It was nice hotel at french quarter, but very closebto Hian Kiem lake. Free upgrade of the room to bigger room and was good. Thanks for the kindness.
CherylBaxter
03/05/2020
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5.0
Excellent value for money, very friendly staff who go out of their way to help you, rooms excellent and clean, such a pleasant stay, thankyou to all staff at this hotel.
02/15/2020
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5.0 "Great staff"
Geeat staff, very helpful. Even upgraded my room.
Susan M
02/08/2020
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5.0 "Couldn't be bettered"
I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again
잠만 잠깐 잘 숙소를 찾았는데 가격대비 가성비가 너무 좋았습니다. 웰컴 주스와 과일도 좋았고 룸에 꽃장식도 좋았습니다. 조식또한 한국사람들이 많이 묵어서인지 몰라도 김치가 있었습니다. 공항 픽업서비스를 이용할까 고민하다가 안했는데 가격이 비싸지않아 귀국할때는 400,000vnd에 이용했습니다. 그리고 체크인때부터 체크아웃때까지 데스크 직원분들이 정말 친절하셨습니다.
다시 하노이를 방문한다면 이 호텔에 숙박할 생각입니다.
Jangpyo
01/21/2020
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5.0
청소 깔끔하게 잘 해주고 인테리어도 괜찮은 편입니다.
직원들이 매우 친절하고 들어왔을때 풍기는 향기가 좋았어요.
조식이 맛있고 다양하게 잘 나옵니다.
침구류가 향기가 좋고 편안합니다.
위치가 좋아 맛집이나 관광지 걸어서 다니기 좋아요.
전반적으로 만족스러웠습니다.
01/01/2020
0 likes this
5.0
JEONGWON
01/01/2020
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5.0 "최고의 워치와 서비스를 받을수 있는 호텔"
Emerald Waters Hotel Trend은 좋은위치 그리고
스텝들의 고객에 대한 서비스는 최고입니다.
룸도 깨끗하고 조식도 종류는 많지 않지만 아주 맛있어요. 다음에도 방문할겁니다.
고객케어팀 Kelvin, Jake, Rosy, Lucas and Jasmine 친구들 모두 감사드립니다.
01/01/2020
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5.0 "추천합니다."
아주 좋았습니다. 더할나위 없었음. 깨끗한 생화 꽃 세팅. 맛있는 조식
Dongyour
12/27/2019
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5.0 "최고입니다 "
최고입니다 최고랍니다
seokcheon
12/23/2019
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5.0 "모두 만족입니다."
나도 다른 분들의 후기를 보고 2박을 이용했는데 위치, 서비스, 청결도 등 모두 가격 대비 좋았습니다. 단 한가지 아쉬웠던 점은 호텔쪽 보도에서는 호텔 간판이 높은 위치에 설치되어 있어서 눈에 띄지 않아 찾는데 조금 어려움이 있었습니다. 호텔 입구 눈높이에 작은 간판을 하나 설치하는게 좋겠다고 제안했는데...?
그리고 떠나올때 코트를 그곳에 놓고 왔는데 탁송료를 보내기도 전에 발송시켜주셔서 빠르게 잘 받았습니다. 고맙습니다~
Carl m
12/20/2019
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5.0 "Lovely staff so helpful great location "
We booked this hotel mainly for the glowing reviews of staff by others and we wasn’t disappointed staff lovely people so helpful Jasmine / Lucas / Jake / Daniel / Kent to name a few lovely welcome on arrival with drinks and fruits breakfast great selection we booked with Jasmine airport pickup and drop off already waiting for us and on time drop off very close to all the main areas around the old quarter 2 minute walk to lake and 5 mins to busy restaurant area but still very quiet while sleeping I can’t give these guys at the hotel enough praise one of the most welcoming hotels we have ever stayed in down to the smallest of touches even remembering our names when we walk through the lobby well done hope to see you all again soon carl and Dianne 👏👏
Jag bodde 2 omgångar på hotellet, 4 nätter i rummet som såg ut som på bilden. Rummet har utsikt över staden/gatan och trafiken hörs lite på dag/kvällstid men upphör på natten. Sängen var bra och kuddarna bekväma. Jag bodde senare en natt i ett mindre rum utan utsikt som också var bekvämt. Hotellet har mycket bra frukost. Jag uppskattade speciellt mycket på den vackra välkomst fruktbrickan (liknande fick jag inte någon annanstans). Hotellet ligger bra till nära sjön.
We stayed here in November 2019. This is our fifth hotel in Hanoi. The location is great, so close to the lake and central to everything. Your right downtown. There is a small grocery store around the corner and a cafe across the street (we got coffee here). The rooms were okay, the bed was quite hard, but they give you plenty of pillows. The bathroom had hot water and decent towels. The big window in our room was fabulous, you could see right down to the street. The breakfast wasn’t great unless you order from the menu; they offer pho bowls and eggs, get those and skip the hot bar. Also, we didn’t enjoy the coffee, it has a instant flavor to it. For the money, this hotel was pleasing with some interesting quirks.
