Great friendly and helpful staff. We arrived amidst the second wave of Covid-19 panic in Vietnam (where new cases were mainly foreigners), but we experienced no prejudice and we have to commend the team for this. Room was small but normal for Hanoi standards, and bed was comfortable. Breakfast selection was good too, and you're able to order freshly cooked complimentary items off the menu. (Tip: go for the spring rolls!)
Keep in mind the property is down a tight alleyway, so cars are only able to park on the main road. You can request for a porter to help with heavy luggage.
5.0 "Took amazing care of us - beautiful new hotel."
Even while travelling at a time when the world is topsy-turvy, the GM and his staff were welcoming, concerned about our happiness and health and did everything possible to be reassuring and responsible for the guests under their care.
The hotel is new, beautiful, stylish and clean. Rooms are lovely. Breakfast was plentiful with good coffee and a great variety of tasty items. Location perfect for the sites - very walkable.
guy
03/06/2020
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5.0 "Little gem of a hotel! A bit Hard to find"
Hotel Hanoi:
The hotel itself is a little bit hard to find as it is down a small alley way however if you follow google maps there Is a sign post at the end of the alleyway. The location in Hanoi is really good and everything is within walking distance.
The hotel has recently been refurbished and it does look good however there are a few bits that still need finishing off but don’t let that put you off it’s a great little find really reasonably priced.
The staff are very welcoming and on our arrival we were greeted with a cup of tea whilst we did the check in process. The staff asked if we need any help with any trips or tours and we were then shown to our room.
As mentioned above there were a couple of teething issues with the new refurbishment in our room including a shower door that leaked slightly and a very noisy bathroom door but on raising this with staff they were very apologetic and we were swiftly moved rooms.
The rooms aren’t huge but a nice design and you can see it’s been recently refurbished.
The hotel has a sun deck on the 7th floor which is high enough that you can see a fair bit but the view isn’t anything to write home about.
Breakfast was included in our stay and there was a mixture of Buffett and ordering off the menu - there was a great mix of Thai and western cuisine to fit everyones needs.
We went on a Halong bay cruise whilst staying in Hanoi and the staff kindly looked after our big suitcases and did some of our washing whilst we were aw
Cute little alley way hotel in Hanoi, walkable to all major attractions but far enough to get a quiet night of sleep. Delicious breakfast. Staff were extremely accommodating when we had to change our plans last minute.
Cherng
02/29/2020
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5.0
Friendly staff, clean and comfortable, good location, highly recommended hotel!
VINCENT
02/28/2020
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3.0 "Ne merite pas cette note"
Hôtel bien situé mais compliqué d'accès. Il se trouve au fond d'une petite ruelle et n'est pas visible de la rue. Le personnel est gentil, le petit déjeuner pas assez fourni et les travaux dans l'immeuble ont rendu notre séjour moins agréable
02/08/2020
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5.0
Zeer vriendelijk personeel en zeer behulpzaam. Een aanrader.
02/05/2020
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5.0
浴室很乾淨，早餐種類樣式多，服務非常親切，是一間住起來感覺非常好的飯店 。
02/04/2020
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5.0
Great hotel. Really friendly and helpful stuff there ! Nice breakfast! Different type of food every morning ! Clean and feel like home ! But when people passing by have noisy
Raymond
02/03/2020
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5.0 "100% care the need of customer "
Hotel was newly renovated in Old Quarter. Great location to reach many attractions on foot. Staffs were very friendly and helped us to solve our problem. Accompanied us to 4 pharmacy buying face mask during our stay.
02/02/2020
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5.0
The front desk Manager Miss Lyn do a excellent job, she solve all my problems, she introduce me to the nice restaurant and the nice local places, definitely I add a lots of points on this Hotel because of her.
JOON
02/02/2020
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4.0
위치, 서비스 만족.
사진이미지와 다르나 침대는 만족. 욕실은 좁음.
매우 친절.
하노이 주변호텔들 감안하면 가성비있는 신규호텔.
Norm
02/02/2020
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4.0 "Good hotel with good dedicated service at good $$"
Good experience overall. Good breakfast included, the room was very comfortable and sized according to the price paid. The management should address the flying bugs/flies in the hotel, specially in breakfast area as that could spread disease on to the food eaten.
Second area of improvement was time it took to get our room. Surely they know we are staying there as it was a prepaid room and they could have the room prepared prior to our arrival, which was later in the afternoon. Instead we waited for almost 20 minutes to get our room. They did take care of us with coffee while we waited.
Overall this was a nice place and I would book a room again here in the future.
The hotel is down an alley that looks like your about to check into a brothel. Waited almost 40 minutes to check in after being told the room would be cleaned in 5. Roof terrace wasn't finished. A few teething issues (service, maintenance and description pics) as it's a new hotel. Staff is not very experienced, but super polite. Hopefully everything will be sorted soon and ratings will get better.
