My experience was fine. Great location! I'd stay there again. Solo traveler just needing a place to stay. It was really noisy a few of the mornings. It sounded like a knocking sound as soon as I would almost fall asleep. They lock the front door so if people stay out late, they bang on the glass to get in. That was annoying. Everything else was great. Super friendly front desk.
Martin
11/10/2019
0 likes this
5.0 "Great stay "
Great location! I’m going back next week
P
11/07/2019
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5.0
Très bon accueil. Personnel au top. L’hôtel est bien situé.
10/23/2019
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5.0
The staff were so helpful and always had a smile on their faces.
Jimmy
10/19/2019
0 likes this
5.0
Janet
10/15/2019
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5.0
Wow! Everything you could ever want or need in a hotel! We were upgraded to the honeymoon suite upon arrival and it was AMAZING! We so enjoyed the balcony, large immaculate room, modern bathroom and the breakfast is UNBELIEVABLE! Plus the location is PERFECT!!! And the staff...so friendly, welcoming and willing to help! Always smiling! We absolutely LOVED this place!!
HYUNSOO
09/01/2019
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4.0
데스크 친절도 높음. 2성임에도 미소를 잃지 않는 리셉셔니스트를 보면 기분이 좋아짐. 2성 치고는 안락하고 청결한 룸. 2성 치고는 깔끔히 먹을 수 있는 조식. 갓성비 그 자체라고 볼 수 있음. 와이파이도 됨.
NB
08/22/2019
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4.0
Excelente ubicación y habitaciones en buen estado y muy limpias. En nuestro caso nos dijeron que nos subían de categoría y nos pasaban a una habitación mejor (considero que es mentira porque nos pasaron a una habitación en la azotea en la que únicamente estaba nuestra habitación y cosas del servicio como colchones y somieres viejos(el ascensor solo llegaba hasta el séptimo por lo que había que subir un piso por unos escalones muy altos y no condicionados para huéspedes) en el que hacía un calor infernal. Sin embargo la limpieza era muy buena y también la atención del personal. Recomiendo este alojamiento para quien quiera una buena ubicación (en el casco antiguo y cerca de la parada de bus del aeropuerto) para conocer Hanoi sin gastar mucho.
Fantastic stay! The staff constantly checks on you when you walk by and offers great recommendations. Planned both of our tours to Lan Ha Bay and Ninh Binh easily. Great location. Great breakfast. Highly recommend
08/18/2019
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5.0
Fantastic stay! Staff helped me organise and booked trips to Ninh Binh and Lan Ha Bay. Both were excellent! Room and breakfast great . Location nearby downtown. Highly recommend
07/18/2019
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5.0 "Great stay, great price "
Service was overly friendly, breakfast was cooked to order, room condition was great.
STELLA
07/16/2019
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5.0
Hotel pres de tout le marche de nuit a proximite
Beaucoup de restaurant.
Super equipe a l acceuil (Thien, Lan et Thao)
Merci aussi a lequipe de cuisine et le reste du personnel
07/05/2019
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4.0
Nous avons été surclassés lors de notre séjour dans cet hôtel et avons pu profiter d'une grande chambre au dernier étage, avec une petite terrasse et vue sur Hanoi. Bon petit déjeuner et quartier sympathique
Yong-Min
07/05/2019
0 likes this
5.0
Christopher
06/20/2019
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5.0 "Happy hanoi guest house "
Nice hotel in the heart of old town hanoi. Within walking distance of the famous lake. Just be very careful of the roads. Walk accross dont run!. Initially booked for 2 nights, but hotel sorted an excellent trip to ha long bai overnight tour, able to keep our luggage safe so only needed an overnight bag. We returned to hotel for an additional night ar an excellent rate. Hotel organised taxi to airport and from airport to our new hotel. Loved our trip to hanoi, very busy but very good at the same time. Staff very friendly and kind. Breakfast is very nice and cooked to order. Thank you hanoi huest house x
지인들과 트리플 룸으로 예약했습니다. 그런데 오버부킹이 된것인지 트리플 룸을 예약했지만 방을 무료로 업그레이드 해준다며 더블1 싱글1 방인 더 안좋은 방으로 안내하더군요. 각각의 금액을 알고 있어서 기분도 좋지않고, 비용차이도 나는데 너무 자연스럽게 거짓말를 해서나 실망스러웠습니다. 시간이 없어 그냥 이용하기로 하고 간의침대1와 수건 칫솔 등을 요청했습니다. 침대하나만 들어오고 아무것도 없네요.
기본적으로 제공되야하는 정보도 제공되지 않아 조식시간도 모르고 불편하기 그냥 잠만 자게되었습니다. 다시는 재방문하지 않겠습니다.
