코로나이후로 이용고객이 없어서 그런지 서비스가 엉망이더라구요. 처음 갔을때 불이 제대로 안들어와서 방을 두번이나 바꿨고, 미니바도 운영을 안하구요. 냉장고에 물만 있길래 마셨더니 요금을 받더라구요. 그리고 결정적으로 아침에 자고있을때 문두드리는 소리가 나더니 제가 자고있어서 답을 안했더니 갑자기 마스터키로 누군가 문을 열고 들어오려고 했어요. 다행이 장금장치를 해놔서 들어오진 못했는데... 무슨일이냐 물어봤더니 다른방에서 호출왔는데 방을 잘못 찾아왔다고 하더라구요. 아무리 어디서 호출이 왔어도 손님이 대답도 안했는데 마스터키로 문을 열고 들어올 수 있는건가요? 심지어 여자 혼자 자고 있던 방이었는데... 평이 좋아서 예약한 방이었는데 서비스는 물론 손님이 없어서 그런지 관리가 안되는거 같아요... 다신 오고싶지 않은 호텔이에요
08/17/2020
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3.0
07/26/2020
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4.0
Overall is good, the location is very convenient also it’s quiet during the night.
07/24/2020
0 likes this
3.0
Sheyda
02/28/2020
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5.0
Rigtig god service. God og ren værelse. Tæt på alt.
Sheyda
02/17/2020
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5.0 "Venlige personale "
Det har været rigtig god oplevelse at være i denne hotel. Venlige personale, god service og fantastik morgenmad. Vi kommer helt sikkert tilbage til denne hotel.
Bridget
02/13/2020
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4.0 "Would stay again!!"
Very helpful front desk staff, able to assist with tours as well reloading your cell phone. Great location, Excellent breakfast buffet. One of best massages ever from the house spa.
YOUNGWOO
02/10/2020
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5.0
Elizabeth
02/08/2020
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4.0 "Winter 2020"
Service was excellent! Rooms and bathrooms were a little small, but good location to see the sights of old town and the French Quarter. Restaurant was good, but breakfast menu is limited. Noticed some mildew and floor very slippery in shower, otherwise would have given it 5 stars.
02/05/2020
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4.0
Small hotel and cozy place to stay.
The manager Mr. Thang was superb and always kind, ready to help.
Used 2 rooms for my family, clean and very pleasant.
Karina
02/05/2020
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5.0
Every staff member was extraordinary. They were extremely attentive and kind. We felt we were well taken care of during our stay.
Jerome
02/04/2020
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5.0 "Great choice in central Hanoi"
Great location and super nice staff. Room was nice and cosy!
02/01/2020
0 likes this
4.0
jinseok
02/01/2020
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5.0
The staff is really nice and helpful. The rooms are clean and comfortable. We had an excellent time there and would gladly come back again
01/31/2020
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5.0
K．K
01/28/2020
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5.0
スタッフの方の対応が素晴らしいです。また、朝食も満足出来ます。
Irma
01/21/2020
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5.0 "Phenomenal stay!"
This hotel was way beyond my expectations as far as everything you could want. The customer service, the food, the amenities, the proximity to tourist attractions; everything exceeded what a guest could want. I would not hesitate to stay again!
Kwak
01/20/2020
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4.0 "친절하고 가성비 좋은 호텔 "
규모도 작고 편의시설이 다양한 것은 아니지만 전체적으로 깨끗하고 모두 친절했고 특히 조식이 맛있고 깔끔했어요
Stephanie
01/18/2020
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5.0 "worth it"
Great location, very clean, friendly staff. I would stay here again.
01/09/2020
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5.0
Everything about this cute boutique hotel is great! We got personalized
CEDRIC
01/07/2020
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5.0 "I recommend"
Nice hotel well located
01/05/2020
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5.0 "Value for money"
Very friendly staff. Very accessible location. Room is cozy.
4.0 "Excellent service, good location to food/landmarks"
The hotel management and service was excellent, but there were some minor issues which the hotel have been informed and hopefully make the adjustments. Shower pressure/head was weak and the aircon needed a filter clean as it seem to dampen the room. Perhaps new AC units would make the room much more newer as our AC unit looked fairly old, however we did enjoy our stay, good location for shops, food and close by to hanoi landmarks.
Small hotel with helpful and friendly staff. Location was very good with many nearby shopping and dining options. Near to the lake as well. The hotel looks new but the main door and toilet door need some maintenance as both needed to be slammed closed for them to be shut properly.
12/23/2019
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4.0
Lovely hotel and nice breakfast. Good location near the lake!
HAK
12/22/2019
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5.0 "친절하고 편한 호텔"
호안끼엠 호수에서 도보로 2-3분 거리에 있습니다. 적당히 떨어져 있어서 조용했구요 인근 관광지 다니기 좋았습니다. 아침도 매일 조금씩 다르게 나왔구요 너무 친절했습니다.
Richard Wesley
12/21/2019
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5.0
eigil
12/11/2019
0 likes this
5.0
12/10/2019
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4.0
Great little hotel with convenient location. In particular, the staff was wonderful and truly helpful (especially Sy and Mai). We would absolutely stay there again.
Sean
12/09/2019
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5.0 "Amazing staff and customer service."
Great customer service and guest experience, comfortable and well appointed room. Without a doubt I would stay here again if I went back to Hanoi. Nice breakfast. I would recommend using the hotel service for airport transfer, the airport transport situation here is a mess.
Joanne
12/09/2019
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5.0
Overall, our stay in Hanoi E Central was truly pleasant. The staff—from Mr Vu to the wait staff in the restaurant—was more than happy to help us with the simplest things, and made sure that we were taken care of. Huge compliments to the breakfast buffet as everything was delicious. Service was exceptional, rooms are spacious and comfortable, and the location is just heavenly—we mostly walked around Old/French Quarter and only needed a taxi service once to reach a museum outside the city. Thank you Mr Vu and the rest of the staff for your hospitality, and we would love to visit again soon when we get the chance! Cam on! - Joanne and Audrey
Good location for exploring Hanoi; very accommodating staff who helped with tours, tickets and guides. No hassle transferring to and from the airport. Substantial breakfast.
Julio César
11/08/2019
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5.0 "En pleno Old Quarter, junto al lago Hoam Kiem"
Experiencia positiva en la llegada con frutas y zumo.
Trato exquisito en Recepción por parte de todos los empleados.
Desayunos con calidad y detallistas. Agradecimientos al personal de comedor que eran muy eficientes y siempre con una sonrisa.
Habitación amplia.
11/06/2019
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5.0
Very helpful staff. clean and close to all attractions
Jungmin
11/04/2019
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4.0 "very clean room. good service. "
very clean room.
good service
simple but great breakfast
Grace
11/04/2019
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5.0 "Choose this hotel for your Hanoi trip!"
Very helpful staff. Clean accomodation.
Gabor
11/01/2019
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5.0 "Highly recommending to anyone! Fantastic location"
Great location, friendly staff, nice experience!
Douglas L.
10/30/2019
0 likes this
5.0
hai
10/21/2019
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5.0 "Good centrally located hotel - a few minor fix"
Hotel is centrally located; easily walk to everything in OLD city and area. Hotel staff are all very helpful with all aspects. The breakfast is good.
The cappuccino was extra - suggest top staff/manager to label this is directly on the food menu so your hotel guests know this and doesn't get confused. had dinner there - was too tired to head out - it was OK, nothing special.
Just a couple of things I left to staff & manager to improve: bed - could use a new, bathroom: a refresh cleaning/minor caulk renew of the shower walls, to clean the molds and broken seals.
Lefebvre