First, the lobby photo is not of the current hotel. It is not superb as the average rating seems to say. It is realistically somewhere between good and very good. The concierge service is, however, superb. They always met or exceeded expectations. Annie, in particular, is to be commended. Location is good, near the old quarter with easy access to restaurants and so on.
11/17/2019
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4.0
スタッフが親切で笑顔が素敵でした。
Jonathan
11/17/2019
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2.0 "At least some noisy rooms"
Feedback was that the Hotel standard was definaely not exceptional, and the music from the next door night club kept several of our guests awake until 3AM
Booked a room with two doubles. First night we were given a room with a queen because that’s all they had. That room was not in great shape. The next day they moved us to a room with 2 doubles and the condition was far nicer! Good service other than that.
The staff is very helpful, the rooms are clean but the door locks need to be changed.
Also the bolt is broken at room 208.
11/07/2019
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3.0
The staff were wonderful and helpful, breakfast was ok.
P
11/05/2019
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1.0
Terrible stay! The condition of the room was disgusting, bugs in the room, broken bathroom door, and a foul smell every time you walk near the elevator area. Didn't really feel safe at this hotel. The receptionist were of very little help.
11/04/2019
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5.0
Henriette
11/03/2019
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2.0 "Skuffende"
Hotellet levede ikke op til vores forventninger, billederne stemte ikke overens med virkeligheden. Hotellet var virkelig slidt og beskidt. Prisen er billig, og man kan måske ikke forvente et top lækkert 3 stjernet hotel, men det kunne i det mindre være afbilledet bedre så man kan se hotellets stand når man booker det.
Beliggenheden var virkelig dårlig, der var musik støj til kl 4 om natten. Vi valgte derfor at tjekke ud efter to nætter selvom vi havde booket fire.
The hotel is a bit dated but fine. It’s in a good area. The room was massive -2 rooms barely any furniture in the living room
. The problem with the hotel was noise - the hotel must be near a club because the room almost vibrated with base and The sound of the base was really really annoying. It’s hard to sleep when it feels like you are in a club.
10/27/2019
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3.0
We found pictures to be deceiving. Property was older, with rooms having holes in the wall and renovations not completed well. The shower head looked like it was going to fall any moment. Not the cleanest hotel either.
10/23/2019
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5.0
It was great. Breakfast great too . Room was good, staff very helpful
Georgia
10/23/2019
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4.0 "Good location "
Great location - staff gave me a cake as it was my birthday which was nice. Hotel isnt super fancy but good value for what it is. We paid a bit more for a hotel with a balcony, we didn’t have any issue with noise
10/22/2019
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5.0 "Great hotel great staff"
Great hotel the staffs were friendly..help me a lot on my way around Vietnam..the room was clean, spacious and comfortable..breakfast was good too..last day in Vietnam i arrived by train at 5am..they were so kind and offered me a room to rest and shower before my flight..seriously need that because did not get any sleep in the train.
10/22/2019
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5.0 "Best Hotel Ever"
Friendly staff, good food and best service! This is the best hotel for first timers in Vietnam. They would help you if you wanna join a cruise in Ha Long Bay. Make sure join Oasis Tour! The tour guide is the best-est!
The staffs are moderately helpful and nice. There must be a pub or a night club very nearby, i could hear it throughout the night, but i was so tired that i fell asleep anyway, not sure if itd be a problem for anyone else
Mickey
10/18/2019
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4.0
The staffs were really friendly and helpful, but my bathroom door could not be locked.
10/17/2019
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4.0
たまにお湯が出なかったりする。
ドライヤーを借りないといけない。
Kane
10/17/2019
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4.0 "Decent option in the Old Quarter"
The staff were good and helpful. Very good location. I had problems with the wifi, but hopefully that was quickly fixed.
10/16/2019
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3.0
Staff brilliant. Breakfast ok. Location great. Room dark and dismal no windows at all.
10/14/2019
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3.0
직원분들이 정말 친절하고 방이 깔끔하니 청소도 잘 해주십니다. 근데 호텔 외부의 클럽에서 밤마다 너무너무 시끄러웠어요. 한 밤 열시~2시정도까지 머리가 울릴 정도로 둥둥 소리가 나요. 조식은 나쁘지 않아요 쏘쏘.
싼 맛에 가는 느낌이에요 서비스 안 좋았더라면 내내 화났을 것 같은데 그래도 직원들이 친절해서 상쇄되는 느낌이에요.
10/13/2019
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3.0 "Room with no windows"
Location is good.
