Cannot rate this boutique hotel enough! Great breakfast, stunning room, staff so friendly and helpful. Perfect location. Great airport service (small charge). A total pleasure to stay there as such great value for money
01/30/2020
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5.0
01/29/2020
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5.0 "One of top hotel in old quarter!"
A small boutique hotel, yet all of the staffs were surprisingly kind, room was clean and breakfast was really nice. Very good location in old quarter.
YU-SYUAN
01/29/2020
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5.0 "良好的服務品質"
櫃台服務人員親切友善
很適合家庭旅遊
YOUNGDUCK
01/28/2020
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5.0 "하노이 꼬안끼엠호수 바로 100m앞ᆢ모두 최고"
하노이 호수 바로앞이고 중심거리가 100m앞에 있고 ᆢ주변 먹거리ㆍ볼거리 ㆍ모두 최고ㆍ 낮에 모든 관광지 걸어서 다 닐수 있고 야간에 맥주하기 좋고 주변에 좋은까페 많고 ㆍㆍ특히 주변 호텔보다 시설 좋고 모든 직원들 친절이 최고ᆢ 불편한 점이 있는지 수시로 채크하고 바로 처리하고자 하는점 매우 훌륭함. 아침 식사 메뉴 매일 조금씩 바뀌고 깨끗함. 다음에 또 이용하고 싶은 호텔ᆢ
I have never had such friendly service from any hotel. Every single person was kind and helpful and eager to help. I felt very appreciated and well cared for, and I will stay there again!
Shail
01/24/2020
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5.0 "Great stay"
Great hotel and great hospitality
CINDY
01/23/2020
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5.0 "Will come back"
Great hotel. Friendly staffs. Pay attention to every details
Francois
01/20/2020
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5.0
Nouvel hotel a decouvrir! Service impeccable! Personnel incroyable. Au devant de tous nos besoins. Nous avons été surclassé sans même le demander. Meilleur hôtel que nous avons fait à hanoi. Excellent dejeuner. Tout était partait.
CHUN-CHI
01/16/2020
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5.0 "服務優異，地點便利"
從入住到退房，服務都非常的週到、迎賓的點心到退房大廳經理送到外面真的非常的貼心
nagarajan
01/16/2020
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5.0 "value for the money and great services"
value for money, best hotel in that category in the old quarter ,Hanoi.
How i am telling ..because i wanted to book for another night ... but i was too late too book and unfortunately all rooms got sold out for that day.. so we had gone to search many such hotels in that category. none of them are good as like this for the price ranges.. so we realized this is the best hotel.
so strongly recommend for All others
Amazing reception personell, they were all extremely helpful and friendly. Very central, in the middle of the old quarter. Ok food. Some rooms have unstable wifi. Spa is not the best.
01/14/2020
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5.0
Location was excellent, staff were wonderful, friendly, and helpful.
01/13/2020
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5.0
스테파노
01/13/2020
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4.0
직원들의 친절 및 전반적으로 양호해서 좋앗어요'
조금 불편한점이 온수가 가끔 잘안나와서 불편.아마 많이 쓰는 시간이라그런듯. 위치나 직원들의 친절.아침식사 다 좋앗어요.
D.Schneider
01/13/2020
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5.0
The service was excellent. They always knew what was good to do in town and they arranged out domestic flights for us and were in general very thoughtful. When we need to take a a flight late at night, they arranged a pack away lunch for us and stayed there for us. The food in the restaurant was also very good, especially the phó. My only complaint is that the service is sometimes too good, and can be a little pushy.
Everything was up to standard in this hotel. Room was very comfortable and service was outstanding. Staff are always willing to help and always greet you with a smile.
Great location in a boutique street 2 mins walk from lake and centre of Old Quarter.
01/11/2020
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1.0
Aussie
01/09/2020
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5.0
Newly renovated, clean and in a good location; 2min walk from the lake and Old Quarter...
Sarah
01/09/2020
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5.0 "Amazing"
This place was so nice. I definitely would stay here if I am ever in Hanoi again. The staff is so hospitable. I had a beautiful room with a balcony looking over the street and a nice bathroom and comfy robe and slippers and the bed was so comfortable. I also had two massages while there and they were both great. I highly recommend this spot. It's also right in the middle of everything. Really close to the lake as well.
Good staff. Super clean and nicely designed rooms. Breakfast also quite good. My only issue is soundproofing- these kinds of hotels are not that quiet I guess because of the construction and wooden floors in rooms. That said though, carpets in communal areas outside rooms helps a lot, as does the fact the hotel is on a relatively quiet street in the old quarter.
This hotel was amazing! The staff were incredibly friendly and couldn’t do enough for you. They even gave us a gift at check out. The room was spacious and the beds were very comfortable. The breakfast was also yummy. The location of the hotel was excellent to go to the night markets. I can’t fault this property. I highly recommend this property and will definitely be returning!