Located near various attractions and great food. Near the lake where there were much activities and crowd. It’s lively. Also, walking distance to old quarters where eating and drinking is so convenient especially late night.
Toomas
10/22/2019
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4.0
Nice cosy hotel and great location. The staff was really kind and helpful. Delicious breakfast. Real value for your money. My room only had a small window not like in the pivtures. Though it made the room more quiet :D
10/21/2019
0 likes this
5.0
10/15/2019
0 likes this
5.0
コンシェルジュのきめ細かい配慮に感激しました。
Jihye
10/07/2019
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5.0 "개인적으로 롯데호텔보다 더 서비스, 수압 만족합니다. 강추!"
호안끼엠 관광지 돌아다니고 쇼핑하기에 위치가 정말 좋습니다. 벌레걱정했는데 숙박하는동안 한번도 못봤고 수압도 세고 아주 만족했습니다.(이후 롯데호텔 주니어스위트룸에서 1박 했는데 거기보다 수압이 더 좋았습니다.) 직원들 친절도 최고였고요. 체크인 할 때 스케쥴 먼저 물어봐주고, 오고갈때 항상 웃으면서 인사하고 문 다 열어줍니다. 체크아웃하고 다음 호텔로 이동할 때 먼저 택시는 잡았는지 물어봐주고 자리에 앉아서 기다리면 알아서 택시 번호 확인하고 택시에 짐 실어주고 택시 떠날때까지 배웅해줍니다. 아 그리고 세탁서비스가 옷 한벌당이 아니고 kg당(봉지, 3달러)으로 받아서 가성비 괜찮습니다. 필요하신 분들은 세탁 맡기는 것도 좋을것 같습니다. 친절하고 가성비 좋은 호텔로 정말 강추합니다!
10/07/2019
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5.0
09/30/2019
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5.0
Central location near to eatery, shops and attraction. Friendly staffs that always serve me with smile and treat me like their friends. They always prompt to answer my queries and gave good recommendation on local food. Will definitely stay here again if I visit Hanoi in future.
09/28/2019
0 likes this
5.0
저렴한 가격을 생각하면 만점을 줄 수 밖에 없습니다. 호안끼엠 호수 번화가와 인접해있음에도 불구하고 호텔은 굉장히 소음이 적으며 깨끗합니다. 직원들은 엄청나게 친절합니다^^
우선 조식이 정갈하게 잘 나옵니다. 쌀국수는 맛집과 비교해도 모자라지 않습니다. 공항 픽업 택시는 왕복 70만동정도로 이용 가능합니다. 마지막날 짐을 맡기고 놀고온 후에 샤워를 하고 공항으로 이동했습니다. 짐 보관, 샤워 모두 무료로 가능합니다.
2박 했는데 가성비, 가심비 모두 만족했던 숙소였습니다.
This hotel should be praise by its service and the quality of its staff. They went above and beyond to help us with anything we would need to have a comfortable stay.
We stayed one night and later repeated because of the great service and comfortable facilities. It is also conveniently located and it was easy to walk close by.
The staff was super helpful booking us taxis from and to the airport and even helping us sending a package from the post office (really, who does that?).
Breakfast was delicious and made to order besides a large buffet.
다른 사람들의 좋은 평가를 보고 예약했는데
역시 사람들이 많이 찾는 이유가 있더라구요
청결하고 직원이 매우 친절합니다. 이 가격대에 비해 객실도 넓었고 조식도 맛있었어요
위치도 너무 좋아요 재방문 의사 100퍼
Johannes
07/20/2019
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5.0
A fantastic stay with amazing service! Very good rooms with wifi.
とらくん
07/17/2019
0 likes this
4.0
スタッフの方々、皆さん親切で笑顔接していただいて満足しております。
JongHyun
07/16/2019
0 likes this
4.0
Jenson
07/11/2019
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5.0 "好酒店"
在還劍湖附近，吃飯、按摩都很近，酒店服人員務很好很熱心，房間也打理的很乾淨，空間也不錯
MK
07/11/2019
0 likes this
5.0
親切でフレンドリーなスタッフと好立地で快適に過ごせました。
Jenson
07/11/2019
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5.0 "好酒店"
飯店人員給予很多的資訊協助，服務很好！
房間也很舒適
Felicia
07/09/2019
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5.0 "Great Hotel For Your Stay!!!"
Our stay was very short but the customer service was phenomenal. The transportation/tour booking went very smoothly. The room met our expectations of comfort and the breakfast offered a variety of dishes that were delicious. We had laundry done and needed it back before leaving the following day, they had it returned to us by the end of the night. I would highly recommend Emerald Waters Hotel Trendy to anyone staying in Hanoi. Very close to many of Hanoi's attractions.
junghyun