Michael
01/24/2020
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1.0
PO KENG
01/23/2020
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5.0 "Value for money "
Quiet as it is away from the streets. Internal windows is an optical touch.
Action
01/21/2020
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3.0
The staff was very helpful when asked for anything
However, the room had nats. Like a good handful everyday.
Breakfast was great, for me that is.
Other, would complain due to the selections offered.
The hotel was not far from the bars and restuarants.
Many of the sites we within walk distance.
Sara
01/20/2020
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4.0 "the bad and good "
I was at first disappointment at the interior of the reception and restaurant as I arrived at night and didn't look as charming as in the photos. You can easily hear people talking in the room next to yours. However, The room condition is not bad and the staff where extremely friendly and helpful. The organized for me few excellent tours .
Location is great and value for money is good.
01/20/2020
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2.0
This place was deceiving. This “hotel resort and spa” was located down an alley. I booked a room with a king size bed. What I got was a room with no windows and two twin beds pushed together. Lots of gnats flying around the hotel. The breakfast buffets were horrible. Most of the time it was hotdogs and rice. The massage I got from the spa was over priced and not good. I’ve had better massages from hookers in massage parlors. Oh and when you check out they tell you that they charge you for the “shuttle service” to and from the airport. Horrible place.
Le personnel était très aimable et serviable. Endroit très propre. Déjeuner très bon. Emplacement près de l’action mais assez reculé de la rue pour ignorer le bruit du traffic, donc parfait.
01/12/2020
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5.0
01/10/2020
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5.0
Dayoung
01/09/2020
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5.0 "너무 좋아요"
너무 좋았어요~
직원분들 너무 친절하시고 여행을 많이 다닌건 아닌데 호텔직원분들 너무 좋네요!
조식도 맛있고 12월 31일 디너파티 너무 좋았어요
다음에 하노이 여행가게 되면 다시 예약할거예요! 너무 좋아요
01/08/2020
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5.0
We really enjoyed our stay at this hotel. The staff was helpful and pleasant. They were informative and helpful with booking a day trip to Halong Bay. The hotel breakfast was a bit disappointing only because there are so many coffee houses in the area that open early with great food and wonderful coffee. We skipped the hotel breakfast after day 1 and headed out into the city.
All in all.. we would book at this hotel again if we ever head back to Hanoi.
Das Hotel hat ein sehr gutes Preis Leistungs Verhältnis.
Das Personal ist sehr zuvorkommend, überaus freundlich, nett und hilfsbereit. Das Zimmer ist zwar nicht sehr groß aber dafür modern ausgestattet mit einem echt großen Bett und es war auch kein Problem eine zweite Decke zu bekommen. Durch die etwas versteckte Lage bekommt man nichts von Der Straße mit. Es hat zwei kleine Dachterassen, auf denen man an die Luft kan.
Die Lage des Hotels ist ausgezeichnet. Es liegt nur ein paar Minuten zu Fuß vom Hoan Kiem See entfernt und wir waren über Neujahr dort und haben auf einer rooftop bar in der Nähe gefeiert die, wie bestimmt 4,5 andere rooftop bars nur wenige Gehminuten entfernt waren.
Auch den spa haben wir ausprobiert, eine „Body relaxing massage with oil“ für ca 20€ für 90min. Auch diese war sehr zufriedenstellend und die Angestellten zuvorkommend und nett.
Frühstück war inklusive, als Europäer speziell als Deutscher vermisst man in Asian in jedem Hotel gutes Brot, aber das Frühstück war trotzdem gut und es gab frisches Obst, diverse Ei Speisen, Toast, bacon, Käse, Wurst, Gemüse, und noch Eine Reihe asiatische Dinge oder spaghetti carbonara.
Das Hotel hatte erst einen Monat offen als wir es besuchten und das Personal hat sich über kleine Hinweise gefreut. Trotz allem war es insgesamt ein super Hotel und wir haben uns sehr wohl und gut betreut gefühlt, können es nur empfehlen und kommen gerne wieder.
The inexperience shows given that this is a new hotel
01/04/2020
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5.0
공항에서 그랩타고 도착해서 이런 곳에 숙소가 있다고!? 하고 놀랐는데 들어가서 보니 나름 건물도 새건물이고 폭풍 검색한 결과와 비슷하긴 했어요. 참고로 조식 장소보고 실망했다가 맛보고 완전 대만족 했습니다!!!! 호안끼엠에서 조금 멀어 아쉽지만 재방문의사 백프로!
Christal
01/04/2020
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2.0 "Very disappointing"
We were very excited about our stay in this hotel because the pictures looked beautiful but once we arrived the actual hotel wasn’t quite like the pictures showed.
