Beautiful hotel great location and excellent service
10/20/2019
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1.0
Hotel is located in a great area and the breakfast buffet was impressive; other than that I can’t say much good about this property. It’s most definitely not 5 stars. Still trying to figure out how they got those stars. Rooms are mediocre and staff is awful. We were supposed to have an automatic upgrade due to Expedia VIP status. They told us that they were fully booked. We went to our room and found that we had actually been downgraded. I went back to the desk and demanded the room that we booked. They immediately gave us the room (funny since they had previously said they were fully booked) and that room had super loud construction right outside the window. We asked again to be moved to the room we had booked with a view of the lake. They immediately moved us again (funny how they suddenly had all of these available rooms). Our room was super tiny and the “lake view” was out the shower window. We gave up and decided it wasn’t worth wasting anymore of our time in Hanoi. The spa is a whole other story. Woman talked on her phone while doing my husbands foot massage. We sat on hard benches that didn’t recline. It was less than service we’ve gotten from having massages on the street for a fraction of the price. I’d suggest staying almost anywhere else in Hanoi. Every other property that we have visited during our 2 weeks here have been MUCH nicer, better views, attentive staff and all were a fraction of what we paid to stay at The Apricot. Super disappointed in this hotel.
All is fine. The fixed price for taxi to airport is a very good deal.
10/18/2019
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2.0
Not only did I not receive any upgrade or benefit but my room was actually completely different from the room that I booked. Online it looked 5X larger, nicer furnishings, carpet, etc. We also had a window that overlooked a huge construction site. Super disappointing to waste our money on this hotel expecting upgrades and better treatment from a 5 star hotel. So many other choices in Hanoi for Jess money and better quality and service.
Aisling
10/17/2019
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5.0
10/17/2019
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4.0
Qualité général de l’hôtel.
Propreté et restaurant.
Accueil de la réception excellent.
Petit bémol au niveau de l’accueil du Spa.
L'hôtel est magnifique.
Si je dois aller dans le détail la salle de sport n'est pas complète et cela est vraiment frustrant. Il n'y a qui du cardio.
Ensuite le café est vraiment important et cela est un détail, cependant j'imagine que ce point de détail gagnerait à être amélioré.
Nuriring
10/12/2019
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5.0
호안끼엠 호수 바로 앞이라 산책하고 로비에 앉아서 쉴 수 있어서 좋았어요 수영장도 넓고 꽤 깊어서 물놀이하기에 굿굿
Wai Lun Aaron
10/09/2019
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5.0
Graham
10/07/2019
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5.0
We stayed here for a long weekend and have to say we loved this hotel. The classical interior is adorned with the most beautiful artworks. Our room with the private rooftop garden was a haven away from the bussle down below. Fantastic views of the lake and the street. The library was a wonderful peaceful room. The rooftop pool was great with a superb view. We would also just like to say thankyou to the kind staff lady who brought to our room a complementary birthday cake for my wife! We've stayed in a few high end places around the world but this has to be one of our favourite city centre hotels.
Very large & comfortable rooms, excellent staff. Pool bar was often very quiet, which is nice at some times but boring at other times. Breakfast was average but overpriced, although this is typical for luxury hotels.
10/06/2019
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5.0
Czl
10/03/2019
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5.0
There’s a clear wall that separates the bathroom and the bedroom. There’s an electric curtain that can screen the window but I find it strange that you can lay in bed and watch your roommate sit on the pot.
Sarah
09/29/2019
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5.0
09/29/2019
0 likes this
5.0
Jackson
09/28/2019
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5.0 "Superb Hospitality!"
The Apricot Hotel is lovely, very clean, and beautifully decorated. The location is ideal for enjoying all of Hanoi's charm. But the best part is the service! I foolishly left my passport in the hotel safe and didn't realize this until I was at the airport. There was only 1 hour to retrieve my passport before check-in closed. I called the hotel, they quickly found my passport and sent it in a airport taxi to meet me at the airport. My passport arrived just in time for me to make my flight. Without the assistance and swiftness of the Apricot Hotel staff I absolutely would have missed my flight. I will be forever grateful and I look forward to staying there again.
