size pool and extensive gym.
The room was very spacious and the bed comfortable. The rainfall shower was very basic and lacked power, nothing special.
This is a beautiful property ruined by HORRIBLE management. I cannot tell you how much the Halong Plaza Hotel seeks to rip off its customers. They cancelled excursions after I booked and paid for them. After their screw up caused me to change my vacation plans, they charged me for a night that I did not say....even though it was their fault. I had laundry done and it cost MORE than any hotel I have ever stayed at in my life. ALMOST $10USD per piece. The front desk manager is the worst I have ever met in my 40 years of travelling. NOTE: I have NEVER given a HORRIBLE rating in my life to any hotel......Halong Plaza has earned that reputation!
5.0 "El mejor hotel en el que estuvimos en Vietnam"
El hotel parece un 5 estrellas, nada de un 4 estrellas. Personal atento, nos cambiaron a una habitación superior porque mi mujer no coge ascensores y estábamos en el piso 11. Vistas increibles, cama y almohada cómoda.
Cenamos en el comedor del hotel y la verdad que no fue excesivamente caro para ser Vietnam y cenamos bueno y abundante.
El desayuno buffet muy variado, se me hace difícil encontrar alguna pega, igual que no hay muchos restaurantes por la zona, pero vamos que el hotel es espectacular, el mejor de Vietnam.
Ottimo albergo in buona posizione per la cable car, la zona è nuova e in fase di sviluppo ma non mancano locali, ristoranti e negozi. Camera ampia, pulita e silenziosa; bagno stratosferico. Colazione super
Ken
07/12/2019
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5.0
06/22/2019
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2.0
Die Zimmer waren leider schimmelig und entsprechend muffig. Wir wurden auf Beschwerde hin umquartiert in ein anderes Zimmer. Hier war es zumindest etwas besser, aber auch nicht gut. Selbst in der Lobby war der Geruch bereits zu vernehmen. Das gesamte Gebäude ist kernsanierungsbedürftig.
Paul
06/19/2019
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3.0
06/06/2019
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4.0
An old hotel that needs a makeover into 2019. That said, the staff were extremely polite and helpful, the room was quite large (a lot of spare space - was there a sofa missing??) and clean, the pool was wonderful, and the gym was great. It just needs a new paint job and more current decor. Location was about 2kms from any food outlet.
Siying
04/28/2019
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5.0
Eun Kwang
04/27/2019
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5.0 "Nice hotel"
Nice hotel. Above expectation.
04/21/2019
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2.0
Emilie
04/12/2019
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4.0
Très bon hôtel et personnel très accueillant! La chambre était grande et agréable, malheureusement elle était très humide malgré l'air climatisé. Cependant, vous avez un gym et une piscine. Le petit déjeuner est absolument délicieux!! Et le personnel a rendu notre visite encore plus incroyable avec son service très bon. Je recommande vivement!
SOO DUK
04/09/2019
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5.0
숙박시설은 좋은데 주변상가 없음 불편함
Diana
04/07/2019
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5.0
Very nice hotel and good food! Personal very nice and help out with transportation information!
yooncheol
03/25/2019
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5.0 "하롱플라자~"
회 사 출 장 으 로 하 롱 베 이 를 방 문 하 게 되 었 습 니 다 .
베 트 남 하 노 이 노 이 바 이 호 텔 에 서 4 시 간 을 차 를 타 고 가 서 야 도 착 할 수 있 었 습 니 다.
부 산 에 서 4 시 간 을 비 행 기 를 타 고 4 시 간 을 차 를 타 고 도 착 한 여 정 은 생 각 보 다 힘 들 었 습 ㄴㅣ 다.
원 ㄹㅐ ㅁㅜ 엉 탄 럭 셔 리 호 텔 을 예 약 하 려 했 지 만 어 쩌 다 보 니 하 롱 플 라 자 를 예 약 하 게 되 었 습 니 다.
놀 ㄱㅣ 에 는 무 엉 탄 럭 셔 리 호 텔 이 좋 습 니 다.
하 롱 플 라 자 근 처 에 는 진 짜 아 무 것 도 없 어 요.
바 다 밖 에 없 어 요.
객실은 일단 생각보다 컸습니다.
경치도 바로 앞에 바다가 보이고 sun wheel 도 바로 보였습니다. 야경이 좋았습니다.
우선 직원들은 모두 친절합니다.
객실도 생각보다 크고 넓었습니다.
어메니티는 있을건 다 있었지만 면도기는 없으니 직원에게 따로 요청을 해야 될거예요...