The entrance is in the back of a small dark alley which meant that the balcony of our ‘Junior Suite’ looked directly into the apartments of the people living opposite giving no privacy at all so we had to keep our drapes closed the entire time.
The rooms were noisy due to the very thin walls and the overall finish left a lot to be desired. The breakfast was mediocre, not a lot of choice for those who do not want an Asian breakfast.
The hotel itself was clean and within a 10-minutes walk of the major attractions but it definitely didn’t live up to the 4 stars it claims to be. And when we told the staff about our experience and how we believed the pictures (that are actually drawings) didn’t accurately represent the hotel we were asked not to put a review online!
For us it was a quite disappointing stay and were glad to move on
Hotel initially hard to find as not on main street but down an alleyway...went past it a couple of times before finding it! Gem tucked away though. Very warm welcome from front desk staff who throughout our stay went out of their way to make us feel very welcome. Check in very thorough
01/02/2020
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5.0
Phuong
12/31/2019
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5.0
Like some reviews stated, the hotel is situated inside an alley. However this is advantageous as you cannot hear the commotion from the main street at all. The hotel is very sound proof from the city noises. The staff go above and beyond to help you and make your stay enjoyable. They speak very good english for those who do not speak Vietnamese. The breakfast might seem smaller than some other hotels out there. But the food is incredibly good. They also change it up everyday we were there. The room was very clean and main areas as well. Thank you guys for everything. - Phuong An & JC
Good location.
The only issue was that there was a missundertanding when the tour guide come and picked up us as in the lobby they said we werenot there.
12/31/2019
0 likes this
5.0
SC
12/29/2019
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5.0 "Excellent Service"
Excellent location and service by the staff especially Lea and Hyuhn at the reception who were very customer focused, proactive and thoughtful. They knew what we need without the need for further elaboration and personally made sure the promises were delivered satisfactorily.
12/29/2019
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5.0
12/28/2019
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5.0
Arriving at the Hanoi Paradise hotel & Spa after a long flight
Siu Tsun
12/27/2019
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5.0 "Great service at brand new hotel"
Although it is only for 1 night it was a very pleasant stay. We arrived very early (like 7am early) and Lyn of the reception personally added our WhatsApp and informed us that the room is ready for early check-in at around 11am. Room is new and clean and friendly staff with a hefty breakfast with freshly squeezed juice and order-to-make omelet, spring roll, noodle, and pancake.
BoBo
12/26/2019
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4.0
It is an new hotel, a walking distance to the old town a night market. we stayed 4 nights there. The staffs are Very nice and helpful, we had a good time during our stay.
Yeeun
12/24/2019
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5.0 "Wonderful experience!"
너무 너무 very wonderful kind! 친절합니다! 너무 친절해요! 위치도 좋아요! 여행다닐때 전 좀 힘들긴했지만 다 걸어서 다녔어요! (롯데마트, 기찻길 제외) 그리고 시설도 완전 새거라서 좋아요! 깨끗하구요! 꾼뒝 쑤껀이 완벽하게 끌린하지가 모태떠용 췸뒈 쒸뜨도 그래쪄요 군뒈 완벽꽈쥐만 아닐 뿐 나모쥐는 다 좋았어요^^
David
12/23/2019
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4.0
hotel's staffs were friendly and helpful. Hotel is located in a small alley ,within minutes of walking distance to Hoan Kiem Lake. Room is clean but small.bath room is so small that we had difficulties opening the door. Breakfast is good.
Pathma Priya
12/23/2019
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5.0
12/23/2019
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5.0 "Walking distance to Old Quarter"
Hotel opened in 2018. so condition still good. Walking distance to the Old Quarter area. Not in the noisy Old Quarter area.
12/21/2019
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5.0
Linda
12/20/2019
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5.0 "Amazing staff will go above and beyond"
Even though the hotel entrance was in a small alley, the inside of the hotel was very modern and clean. The staff is very knowledgeable and will give recommendations, book reservations, and give directions to all the best attractions in Hanoi. They even arranged a private car to the airport for us after we checked out.
ruth
12/19/2019
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5.0
A front staffer helped us tremendously ,as he slept in front of the hotel during our departure on the 15/12/2019 around 3.30 am and 5.30 am. He said it is hos job, but he did it any way with so much grace and respect. I made a mistake on our departure time from the airport. He solved the problem for me. Thank you young man.
12/18/2019
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5.0
The peppery is new so all is clean and in good shape. I was a little surprised that the entrance to the hotel is from an alley off the main street but it turns out to be a plus because it is less busy. The front desk manager, Ly made this excellent point. The service from all the staff was excellent and Ly, another Ly and Tony were especially helpful.
12/17/2019
0 likes this
5.0
Antony Edward
12/16/2019
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3.0 "Not the best place for a good nights sleep! "