There are 2 options for the rooms - facing the noisy venue or a room with no windows.
The hotel is outdated. The breakfast pretty good for the 3 star hotel.
10/10/2019
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2.0
Despite the efforts of some friendly and efficient staff, staying at this hotel is a bit of a challenge. Some rooms are poky, need basic maintenance and are short on linen and toiletries.
10/08/2019
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3.0 "가성비는 좋음, 가성비만 좋음."
평점이 높은데... 사실 높은 수준의 호텔은 절대 아닙니다. 여기는 영어를 잘하는 직원들이 있고, 저렴한 가격에 조식도 나오는, 가성비가 좋은 호텔입니다.
저는 방을 두번 옮겼습니다. 처음에는 깨끗하고 좋은 방에 갔지만, 클럽 사운드가 너무 커서 온 방이 울려 잠을 잘 수 없었습니다. 다음날 직원이 옮겨준 방은 창문이 없고 방 곳곳에 먼지와 누런 때가 있는 모텔같은 방이었습니다. 재차 컴플레인해서 옮긴 방은 환풍구에서 노이즈가 너무 심하더군요. 어찌어찌 복도에 있는 전원버튼으로 환풍기를 끄고 잤습니다. 분명히 가성비가 좋습니다만, 좋은 호텔은 아닙니다.
RS
10/07/2019
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4.0
Location is good. But noise till late night due to surrounding activities.
10/07/2019
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3.0
一般般，不過週邊算熱鬧
Alexander
10/06/2019
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5.0
Soan
10/03/2019
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5.0
10/01/2019
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2.0
The staff were kind, but the cleanliness of the hotel and the basic condition of the room were messy, and the noise of the building next door was so loud that it was hard to sleep at night
Staffs are not trained properly. They don’t know about customer service at all. Air conditioner was not working, towel hanger was broken. Staffs don’t speak English. A front desk clerk with glasses was extremely rude. Even, she refused to give her name. I am not sure whether the owner of the hotel knows how the staffs are working , but please be informed that they don’t work properly
09/30/2019
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3.0
청결상태가 안좋음, 소음이 너무심함(밤에는 음악소리,새벽에 기차소리)
그러나 직원들이 매우 친절함
제광
09/29/2019
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1.0
전반적으로 다 별론입니다. 가격을 생각하면 수긍할 만할 수도 있을거에요.
하지만 결정적으로 찬물에서 살아 있는 물벌레가 나왔어요. 이 얘기는 결론적으로 호텔의 물탱크 청소를 안한다는거고 그정도로 물이 더럽다는 얘기입니다.
샤워 후 돌아다니는데 얼굴이 무지 하게 간지러운 겁니다. 결국 돌아가서 세수 했는데 이때 물에서 살아 있는 물벌레가 나온겁니다.
거머리 새끼처럼 보였는는데 실처럼 가늘고 길이는 10mm정도 였죠.
혹시 여기를 생각하시는분이 계시다면 정말 뜯어말리고 싶습니다.
개인적으로 베트남에서는 못해도 4성급 호텔에서 머물 예정입니다.
M
09/28/2019
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4.0
The place was clean and spacious. Location was excellent. staff was very good. I just didn’t like that there was a moldy smell is some areas. If they can improve on this then the rating would be 5 stars.
young
09/27/2019
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3.0
저렴함
좋은 위치
친절함
비행기 시간때문에 조식을 못먹고 왔음
가격대비 무난함 시설은 노후
호텔마사지는 비쌈
클럽근처라 조금 시끄러움
젊은 사람들이 친구들과 저렴한곳을 찾을때 무난함
가족끼리는 조금 어려울듯
09/27/2019
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2.0
I have stayed in nicer places for the same cost and with better facilities and services. My room had no windows so was dark and dingy and was right next a night club which was loud throughout the night and made sleeping difficult. The bathroom sink and pipes had a smell to them. The PowerPoints were precariously placed into the walls and did not work in the bathrooms. Food at breakfast was standard and often cold. One elevator served all the floors and was extremely slow. Staff were not particularly friendly. The glass underneath my basin shattered due to again precarious and unsafe installation and when I called for help to clean it up safely, no one came for 40 mins until I went down physically and asked for assistance. I also asked for assistance in booking a day trip out to Ninh Binh and was just shown a bunch of pamphlets- they lady didn’t really sell me on anything or provide real recommendations. It was walking distance to everything which was the only good thing. Will not be staying here again and would not recommend it to anyone.
