great hotel and staff are excellent, made to feel welcome and special from the off
christopher
05/26/2020
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5.0 "I will be back"
The hotel was in the old quarter very close to the lake and an easy walk to many places, the staff were very attentive and the sky bar a lovely place to relax at night. I will be back soon
CHAOLIN
03/06/2020
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5.0
A great experience; staff is friendly and helpful. A great place to stay there.
The STAFF was excellent, the room was spacious and clean. I was given an upgrade. Travel agent services was available and it was excellent for my needs while in Hanoi. Scarlet was an excellent host. I will never forget her professionalism and class. She always inquired how my family was doing and accommodated our every need. The other staff was professional and excellent as well. My best hotel experience was here. The location of the hotel was in the middle of Old Town,with many things to do. Food was excellent. The Sky Bar prices was a little steep.
5.0 "Luxury boutique hotel in the heart of old quarters"
Very convenient location close to the walking area of old quarters. Hotel is modern, clean, and comfortable. The Red Bean restaurant is great, loved the Rice paper rolls and prawns in coconut. Service was excellent, we had an early flight and they prepared packed breakfast for us to take. Highly recommended.
01/24/2020
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5.0
Super Service and a very helpful and friendly staff.
Michael
01/08/2020
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5.0 "Hidden gem, look no further."
This is a hidden gem. Love this hotel. The staff is so friendly, the rooms are luxurious and comfortable, right in the center of the old gate city, and the breakfast is delicious. What else could you ask for, especially for the very reasonable rate. I used to stay at the big hotels like Intercontinental or Sofitel, but this place has spoiled me.
HeatherK
01/08/2020
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5.0
The staff was amazing especially TIEN "SCARLETT" NGUYEN each day of our stay she checked on us. She set up massages for us and when we had to check out early before breakfast service and she had a meal prepared for us to take to the airport. I loved how we were greeted and how she reviewed a map of the area with us and gave us suggestions on what we could do with our time in Hanoi. LOVED LOVED this hotel
This place was a little piece of a heaven in the busy Old Quarter.
The breakfast pho during the morning buffet which comes with each room was literally the best we had all trip (we tried 3 different top rated pho places)
The staff was also extremely understanding and helpful. Loved every moment of staying here.
ifat
12/22/2019
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5.0 "Excellent!"
Amazing staff, super nice and very helpful! Special thanks to Wendy! Great hotel with great breakfast and very good location. excellent room - very spacious and comfortable. We had a wonderful time, highly recommended! :)
12/12/2019
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5.0
great service with very warm staff. excellent location
12/08/2019
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5.0
The service and hospitality was amazing! Beautiful hotel with beautiful views from the balcony. Breakfast buffet was amazing. Highly recommend!
Charles
12/03/2019
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5.0
Love this hotel, can’t imagine staying anywhere else. The hotel staff, including the Redbean resturant, were simply amazing. The hotel was clean and well maintained.
Jeffrey
11/30/2019
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4.0
I thought this was a very nice place for this part of Hong Kong. Others unfairly compare it to W hotels and claim that it misses the mark, but I found it a good value.
Deca
11/17/2019
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5.0
Five star from service to accomdations. I had to change my travel schedule and needed their help and they were very helpful and did so with a smile.
11/05/2019
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4.0
Siesta hotels in Hanoi are all excellent. My stay at the Classic was short but compared to the others it is closer to the night life it seems. They are all within a mile or two of each other though. The streets are very congested and confusing. Also exciting and interesting. Food is fantastic. Like sky decks are other locations (premium/ central/ and diamond).
Cpadilla
10/31/2019
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5.0
The staff was very professional and friendly. We enjoyed our stay. Its in a great location
Austin
10/24/2019
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5.0
Great!! Will visit again!
Staffs are friendly, they all remembered my name!
Very impressed!!
Rhelda
10/15/2019
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5.0
Very friendly staff. Room beautiful and clean.
Could give complementary body lotion.
Manhhai
10/10/2019
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5.0 "Great place!"
Perfect service!
Mary M
09/29/2019
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5.0 "Absolutely stay here! "
We stayed here for 3 nights on our vacation. It was GREAT. The location is perfect, right where you want to be in Hanoi with everything you want in walking distance. The food was great for breakfast and the rooms comfortable with a lot of space. The best of all was the staff. They were incredible, especially Violet. She went above and beyond to make sure our stay was perfect and that we experienced the best Hanoi had to offer. Would absolutely recommend staying here!
Customer service and food was very good, best in Hanoi. Wonderful staff.
08/20/2019
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5.0
As always, the staff are the best. Most professional, and friendly. Attentive to all kinds of details.
Bruno
08/12/2019
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5.0
Great customer service. Great location. Great Breakfast and nice, clean rooms.
07/25/2019
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5.0
The service was excellent. Front desk staff was caring and made me feel welcome. They remembered my plans each day and made sure to check in how everything was going.
Richard
06/24/2019
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5.0
Best hotel experience I have ever enjoyed. Five star treatment!
05/07/2019
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5.0
This was one of the best hotel experiences I’ve ever had. The staff was so friendly and incredibly helpful. They remembered our names and room number, and provided a wonderful escape after a veryyy long day of travel. I will definitely stay here again if and when I make it back to Hanoi :)
05/02/2019
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5.0
Great location in the Old Qaurter. We loved our VIP upgraded room!!! The resort staff were fantastic. Also, the breakfast was great!!
03/26/2019
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5.0
Staff was amazingly helpful and welcoming! Great value and incredible breakfast also.
