The staff were brilliant! From the moment we arrived the customer service was exceptional. Nothing was too much trouble. The team went above and beyond to assist us with booking tours, making external calls for us to confirm things, and making sure we were comfortable and even brewing up a special tea when my husband was feeling unwell. Thanks Ruby, Dwi and team for a wonderful stay. The location was great too!
Heidi
03/11/2020
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5.0
sehr aufmerksames und freundliches Personal.Sehr feines und reichhaltiges Frühstück.Top Lage. Super Aussicht vom Dach mit rundum Blick auf Hanoi.Wir würden wieder kommen.
DAIJI
03/08/2020
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4.0 "満足です。"
全体的にはよかったです。
特にルーフトップバーの生演奏は非常に良かったです。
02/07/2020
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5.0
heerlijk hotel met goede ligging en uitmuntende service
douglas
01/29/2020
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5.0
Wonderful service
01/28/2020
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5.0
While the hotel itself was lovely - great rooms and amenities, a rooftop bar, a great restaurant, everything you could want - the service is what set this hotel apart. In our short stay, staff got to know us, remembered our room number, our plans, made helpful suggestions, just were amazing from start to finish. Highly recommend!
01/20/2020
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5.0
Staff went above and beyond. We arrived late because of a delayed fight and they accommodated our request for dinner, even though the kitchen had closed already. They also provided a pashmina to keep warm when I did not have a jacket. Amazing service!
01/17/2020
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5.0
매우 친절해요 식사도 맛있어요
In yeoul
01/16/2020
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5.0 "친절 끝판왕"
무엇이든 도와주려하는 친절의 끝판왕!
스위트에 묵었기에 일반손님들 보다 더 친절했겠지만 기본적으로 친절이 몸에 배어 있다.
앞으로 하노이에 갈일이 또 생긴다면 100%, 200% 라시에스타 다이아몬드로!!!
12/28/2019
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4.0 "좋아요"
화장실에서 밤마다 담배냄새가 났던것 빼고 다 좋았습니다.
KW
12/16/2019
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5.0
Pleasant stay with good selection of food at breakfast. Dinner at restaurant was great. Helpful staff too.
extraordinarily warm welcoming staff. Great location for walking and getting picked up for tours. Fantastic roof top bar. Excellent breakfast and food offerings. Super cool.
AW
11/29/2019
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5.0
Very good service and nice breakfast.
Hotel car to airport was smooth and comfortable
Cy
11/05/2019
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5.0
Excellent from check in to check out. I used their airport transportation pick up service which was great. No issues. The room was comfortable, and very nice touches like a note and rose pedals. Bed was very comfortable. Rooftop bar with live music was nice after a long day of traveling. The food was excellent! Also the hotel is right next to Sapa Express bus which was very convenient since I took an early bus. Staff walked me over to the bus and even helped loaded my luggage into the bus! Highly recommend.
Staff was very friendly. Greeted us every time we entered the hotel. Dui took care of us from beginning to end. Rooms are great and quite. Breakfast is also delicious. Will definitely stay here again if we are to re-visit Hanoi.
John
11/01/2019
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5.0 "Splendid Hotel in Hanoi"
Excellent location in the Old Quarter. Very helpful staff right from the front desk to the restaurant and the bar.. Staff take interest in knowing your first name and always greet you by your first name, proving they take an interest in you. The front desk can make Grab bookings for you which saves the hassle if you can't speak Vietnamese to a taxi driver. Also Grab you know up front your costs and my word Grab is cheap and convenient in Hanoi. They have a sky bar with 3 floors with an excellent view of the Old Quarter and the Red River. Cocktails are nice and reasonably priced.
On checkout I was pleasantly surprised that the last meal I has in their restaurant was offered free of charge. Tell me how many hotels will offer your that?
I fully endorse La Siesta Diamond for the astute traveler who cherishes comfort and a home away from home
I booked the wrong hotel at first but the lady resepsion manager took care of me and arranged other hotel and paid me one night money as cash.
All the staff were so kind and made me so happy.
This is probably the most hospitabal hotel i have stayed in. The staff is super friendly and the hotell is well kept.