Gunjan Kumar
01/06/2020
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5.0
Very comfortable. Service excellent
YOKE CHING
01/01/2020
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5.0 "Beautiful Hanoi"
We had a fantastic time staying at Imperial Hotel Hanoi! Being a frequent traveller, the staff here are the best we have ever met, being very attentive, cheerful & prompt in their responses. The General Manager/bell boy ensured that we went into the right tour bus/taxi for our excursions. The hotel staff even celebrated my husband’s birthday with cake to start off his day.
Location of hotel in the bustling Hanoi Old Quarters is perfect. It is near to sightseeing places, good restaurants & yet secluded enough for a goodnight sleep. Beautifully renovated hotel gives another thumbs up. I highly recommend this hotel to all travellers.
The property is in a very good position to explore the area .
John
12/31/2019
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5.0 "Old Town Hanoi "
The staff was incredible and the location was perfect. The roof top breakfast/ bar was convenient
12/29/2019
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5.0
12/28/2019
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5.0
Heesu
12/28/2019
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4.0 "좋은 위치와 서비스"
올드타운에 위치해 이동이나 편의시설이 가까운 최고의 위치에 있습니다 직원들도 모두 친절하고 따뜻했으며 하롱베이에 다녀오는 이틀간 무거운 짐보관도 가능했습니다 5성급 최고의 호텔은 아니지만 하노이를 즐기기에 좋은 숙박시설이라고 생각합니다
Josh
12/28/2019
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5.0 "world class service"
The most helpful and kind staff I have ever encountered. We will 100% stay here again when we visit Hanoi
12/28/2019
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5.0
The hotel was absolutely excellent and I greatly enjoyed my stay there. Everything - from the service to the food to the room - was flawless. In particular, I was impressed by the service rendered by the staff to us, especially when it comes to managing tours and transportation. We were planning to take a Grab to the airport upon returning; they instead gave us a hotel vehicle with a cheaper price. I strongly recommend Hanoi visitors to stay here, if only to make your trip that much easier and better.
Everything is great but the staff is wonderfully friendly and helpful. I cannot day enough good things about our stay at the Imperial.
WEI-JHIH
12/26/2019
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5.0
k
12/26/2019
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3.0
전체적으로 다른 서비스가 엉망이며 럭셔리라는 이름은 때버려야 할 서비스입니다. 뜨거운 물은 욕조를 체우기도 전에 차가워집니다. 침대시트는 5박중 1번 교체해줬네요. 조식의 쌀국수는 국물이 정말 맛났습니다. 하롱베이 투어나 공항 픽업 서비스는 정말 낙후되어 있네요.
12/26/2019
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5.0
Really great staff and service. Breakfast was just fine, though I'd still eat on the street while in Hanoi. Room was quite comfortable and clean. Location is quite central. Only stayed one night but would recommend it to others.
12/23/2019
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5.0 "Excellent "
Excellent service close to old town.
JAEWON
12/23/2019
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5.0
12/21/2019
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5.0
Marcus
12/20/2019
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5.0 "Excellent service and good location"
We were delighted by the exceptional service provided by the hotel staff Mr Ian Duong (General Manager), Mr Tuan Trinh (Customer Service Manager), Ms Tracy Do and others whom we did not manage to get their names.
When we arrived, we were served the hotel's cinnamon tea, and Mr Duong gave us a good introduction of the surrounding area and recommended places we could visit. We later learnt more about the Halong Bay cruises from Mr Trinh and he helped us to book our one-day cruise.
Throughout our stay, the hotel staff were very friendly and helpful. They also helped us to purchase our tickets for the Thang Long Water Puppet Show in advance so that we could just take a five-minute walk to the theatre without worrying about the tickets.
The hotel is in a very convenient location in Hanoi, and it is in a quieter street. Though the street gets closed off during the weekends, it is not an issue as it is just a short walk away if you want to take a cab. When we checked out on a Sat, the hotel staff helped to move our luggage to our arranged transport to the airport.
We are impressed by the service provided by the hotel and will definitely choose to stay here again if we were to come back to Hanoi in the future.
The best ever check in experience we ever had. Over a cup of welcome drink the front desk officer Hana Nguyen explained to us about our stay in the hotel and also provided very valuable tips about dos and donts in HaNoi and she personally escorted us to the room. Great hospitality!
Room was goos. Matteess was comfortable.
Breakfast was on the root top restaurant. Great personalised service by Tuan Trinh.
Will highly recommend this hotel
Ken
12/19/2019
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5.0 "Nära till allt och super trevliga personal"
Övernattade här med frugan och lill tjejen på 8 månader. Vårt rum är familjerum som var ren och fresh. Hotellet ligger mitt i smeten nära till sjön Ho Hoan Kiem och Cho Dong Xuan market som man kan ta promenad. Hotellets personal var mycket hjälpsamma och super trevliga. Vi rekommendera detta hotell.
We had a great time staying in Imperial hotel and spa. The location is brilliant, only 3 mins away from Huan Kiem lake and in the old quarter. The staffs are very friendly and helpful. They definitely go extra miles to serve their guests. We have changed the hotels in between and the doorman even took our luggage to the new hotel. The room is big, modern and very clean. I would say Imperial hotel is definitely one of the best hotels I have stayed. I recommend this hotel to everybody.