Shirley
03/05/2019
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5.0
This hotel has a great location in the old historical section of Hanoi. While outside is a virtual beehive of activity, inside the hotel is calm, peaceful and relaxing. Our room was extremely clean, and the bed was very comfortable. The free breakfast had a great selection of different types of foods and omelets were available upon request. It's located just a couple blocks from Ho Hoan Kiem Lake, which is a great place to exercise, run or just stroll around - especially on Sundays. I highly recommend this hotel!
My friend and I stayed here our first night in Hanoi before we left for a cruise in Ha Long Bay. After meeting with the staff (Scarlett especially), we were both so blown away by how kind and helpful everyone was to us. Folks dropped what they were doing to answer our questions regarding dinner, shopping, rickshaw rides etc.
I truly wish we could have stayed here longer - the value for the rooms and the general atmosphere is unparalleled.
As an aside - Breakfast was fantastic as well with a large array of options. Can’t wait to be back!
This property has everything going for it — wonderful location in the Old Quarter, extremely helpful and knowledgeable staff, terrific spa massages AND great room!
Jeppe
02/03/2019
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5.0 "An already polished gem"
This hotel is an absolute gem - I can not put a finger on anything! From the check in to the check out everything perfect. And by far the best breakfast around, normally I don't both getting up to eat it - But here I look forward!
Michael
01/25/2019
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5.0 "Favorite hotel in Hanoi"
Although i don’t want to tell everyone my secret spot, i can’t help but tell you about this amazing hotel. This is a hidden gem of a hotel in the old quarter of Hanoi. I try and stay here every time I visit hanoi, as it has all the luxury amenities, super friendly staff, and it’s in the heart of all the shopping and eating places. It has a great breakfast that will get you off to an energizing start, quality gym which I love after being on long flights, and beautiful rooms. Don’t look elsewhere, this is the best.
Great location in the busy old quarter. Staff was very attentive and friendly. Restaurant food and drinks were very good.
E
12/03/2018
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5.0
Everything about our stay at the La Siesta was wonderful! The staff at the front desk (shoutout to Scarlett) was extremely friendly and accommodating - they spoke excellent English and always remembered our names.
Breakfast was tasty, the spa was super relaxing, and the gym wasn't crowded. Five stars!
PS - we set up an airport transfer with the hotel - highly recommended.
Mark
12/01/2018
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4.0
Intimate, gracious hotel in top condition with extremely warm staff.
STEPHEN
11/05/2018
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5.0 "Hanoi OCT 2018"
A lovely hotel with excellent personal service. For instance they advised us about the usefulness of a SIM card and actually sent someone to purchase it and also install it on my phone. It proved invaluable for independent travel using Grab. They also obtained tickets for a local show. The hotel is well located for old quarter. Streets are very busy in this area. The hotel also offered and we accepted a 2 floor suite on the 7th floor with a good view (we were a three generation family of 4).
Convenient location in Old Quarter. Hotel staff very friendly and helpful. Excellent breakfast
CHIWON
10/27/2018
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5.0
Well trained employees. Very kind. I felt personalized service.
When I checked out, I found that I left one of my luggages. Hotel staff brought it to me using a taxi. Super hotel.
Katharina
10/24/2018
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5.0
The hotel staff was extraordinarily friendly and most helpful. The hotel atmosphere is great and the location is right in the old quarter.
POD
10/24/2018
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5.0
Awesome welcome to Hanoi! Small but really impressive
Martynn
10/11/2018
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5.0
The service provided by the hotel was amazing.
Breakfast was very good with a great choice of food.
The location is great with many places to eat and drink nearby and the lake is a 5 minute walk.
Scarlett was great offering recommendations for shopping and food to try.
We were upgraded to a suite room on our last night which was a nice touch.
Well done in making it a special trip. Would recommend to anyone staying in Hanoi.
Leah
08/31/2018
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5.0 "Don’t even think about staying anywhere else!"
The only place to stay in Hanoi! Due to weather that changed my plans, I had to stay in several hotels in Hanoi on my trip, so I have direct comparison. La Siesta would win by a landslide on location and service alone, but the breakfast, the beds and showers are great as well. Easy access to everything you’d want to see: the lake, restaurants, beer corner. And then there is the staff - this is easily the best service I’ve received anywhere! Tiffany and the rest of the crew went above and beyond to make my trip memorable, even helping me after I had already checked out. I truly felt like I had someone watching out for me traveling as a single woman far away from home. Thank you!!
Feel like being served from the moment walking into the hotel till checked out and get into the car.
Hospitality shown everywhere - welcome drinks, fruit n snack, hand writing welcome post card from the GM, tailor made map with detailed information, free update of room, special offer of car rental(price is cheaper than Grab).
Staff speak good English, warm n friendly. Food is good, prefect location to night market and also other places as it's in the old quarter.
Great location, comfortable rooms and excellent service
Brad
06/16/2018
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5.0
Amazing hotel. Food was amazing. Room was comfortable.
Priyanthi
06/08/2018
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5.0 "Very comfortable stay"
Staff very friendly and attentive from the moment we checked in till we checked out. The red bean restaurant served really good tasty food and drinks and the service was great.
Front desk was so helpful arranged the tours and they even gave us free transport to and from airport
06/07/2018
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5.0
Hospitality at its best. They make you feel like a guest, not a customer. I hardly ever eat at the hotel where I stay but this place is an exception. Food is just excellent and reasonable priced. They have a spa on the premises that is worth trying. Again, not differently priced from other spas in the area.
Rooms are very clean and comfortable. All toiletries provided and you have the option to request for more.
In a few words, the best hotel I have stayed in South East Asia. Look no further.
Noel