Really nice hotel...perfect location....in great condition...very helpful staff...the only small complaints were 1) the breakfast was overpriced if not purchased as part of a package ( which was not offered by Hotels.com and 2) the room was a bit smaller than expected ( i dont think that the room measurements shown on the Hotels. com site was accurate.
Ben
01/08/2019
0 likes this
5.0
Great hotel, perfect location, food was excellent, staff extremely helpful, rooms neat and tidy... could not fault!
01/07/2019
0 likes this
5.0
01/07/2019
0 likes this
5.0
The location is fantastic, the facility is beautiful, and the staff, especially the concierge is really excellent
The breakfast is way overpriced, the bar closes way too early, and the rooftop bar is really a shame… It could be so much more
01/05/2019
0 likes this
5.0
Friendly staffs. Good selection of breakfast. Consigere is knowledgeable.
01/05/2019
0 likes this
5.0
Beautiful spot. They upgraded our room since it was our honeymoon.
Jill
01/03/2019
0 likes this
5.0 "Look no further! Great hotel. "
Mixed group travelling together. The hotel was excellent and in a great location.
Visola
01/02/2019
0 likes this
4.0
The room that we had 322 is a bit small. Is a great location and beautifully design hotel.
Thank you.
12/28/2018
0 likes this
4.0
素早い対応でよかった
Chris
12/27/2018
0 likes this
4.0
Nice hotel in a great location. Comfortable beds and great shower/bathroom. Spa was an interesting experience - treatments themselves were great but no tea/water/robe/slippers etc provided that you’d normally get at a spa. Also left in the room by yourself for long periods unsure what was happening.
12/24/2018
0 likes this
4.0
Jon
12/22/2018
0 likes this
5.0
Very nice hotel. Staff was very accommodating. Recommended.
12/22/2018
0 likes this
5.0
Well located and very nice hotel. The staff is attentive and helpful.
Taavi
12/19/2018
0 likes this
4.0
Doyun
12/18/2018
0 likes this
5.0 "good"
good
WEI LUN
12/16/2018
0 likes this
5.0
It's a royal-like, comfortable and cozy hotel. I like it a lot. I have one small suggestion that the water pressure of the shower should pressurize more. I would love to stay here again when next visit to Hanoi !
This is a fabulous experience- beautiful, relaxing, amazing breakfast, pool, locationall so great
12/01/2018
0 likes this
5.0
A lovely hotel in the perfect location in the centre of all you are likely to want to see in Hanoi. The staff are so warm and welcoming . Great library and roof pool and bar . Well appointed rooms
12/01/2018
0 likes this
4.0
Albergo in centro, molto ben tenuto, economico nonostante di alto standard, assolutamente confortevole
12/01/2018
0 likes this
5.0
11/30/2018
0 likes this
3.0
ロケーションが良い。
11/29/2018
0 likes this
5.0
Such a relaxing and pieceful stay yet in the old quarter in walking distance to everything we wanted to see / visit.
Room was superb, roof top bar relaxing with a great view, splendid lobby, bar, breakfast area combined in two tiers. Clean, friendly and efficient
11/28/2018
0 likes this
5.0
Ian
11/26/2018
0 likes this
5.0
Such a lovely location by the lake. Very quiet once inside from the daily traffic chaos. Roof top bar offering stunning views
11/23/2018
0 likes this
4.0
11/14/2018
0 likes this
5.0
John
11/12/2018
0 likes this
5.0
We had a really enjoyable stay. The hotel is most impressive and appears much better than the photographs on line. The location is excellent for most of the tourist areas of the city, the staff were helpful and knowledgable.
Breakfast was not in our package, however we did take breakfast on 2 occasions - it was very good, especially the omelettes. The only issue was related to confusion about bar closing time and getting a drink after hours. this was however quickly resolved.
We have no problem recommending this hotel.
John & Hazel Price
Northern Ireland
Nice boutique hotel near to Hoan Kiem lake - heart pf old city.
11/07/2018
0 likes this
4.0 "^^"
호안끼엠호수와 가까워서 좋았어요. 복도에 있는 액자들 무서워요 조식은 맛있었습니다
Anna
11/05/2018
0 likes this
3.0
Beautiful hotel but being a VIP hotel and being gold Expedia members we did not receive any perks for this unlike another VIP hotel on the same holiday.
Also we had afternoon tea to find on eating the cream had gone off. Absolutely disgusting. Asked for another scone to replace the half eaten one we were told we would have to pay extra. No clean cutlery given after this, we had to ask for this. Then when new cream came we were told to check it. Surely being a 5 star hotel and an Expedia VIP hotel they should be checking before serving. We did complain but were charged full price but not for extra scone. We did mention again on checkout we thought we would have been discounted for the afternoon tea. They then waved the cost but only because we mentioned it. It was a trip for our anniversary which we sent them a message about before our trip but there was no mention of this at all. The other 3 hotels we stayed at on this trip went above and beyond for our anniversary.
Très bien situé, à proximité des sites principaux. Très comfortable, luxueux, personnel prévenant, belle piscine sur le toit.
10/31/2018
0 likes this
5.0
Marcy
10/28/2018
0 likes this
5.0
Dylan
10/28/2018
0 likes this
5.0
This is the hotel I stay in every time I come to Hanoi. The location could not be any better and the hotel is just fantastic. The staff is always amazing providing great attention to all of the guests. Highly recommend.
Doug
10/28/2018
0 likes this
5.0
Great location and a friendly staff that knew the best places to go to experience Ha noi
10/26/2018
0 likes this
4.0
10/22/2018
0 likes this
5.0
Dorothy
10/19/2018
0 likes this
5.0
Beautiful hotel in the Old Quarter along Hoan Kiem Lake. Close to excellent restaurants and great shopping.
Terry
10/19/2018
0 likes this
5.0
It was a delightful hotel, exceeding our expectations in every area. Terriffic staff, great location, awesome breakfast, we were sorry to leave
Robert
5.0 "Perfect location"