05/04/2019
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4.0
05/01/2019
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5.0
Friendly staffs, great hospitality.
04/22/2019
0 likes this
5.0
03/24/2019
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5.0
Staff were so lovely and friendly. We stayed there between going to Sapa and Halong Bay and they made coming back each time feel like coming home. Highly recommend staying here.
Check in was irritating, we just arrived from a 6 hrs Sapa Bus to Hanoi. They asked us for our Passport, gave it to the clerk. She then tells us to go have a welcome drink and wait in the lobby. We did. Then after 15 mins, we were told our room was ready. She kept our Passports and told us she would give it back when we came back downstairs, ok we left to get settled and came back to go out and eat, Passports given back. 4 hrs later, front desk calls our room (while we were dead asleep) requesting for our Passports again. We went down with our Passports only to find they did not need it. What the world?!?! Frustrating to say the very least
Great location in the heart of the Old Quarter. Staff were super friendly & extremely helpful. Our room was basic but clean & comfortable. Excellent & personal service was what made our stay at Hanoi Guesthouse a very good experience.
Thanh
03/14/2019
0 likes this
5.0
Thanh
03/07/2019
0 likes this
5.0
Christina
02/16/2019
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5.0 "Get the balcony!"
A cute guesthouse that's just easy and simple. We went for the balcony room and we loved it. For breakfast, we kept the doors open and ordered in so that we could sit around to eat while the city was waking up.
It's smack dab in old quarters.
02/09/2019
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5.0
02/09/2019
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5.0
Real nice place and the street wasn’t as loud as most in the area. Daisy at the front desk help me and answered all my questions. Quick elevator and good full breakfast. Great place and would stay again when in Hanoi.
01/31/2019
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5.0 "하노이 마 마이 가의 hanoi guesthouse"
리셉션에서 영어도 비교적 잘 통하고 친절했어요. 정확한 스케쥴이 가능하면 숙박비는 가급적 서울에서 많은 포션을 지불하는 편이 좋겠지만 스케쥴을 플렉스블하게 운영하는데 좀 제약이 되겠지요. 서울에서 호텔 커피 한잔 값에 훌륭한 조식과 숙박이 가능해서 상당히 만족스럽습니다. 아직 며칠 더 묵기 때문에 결론을 내기는 어렵지만 여행이 끝난 후에도 이 만족감이 지속될 것 같아요.
Was able to book on short notice and became a satisfied customer! Stayed for 2 nights in early January 2019 and was provided with excellent service by Mai, Hien, Thao, Law, Dinh, Cong and Sang. Located in the heart of the Old Quarter within walking distance to everything--including the Night Market. Although it is easy to become a little overwhelmed when first bombarded with all of the things to see, hear, smell, taste, etc. of the Old Quarter, Manager Mai, in particular, helped us to navigate through the city and offered 3 good recommendations for dinner which were all excellent and helped to arrange a day trip to Ninh Binh that was just right for our limited stay. The two breakfasts that we had were really good, as the chef makes a mean omelette and tasty French toast! As our return flight left at midnight, we were even allowed to grab a quick shower before heading out at about 9 pm after having had checked-out that morning and left our luggage at the front desk all day. This was just one example of how the staff really went out of their way to assist us throughout our short stay. Would definitely return!
Amazing staff! Warm and friendly and always giving recommendations and assisting with whatever questions you might have! Our room had a balcony overlooking the street down below and it’s beautiful! We could see people working, eating and the local life happenings. Loved the daily complimentary in-room snacks, fruits/drinks/snacks in the lobby and the personalised freshly prepared breakfast every morning. The only thing that made it 9/10 was that on two out of the 5 days we stayed there, the hot water didnt work very well. However, I must commend the staff for offering a change of room or to use another room’s shower. But we didn’t want to go through all that hassle so we just made do with the not-so-hot water. Would recommend HGH to everyone else visiting Hanoi! We left some valuables in the safe when we headed out for a 2-day trip and it was safe! I would stay here again next time.
Good location, good service and good price
Nice to have free snacks in the room and fruits in lobby everyday. Breakfast is delicious, fresh cooked and many choices. Staffs are friendly and very helpful to our needs.
Ooi
11/07/2018
0 likes this
5.0
Friendly staff. Nice location. Take away breakfast provided.
11/02/2018
0 likes this
5.0
very good reception staff. Hotel provide take away breakfast.
10/12/2018
0 likes this
5.0
Amy
09/26/2018
0 likes this
5.0
Wonderful hotel in great location! Amazing friendly staff, great breakfast and coffee. If I’m ever back in Hanoi will stay here again!
Amy
4.0 "Budget but Good"