arrived really early in the morning (1:20 AM) before check in time and staff was very helpful and friendly in helping us. gave us an available room where we can rest and moved us the next day to a much bigger room for my family as a soon as the room was available
12/26/2019
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4.0
陽台有臭味，浴缸不能用，隔壁在施工，整天都很吵，還半夜在灌水泥到半夜一點多。
sabita
12/20/2019
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5.0
Excellent looking cation great food and shopping just a few blocks away
sabita
12/20/2019
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5.0 "Happy Camper"
It was amazing, close to shopping, and great food was just a quick walk away.
11/30/2019
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2.0
壁が薄く夜中まで続く隣のビルの工事の騒音が酷く寝れなかった。
11/23/2019
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1.0
Bathroom was very smelly. Rooms does not look like picture. Water supply was cut off one morning. Breakfast was served very slow (they had a ala carte selection).The only good thing was staff had good attitude.
Gratitude
10/20/2019
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2.0
The room was not what was shown on the intro ad.It was disappointing.
nothing like the Expedia photos...………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………...
07/03/2019
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2.0 "Not bad but not pleasant"
A well located hotel within reach of the train station, with friendly hotel staff and a good introduction to the hotel upon arrival by Linda.
Sadly don't be misled by the nice website photos though. The dimly tube-lit bathroom was the worst we've experienced this trip with mouldy tiles and a dated suite that's turned yellow over many years, blocked sink and bath drains, and ants crawling throughout!
There was no duvet cover in the room and the electric kettle was unfit as well as unsafe for purpose.
We were misold a hugely overpriced delux bus journey when we'd asked for a basic one and had a stressful time trying to recover our advanced payment.
Location was excellent in old quarter. There was plenty to eat at breakfast-all kinds of food. Staff were very helpful in printing train tickets for me and they stored our luggage two days before we stayed there while we went on a cruise in Halong Bay.
05/10/2019
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5.0
04/21/2019
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1.0
04/18/2019
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4.0
Staff was very friendly. They went above and beyond by packing me breakfast to go for an early morning flight.
I think if I had to stay over in Hanoi I would choose a more modern hotel. I needed to launder my clothes but it did cost twice what every other hotel I stayed at charged.
02/27/2019
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4.0
To
02/27/2019
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4.0
Liked the friendly staff and they speak English! The room was quite nice except the nice big window has a view of a wall. Book a balcony room if you want a view I guess? It doesn't really matter to me as I prefer to go out anyway. Bathroom isn't visually stunning but it's nothing to worry about; everything works as it should.
All in all it was a pleasant stay. The staff takes care of you if there's any issues.
comparing price and condition of the room, it's one of the best price deal room. shower booth and other things are quite old so could have a complaint on it but considering it's price it's a good deal.
12/26/2018
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1.0
Sebastiaan
09/08/2018
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4.0 "Pleasant stay in 'french' looking hotel"
Hotel conveniently situated in old town.
Staff is very friendly.
We had room without window to the outside. If you don,t want that, make sure you book another room. Breakfast very good though space a bit limited at 'peak hour'.
Public room looks very nice, rooms satisfactory.
When we came back again in hotel from Halon Bay cruise our room was still occupied by clients who had to stay longer because husband had to go to hospital. Though we booked 2 doubles we got 1 very big room now. Well they very politely asked if we could agree with that. We didn't mind that much as the room was nice and the staff very polite. We were also offered a late check out which appeared to be very handy.