Best location. Spacious rooms. Helpful staff. Elegant hotel with lovely artwork.
chulwoo
09/15/2019
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3.0 "Nice but not perfect."
Pros: location is very neer with hoankiem lake, room degisn and lobby are nice.
Cons: no membership system, tiny room, no professional concierge staff.
The old quarter is one of hanoi's main tour sight, and in this area 5starts hotels are this and Sofitel(four seasons is underconstruction next this hotel). And design also unique and especially woman like hotel. However room size is small, and hotel called taxi is more evpensive than grab taxi price(use Grap in Vietnam), and no chain hotel so don't have membership system, I recommend use with third party discount coupons. Totally this hotel is little bit insufficient with 5starts grade.(Hanoi don't have enough 5starts hotel so grade is generous with hotel grade).
Room and hotel was as expected. Unfortunately there was construction noise and vibration from next door on the day we stayed there but apparently it was finishing on the day we checked out. Breakfast was lovely with plenty of options. Pool looked nice but we didn't use it. Convenient location to plenty of restaurants. Staff were very helpful.
Very nice location with short walking distance to most things in Hanoi. Loved to walk around the lake. Very good service and nice pool with view to the lake.
08/31/2019
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3.0
08/27/2019
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3.0
Paul L
08/26/2019
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2.0 "Needs renovation, bad service "
The Hotel is old and needs updating. Rooms are small and pool on rooftop is NOT like the photos. It’s actually quite old. Location is good. Right across the lake and walking distance from the Old Quarter. We paid more for a lake view room. What we got was a view of a construction site next door which was ugly as heck and noisy where they were doing construction until the evening and very difficult to sleep. We complained to hotel management but there was no effort to make it up to us. I would not stay here again.
시설이나 위치 다 마음에 들었습니다
그런데 사용하지도않은 미니바가 나왔다고...
작은 위스키였는데 빈병은 미니바 안쪽 구석에 있었다고..
내가 마셨다면 마시고 빈병을 휴지통이나 테이블에 놓지 구지 일부러 다시 미니바안에 넣겠냐고해도 말이 안통하네요
귀국하는날 참 기분이
08/20/2019
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5.0
Great location! Beautiful and elegant building. We loved walking through all the restaurants and shops around.
MARIA
08/19/2019
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5.0
Great hotel very well located. The rooms are very nice decorated and clean. Very friendly staff.
BusinessTravell
08/19/2019
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4.0
I have stayed at Apricot a few time and found it pleasant and a good location, hotel of choice when I visit Hanoi
Yutaka
08/19/2019
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5.0 "Nice hospitality and nice location "
Very nice
Receptionist was very nice and kind when I asked Vietnamese food around hotels she gave me several choice that we could choose by price range
And nice location near downtown and lake that we could enjoy running in the morning.
08/16/2019
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5.0
Yves
08/16/2019
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5.0 "Super"
Yves
08/15/2019
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5.0 "Excelente "
08/15/2019
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4.0
スタッフの気遣いは素晴らしい。
ただナショナルホテルと比べたら施設が全体的に狭い。場所は便利。
Seong ju
08/12/2019
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5.0
위치와 시설 모두만족했습니다.
미리주고받은 메일도 매우 원만히 소통되었고
짐보관, 수영장, 샤워이용 등 서비스는 불가능이 없었어요
너무 오케이해주셔서 감사감사!
Good location and beautiful foyer with lots of history, Great service and super helpful staff,
Only marked down because the rooms are small and views not so good unless you upgrade. Also expensive at £200 per room with no breakfast.
08/07/2019
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5.0
Excellent location, beautiful and well kept hotel. Very complete breakfast. I’d definitely stay there again!
Devina
08/07/2019
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5.0
Amazing hotel in the old town, very nice room and facilities. The service was perfect