Lovely friendly staff, who were really helpful. Great breakfasts, comfortable beds. Good location, close to all the best sites, including water puppet theatre, 36 streets, museums, opera house, jazz club. We had a great time here.
02/01/2019
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5.0 "좋은숙소였어요!!"
호텔직원분 모두 엄청 친절하게 대해주셔서 불편함없이 잘 지내다가 왔습니다.
숙소위치도 호안끼엠호수와 정말 가까워서 관광이나 산책하기에 좋았어요.
01/27/2019
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5.0
Excellent service, clean rooms and perfect location near lake.
01/27/2019
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5.0
herman m
01/25/2019
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5.0
Nice location surrounded by many local cafes. The room is nice and comfy and the service is great! Highly recommended
The staff was especially nice as my friend was sick with vomiting upon arrival. They brought her ginger tea, offered to get medicine from the pharmacy and finally arranged for her to be taken to the international hospital. They also managed to get porridge for her late in the night even though the kitchen was closed. Thumbs up for really excellent service.
The room was comfortable and clean albeit small. One thing though, we found an unwashed teaspoon together with the tea cups.
Overall a good experience. Will definitely return.
The staff sat me down during check-in to gather information on all my needs. They arranged a motorbike, airport shuttle, and even brought a delicious smoothie beverage. This place hires some good people. Thanks!
01/10/2019
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4.0
Mariana
01/09/2019
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4.0 "Ótima localização e atendimento"
A localização do hotel é excelente, bem perto do lago e de restaurantes. Os funcionários são muito amáveis e educados, não tenho do que reclamar do atendimento. Eles nos deram um upgrade para o melhor quarto do hotel por estarmos em lua de mel, realmente muito atenciosos! O único ponto ruim é a cama, que é um pouco dura. Mas a localização e cordialidade da equipe compensam. Com certeza recomendo!
HYEJIN
01/07/2019
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5.0 "호텔 추천합니다~"
가성비 최고의 호텔이에요
호안끼엠 호수 근처지만 그렇게 시끄럽지 않았고 주요 관광지까지 걸어갈만 헸어요
직원분들 매우 친절했어요 룸 컨디션과 청소상태도 좋았습니다
조식 가짓수는 적었지만 먹을만 했어요
또 갈 의사있을 정도로 추천합니다
01/06/2019
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5.0
호안끼엠 호수에서 가까워서 이동성이 편리합니다. 가성비 최고입니다. 직원들이 너무 친절해서 다른분께도 적극 추천드립니다.
sungil
01/01/2019
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5.0
직원들의 서비스가 최고였습니다.
다음에도 꼭 이곳에서 머물고싶어요.
12/11/2018
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5.0 "만족스러운 여행이였습니다"
비가오고 습한날씨라 침구류가 꿉꿉하긴했지만 그외에 시설이나 서비스는 좋아요!
트윈베드 예약했는데 더블룸이여서 아쉽긴했지만 오히려 더블룸이여서 더 좋았던거같음!! 널찍널찍!!
조식도 매일 조금씩 바뀌지만 대체적으로 맛있어요!!
조식을 점심처럼먹은듯ㅋㅋㅋㅋㅋ
12/09/2018
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4.0
Scott
12/04/2018
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4.0 "Nice hotel in a good area, but can be noisy"
The hotel location is good for shopping and food and is close to the lake. The hotel is older and the rooms on the City View side are noisy (bring earplugs - the ones provided are not clean - found a hair in one of the packages). The staff is very friendly and helpful. Their free breakfast is better than equal hotels.
Scott
12/04/2018
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5.0
This is a newer resort (6 months old), location is a bit of a distance from the center of town and they do offer a shuttle (times need some work as there is a 4-hour window between times - the town really isn't big enough to spend that amount of time).
It is a Thai-based resort, so the theme and staff operate as a Thai resort. Staff is VERY friendly and helpful.
Thomas_R_M
12/02/2018
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5.0
Great location and the staff were excellent, service was impeccable. The room was great, clean, and comfortable and contemporary. We only wished we had a street view from our room (which they do have). We upgraded to a larger room which had a window with no view, but we were more interested in exploring more of Hanoi then staying in the room, so we didn’t upgrade any further. The complimentary breakfast was excellent, great variety, buffet style with made to order items. We would definitely stay here again.
Good solid accomodation, in a great location. Would definitely stay again.
Brian
12/01/2018
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5.0 "love hanoi"
yes amazing people.so kind and helpful staff.
But the motorbike situation needs to be sorted out.
its almost impossible to cross the road
MARCEL
12/01/2018
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5.0
Even though our stay was only for 1 night, the whole experience was superb greatly due to the welcoming and accommodating staff. Their breakfast was varied and tastefully good.
