Lovely just lovely. We were well taken care off and had a great time cause the hotel is so well located. Speak thanks to Jasmine!
06/06/2019
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5.0
Sujata
06/04/2019
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5.0
Amazing service, most friendly staff I have ever come across. Fantastic location in old quarter and walking distance from lake. Excellent spa and restaurant. Super breakfast spread.
nga
05/28/2019
0 likes this
3.0
wei chun
05/27/2019
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4.0 "很方便很溫馨的飯店"
飯店離熱鬧市區很近很方便
且服務台的人員也很親切
05/26/2019
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4.0
Quiet area. Close to old quarter.Staff very helpful ,organised some trips for us.
05/25/2019
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3.0 "가성비 나쁘지 않음"
가성비 나쁘지 않은 호텔.
침구인지 옷장인지 출처는 확실치 않으나 곰팡이 냄새 or 말리지 않은 오래된 빨래냄새가 숙박하는 동안 계속 났음. 세련되거나 트렌디 한 곳은 전혀 아니나 객실은 깨끗한 편이고 무엇보다 욕조가 있어서 선택함. 가격을 생각하면 나쁘지 않은 정도.
Ilan
05/24/2019
0 likes this
5.0 "Nice hotel!"
The only thing i must evaluate as very bad, is the shower curtain, all the rest is very good.
Myung sun
05/19/2019
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5.0 "너무 좋았습니당 ㅎㅎㅎ"
동생이랑 갔는데
일단 주변 관광지랑 완전 가깝고 좋았습니당
룸상태도 괜찮았구요 욕실 수압도 괜찮고 에어컨도 빵빵하고 보통 동남아는 침구류가 눅눅할때도 있는데 전혀 그런거 없었어용
조식은 와 엄청 맛있다는 아니었지만 평타쳤습니당
다들 엄청 친절하고 밖에서 그랩기다리고 있으면
와서 안에서 기다리라고 오면 말해준다고하고
물어보지도 않아도 먼저 다가와서 도와주려고하려는 마음이 너무 이뻤습니당!
원래 2박인데 밤비행기라서 여기서 그냥 1박더했어용! 재방문의사 100프로입니당 ㅎㅎ
Mailee
05/16/2019
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5.0 "Excellent hotel and excellent location "
Everyone working at this hotel was very hospitable. Highly recommended and excellent walking distance to most attractions in Hanoi.
05/11/2019
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5.0 "가성비 높은 여행자호텔"
호안끼엠호수 5분 이내 위치입니다. 화려한 시설은 아니지만 친절하고 깔끔한 여행자 호텔이었네요. 일정 중 이틀만 아들이 합류하는 변동상황이 있었는데, 호텔에서 엑스트라베드(유료)를 이용할 수 있는 곳으로 무료 업그레이드 해주어 좀더 편안한 일정이 되었구요. 감기약을 구하려고 하자 로컬약국까지 함께 가주기도 하였습니다. 조식도 가격대비 훌륭합니다. 호텔에서의 휴양이 주목적이 아니라면 강추할 수 있는 호텔입니다
Great location, sensational service!
This hotel set an all-time record for best and most personal service. (And I have travelled a lot,)
The hotel itself is well located in the old town, close to everything. It is in some ways unremarkable, but everything is clean and well maintained. Absolutely outstanding is the service! A new high bar has been set. Everything from always remembering our names to prompt and efficient organisation of tours, transfers, etc. I should also mention that prices for in-room prices are very competitive, so no need to hold back.
Highly recommended. Would go back in a heartbeat.
이동하기 좋은 위치에 있으며 직원들 부담스러울정도로 친절함 단점 하나가 있다면 옆건물 에어컨 실외기 때문에 잠을 설쳤음
나머지는 대만족
Shine_fs
04/21/2019
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5.0
Friendly staff and good service. Will recommend friends to stay there.
Manish
04/21/2019
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5.0 "Little gem in old quarter of Hanoi "
We loved the staff at emerald waters Trendy. They genuinely care about ensuring your well being and comfort - and truly exemplify the warmth of the people of Hanoi. The room was large and comfy. Breakfast was fantastic each morning with a wide selection including a hot menu. We could walk to all of the bits of old quarter and nip back in when we needed some rest from the heat. The location is so good for all of the old quarter. Highlight would still be the incredible staff. Happy to stay here again
To name only a few highlights: amazing staff and service, easy check in and check out, breakfast breakfast breakfast, prime location etc. Thank you Emerald!
04/14/2019
0 likes this
4.0
04/01/2019
0 likes this
5.0
Marlys
04/01/2019
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5.0 "Awesome hotel"
This was our second stay and was upgraded to junior suite. Absolutely love Jasmine and the staff for being so kind and attentive. Can't say enough good things about this hotel, location, and staff.
03/29/2019
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4.0
조식이 맛있고 종류도 다양했어요!
방에서 약간 공사 소음이 들렸는데 일시적이었던 것 같아요.
위치가 우선 너무 좋고 직원들도 너무 친절했습니다!
다음에 가서도 다시 묵을 의향 있습니당!!
Matti
03/28/2019
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5.0 "Best price, amazing service and great location."
The service was just fantastic. Central location to all desired locations. Food is great. Could not ask for more. Jasmine, Kevin and the rest of the crew, you are amazing for making us feel at home. Highly recommended.
03/24/2019
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5.0
スタッフごとても親切で、片言の日本語で一生懸命対応してくれました。
とても助かりました。
03/24/2019
0 likes this
5.0
03/23/2019
0 likes this
5.0
Thomas
03/16/2019
0 likes this
5.0
03/15/2019
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5.0 "Friendly, comfortable, clean and chic!"
Very friendly staff, appreciated the personal attention! Lovely towel art on the beds. Delicious breakfast. Would definitely stay here again!
Marlys
03/06/2019
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5.0 "Exceeded our expectations!"
Everything about our stay was exceptional. Jasmine in front lobby always made sure that we were enjoying ourselves and helped make arrangements for any excursion. Would highly recommend for service and location.
Rene
03/04/2019
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5.0 "Excellent "
Nous sommes restés en transit pour une journée pour continuer à Sapa. Nous y retournons en revenant pour 5 jours. Personnel souriant et aidant. Belle chambre propre avec tous les commodités. Très bon déjeuner
The staff went out and beyond their way to make our stay great. Food was beyond excellent and there were so many varieties for every category (bread and sandwiches offered were so good). Beds were very comfortable and surroundings were sparklingly clean . We would definitely come back
Peter
02/19/2019
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5.0
The staff exceeded our expectations. Every member of the team was friendly and helpful. Our stay was perfect.
HAYOUNG
02/18/2019
0 likes this
5.0
02/12/2019
0 likes this
5.0
02/11/2019
0 likes this
5.0
Super Service! Sehr freundliches und zuvorkommendes Personal! Sofort wieder
Mette
02/07/2019
0 likes this
5.0
YUCHING
02/07/2019
0 likes this
5.0 "Recommended "
Very good location,good service and sweet smile.
We enjoy here!
4.0 "シティビュー"