I had just 1 night at Imperial Hotel&Spa but was very enjoyable. The hotel is newly renovated and the staff is very friendly and welcoming. I was their VIP guest and treated with higher floor room and 1h complementary massage which I find it very thoughtful.
Wide choice breakfast is served on the top floor with a nice view of Hanoi.
The hotel is a bit hidden in a smaller Street which is very good to be in a quiet area but still in the heart or the hustling and bustling Hanoi's Old Quarter.
I am totally recommending this hotel no matter if it's for short stay or longer stay as there are all amenities needed. I believe i Will get back here on my next trip to Hanoi as I felt very comfortable.
The hotel staff was AMAZING, very professional and caring. The hotel room itself was quite small. I booked a "suite" and it was a normal 2bed room. no closet to hang your clothes and the amenities in the bathroom were not the greatest. TAKE YOUR OWN HAIR PRODUCTS. No view, but the staff and the free breakfast made up for the minor details .
10/12/2019
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5.0
Nette, höfliche, zuvorkommende und immer freundliche Mitarbeiter. Schöne Zimmer mit allem ausgestattet. Badewanne war entspannend. Ein Duschvorhang wäre nicht schlecht, wenn man nur mal kurz duschen will. Check-in / Check-out völlig problemlos. Die vermittelte Tour zur Halong Bay war prima. Dankeschön für den schönen Aufenthalt.
10/11/2019
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5.0
Tho Staff were fantastic couldn’t do enough for us. Got an early checkin free full body massage and stored our bags for 2 days for free.
10/10/2019
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1.0
The lobby was broken and the atmosphere was really not good! I was sick after we stayed there.
10/09/2019
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5.0
The staff is very helpful and extremely service oriented. Go ahead and book. It's worth it...
10/09/2019
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4.0
There was a very crowded area and easy to meet foreigners. Additionally easy to use restaurants and various service shops.
Stephane
10/02/2019
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5.0 "I recommend"
Super nice staff. I enjoyed the room and the free massage
10/02/2019
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5.0
Oscar
10/01/2019
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5.0
The staff are so great and the location is very good . I love to go back this Hotel all time.
09/30/2019
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5.0
Ich habe mich von Anfang bis Ende dort sehr wohl gefühlt. Die Lage des Hotels ist top! Das Personal ist sehr sehr sehr freundlich.
09/28/2019
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5.0
Thi Anh Thu
09/27/2019
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4.0
I got VIP coupon by my account but the hotel said that they haven’t been informed about that...
09/27/2019
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5.0 "5 star quality & service"
Probably the best hotel I’ve stayed in Vietnam. Great A/C (Daikin), high quality mattress, TOTO faucet, great location, high ceiling, light control, comfortable lobby, fresh and great food preparation for breakfast, on top of all, the best service and smile that makes you day start with a good mood! Oh yeah they have fluent English comparing to other hotels I’ve stayed. Feels like a 5 star hotel!
09/01/2019
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5.0
staffs very polite and helpful. the reception counter staffs are able to clear our doubts and changed to new room as the air con in our booked room was faulty. recommended for a stay if you are looking for an inexpensive stayover in old quarter area at Hanoi.
Elena
4.0 "Great experience"