And the rooftop bar is a very nice place to chill.
10/23/2019
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5.0 "A DREAM COME TRUE "
I will be posting with Pinterest how much I love this hotel! Value for dollar is unsurpassed! The junior suite for a couple is a perfect choice for those who suffer occasional insomnia and need a second sleeping area to answer emails or read.
The rooftop restaurant and bar have fantastic signature drinks and a full menu of Vietnamese fusion and western favorites.
We just stayed one night but that was enough to see how great this place is : friendly staff, nice services, great rooftop and all of that with some attention to details.
We loved it
Pleasant stay. Good location. Pleasant staff. Good food.
08/18/2019
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5.0
Have always stayed in La Siesta's other sister hotel in all my Hanoi business trips and this hotel is no different. Service excellence of staff and quality of food are above my expectations.
Makes it even better with rooftop bar and great location.
Nestan
08/15/2019
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5.0
Great service!
Nazanin
08/11/2019
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5.0 "Best place to stay in Hanoi"
Amazing place with lovely staffs and great service and good location in Hanoi
Walking distance to many attractions
Clean rooms and spacious
MOONHO
08/05/2019
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5.0 "진짜 추천합니다"
와 진짜 다시 베트남 하노이 간다면 전 일정 여기서 묵고싶습니다
마음에서 우러나는 환대 정말 감사합니다
일일히 설명 다 해주시고 감동 받았습니다
듀이 너무 고마웠습니다
덕분에 하노이 잘 여행했습니다
08/02/2019
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5.0
Fabulous experience! Greeted with cold, scented towels to cool off from the heat and snacks and champagne. The staff were all so kind and welcoming and helpful! Made me wish we were staying more than one night in Hanoi. Our room was lovely and clean with a great shower and bathroom. I wouldn't stay anywhere else in Hanoi and highly recommend.
DAVID
07/28/2019
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5.0
Great service from all staff and great location.
Love the sky bar where we had an amazing sunset.
J P
07/28/2019
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5.0
More than expected all Staff more than Excellent Restaurant Manager Duri. I think was Superb and acted far beyond would be expected. Pity we did not book La Siesta in Hoi Ann as I am sure it would match if not exceed Hanoi
07/26/2019
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5.0
Couldn’t fault this place. The best attribute though is the wonderful thoughtful staff that looked after us so well. Great location and a good rooftop bar. Would definitely stay again if ever returning to Hanoi. Thanks guys!
Lana
07/25/2019
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5.0 "6 nätters affärsresa"
Mycket trevligt hotell med centralt läge. Bra service, trevlig personal, riklig frukostbuffé, fin sky bar. Rekommenderas varmt.
07/25/2019
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5.0
I liked the position of the hotel close to the Hanoi Old Quarter.
I couldn’t fault the hotel the staff were so helpful.
GL
07/22/2019
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4.0 "Nice sky bar"
Comfortable hotel in a reasonable good location. Sky bar is a good chill-out place with great view.
Queen
07/19/2019
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5.0 "Great Hotel "
It is an amazing hotel. The staff are so friendly and can't do enough for you. When I had a day of illness, they scheduled all our plans to visit Halong Bay and upgraded our room to make us more comfortable. It was one of the highlights of our south east Asia tour. Many thanks to all the staff with special praise for the manager Mr.Doh, I hope I spelt his name right. The service was so special and the hotel was super clean.
This is a little treasure in Hanoi. You couldn’t ask for a more friendly or professional staff. They go to great lengths to make sure your room is clean and presentable. They also go out of their way to create the best overall experience possible. I’ve stayed in many incredible hotels in many countries and have never had service quite this personal. This hotel is just a block or two from the French quarter as well as the old quarter. Amazing location.
They treated my patner appalling at check in why she wae waiting for me
06/28/2019
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5.0
The staff was extremely helpful. They made sure we were comfortable and had all we needed. They kept us on track with our excursions. They also had their car drive us to the airport. The food was delicious and this drinks were amazing!!! The 360 degree view rooftop bar and grill took you away from the noisy city down below.the rooms a bit small but clean and comfortable. I would recommend this place to anyone traveling to Hà Nội
Franca