Mike
11/30/2018
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4.0 "Good Location "
Good location ~ nothing flash, but of a good general standard. Would happily stay again
11/29/2018
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5.0
11/28/2018
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4.0
11/28/2018
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4.0
직원들이 정말 친절합니다. 밤 12시가 거의 다된 시간에 체크인했는데도 친절했고, 웰컴드링크까지 챙겨줬어요.(비록 맛은..ㅎ) 체크아웃 후에는 짐보관하고, 샤워도 할 수 있게 해줬고 샤워 후에는 또 음료를.. 서비스가 좋아서 기분이 너무 좋았네요. 끝쪽에 위치한 객실은 창밖 소음이 잘들려서 예민하신 분들은 좀 신경이 쓰이실 것 같아요.
11/27/2018
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5.0 "추천합니다"
진짜 친절하고 위치가 너무좋아요
James
11/24/2018
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5.0
Exceptional customer service and friendly staff. ..
Arlene
11/21/2018
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5.0 "Perfect "
An amazing Hotel with amazing staff in a great position in the Old Town of crazy Hanoi. Hanoi Emerald Waters Hotel Trendy is clean, has comfy beds, great breakfast and their biggest asset is the smiling staff as they’re so welcoming, caring and could not do enough for you.
4.0 "Dommage le personnel est agréable l’hotel bien pll"
L’hote Est agréable mais les chambres que nous avons eue ne correspondent pas à la fiche descriptive de votre site pas de fenêtre pour l’une et pas de bain pour l’aitre
11/17/2018
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5.0
정엽
11/14/2018
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5.0 "즐거운 하노이 여행이었습니다. "
직원 분들이 무척 친절하고 편한한 여행이 되었습니다. 4박하는 동안 객실 청소는 약간 문제가 있었어요. 밤에 마신 맥주 캔이 치워지지 않고 그대로 있기도 했어요. 이외에는 좋았습니다.
11/14/2018
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5.0 "Value for money !"
Staff can speak fluent English, very helpful and attentive, location is convenient with many eateries and cafes around. Bed is comfy and breakfast is very good.
11/14/2018
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5.0
매우 매우 매우 친절 :) 저렴한 방이라 창문이 있으나마나 였지만 그외에는 욕조있는방으로 신경써서 주었고 청소도 매우 일찍해주어서 중간에 들어와서 쉬기가 편했습니다~ 하지만 새로 오픈했다는 스파는 친구와 저 모두 불만족 ㅜㅜ 하노이에서 간 스파중 거의 가장 고가였으나 너무 초보가 해주어서 하나도 안시원...ㅠㅠ 슬펐어요 호텔만 평가할땐 매우 좋습니다
11/14/2018
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4.0
호안끼엠에서 가까운 호텔~
직원들도 친절하고 조식도 맛있어요~
방이 조금 작다는게 단점,,,
Goh
11/12/2018
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4.0 "Can't wait to go back again"
Lovely hotel with great service. Good location as well
hiro
11/12/2018
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4.0
スタッフはフレンドリーです。
Aroldo
11/08/2018
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5.0 "Atendimento excepcional"
Backpack55+
11/05/2018
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5.0
Mycket bra läge med gångavstånd till sevärdheter och gamla staden. Hotellet mycket tyst och avkopplande. Personalen den vänligaste personal jag mött
JamesB
11/04/2018
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4.0
Super friendly and outgoing hotel staff. Room was small and the small window faced an alley, quite different from the picture on the website.
Jae Hyeon
11/02/2018
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5.0 "또온다면 이곳"
시내랑가깝고 전혀 부족한점이 없던 호텔! 단 늦게 체크인하면 식당아래 방을 배정받아 조금 시끄러운점. 아주최고 또온다면 당연히 이곳입니다
HANI
11/01/2018
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4.0 "오예오예"
호안끼엠 호수와 매우 가까워서 위치 굿. 직원들 매우 친절해서 인상 깊음. :) 제가 묵는동안 건물 공사 소음으로 아침 일찍부터 저녁까지 호텔에서 쉬는 것은 불가능했습니다. 직원 중에 토마스라는 직원은이 매우 친절합니다. 강추강추!
Joyce
10/31/2018
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5.0
Amazing hospitality from the hotel staff. Very thoughtful and helpful. Assisting us in many ways. We arrived at the hotel in wee hours and the staff allow us to hold our luggage till check in time. It’s the same even for the checking out. From the thoughtfulness of serving us drinks and snacks while at the lobby to guiding us to recommend places around the hotel. I can’t think of anything negative but kudos to the effort of the hotel staff. Definitely worth coming back again.
Mette