얘기 안했다가 산적되는줄....
조식도 생각보다 괜찮았습니다. 하노이에서 숙박한 호텔에 비하면 종류도 다양했고 맛도 있었습니다.
기타 호텔의 편의 시설은 이용해보지 않았습니다.
그리고....
냉장고에 있는 물은 요금 붙어요...
밖에 나와있는 물은 공짜예요~
사이즈가 다르다네요...
체크아웃할때 당황했습니다...
그리고 헤어드라이어....진짜 처음이었습니다...그런 헤어드라이어는....
청소기 처럼 생겼구요....바람 약해요....
집에서 쓰는게 1400와트 정도인데....딱 절반이더군요...700와트...
02/27/2019
0 likes this
5.0
ロケーションが最高でした。
Maciej
01/18/2019
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4.0 "Overall OK!"
The staff was helpful and welcoming. The room was decent, with the price paid i cant complain on it, however design is still in the middle of 90's. The location of the hotel was OK, 10 minutes walk to the shopping street.
Farah
01/07/2019
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3.0 "Très mitigé "
La situation de l hôtel est parfaite.priche des restaurants , marche et autres. Mais ne mérite pas du tout ces 4 étoiles.petit déjeuner médiocre, pas de variété, c est le reste du jour précédent qu' on renouvelle juste la présentation. Chambre spacieuse mais très vieille.
01/03/2019
0 likes this
4.0
01/02/2019
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3.0
Good location with nice sea view. Spacious room however not at the top condition.
CHUNTE
12/14/2018
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4.0 "一般"
普普通通
NATALIA
12/09/2018
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5.0 "В отличном месте отличный сервис "
Отель расположен очень удачно - с видом на залив Халонг бэй. Рядом парк развлечений. Нам бесплатно сделали upgrade номера, предоставив шикарный 2-хкомнатный сьют с окнами на разные стороны. Волшебный вид! Персонал исключительно внимательный. Заранее списались с нами, предложили дополнительные услуги, организовали трансфер из аэропорта. Чистота идеальная, в номере есть все, что только можно пожелать. Одним словом, остались самые приятные воспоминания. Могу посоветовать этот отель всем, кто останавливается в Халонге
12/02/2018
0 likes this
5.0
Excellent hotel with amazing breakfast and incredible staffs! The staffs were extremely helpful and assisted us to find a hospital at night!
carole-anne
12/01/2018
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4.0 "Correct "
Comme j'ai pu le lire sur certain commentaire l'hôtel aurait besoin d'un rafraîchissement, Mais les chambres sont propres et confortables. Le personnel agréable et le petit déjeuner et parfait.
Chloe
11/29/2018
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5.0 "Good stay"
Good stay at plaza, the food at the hotel was delicious!
Bigchunkylardas
11/19/2018
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5.0
Really lovely time here, all the staff were friendly and helpful, with a special mention to the lady on reception when we were checking out, who was particularly impressive.
Jihun
09/26/2018
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3.0 "average accommodation"
light of room is not bright. nothing special. (old building) too slow elevator. good scenery.
09/24/2018
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5.0
Matt
09/09/2018
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3.0 "Very nice hotel, but basic pool"
British, couple in early twenties.
Generally the hotel was beautiful, nice rooms (although no balcony), extremely clean, not too far from shops and bars, breakfast we were spoiled for choice and the hotel staff are very friendly.
The hotel lobby was very pretty, nice bar, free pool table.
The only thing that let the hotel down is that the pool is very outdated, the outside of the hotel needs a repaint (by the pool), there's no snack bar or bar at the pool, and the sunbeds are very old. Still very clean to be fair and adequate for an end of day swim, however not really suitable for half a day relaxing due to the lack of facilities.
Halong was a nice town, however when we went at the start of September it was a ghost town almost, which meant our hotel was also extremely quiet.
The area felt pretty safe, we didn't have any hassle apart from booking a taxi back to Hanoi airport. The hotel charges $80 each way, but it's safe and reliable. We found one for $30 on the way back to save money, but it definitely wasn't reliable or a safe journey back, so I would recommend the hotel service any day.
The hotel is nice and well located. But some things are not manager properly. We stayed 4 nights and each nights people were making noise for hours in the hotel without any manager taking action by themselves.
More than that, i took multiple times taxis at the entry gate, and they always tried to scam me and when i refused to pay 20 times the rate i got threatened in front of my kids. I reported that to the hotel with id of the driver and the 2 next day he was still in front scaming tourist. I don't know at what point the hotel management is involved in this.
Julian P P