Our stay was exceptionally pleasant. Love the hotel convenient location near the lake and Old Quarter. The entire staff from reception to housekeeping and food service were professional, courteous, friendly and extremely helpful. Would definitely stay here again the next time we’re in town. Highly recommended.
12/22/2018
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5.0
Teikai
12/22/2018
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4.0
12/21/2018
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5.0
Very good hospitality of the staff not only receptionists but the ones who serve breakfast. I liked the Travel Advice note (1 sheet summary) which I was given upon check-in. They really helped. Also, check “Hanoi recommendation” attached to the map (you can get it at reception and room). I feel that they listed most recommended restaurants (per different cuisines) and cafes on the TOP of the list (no affiliate PR but purely good ones in Hanoi). Very useful information.
Arpana
12/18/2018
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5.0 "Fantastik"
Mycket trevlig och service inriktade personal. Bra frukost.
12/17/2018
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5.0
The staff are outstanding and made us feel both welcomed and at-Home. There are just 27 rooms, 3 per floor, and ours was clean, comfortable, had a great bed, and a view of the lake. The location is ideal for exploring the Old Quarter and lake. We will return the next time we are in Hanoi.
JENNI.L
12/04/2018
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5.0
My family stayed close to a week at the boutique Bonsella Hotel. The location is perfect, within minutes of Hoan Kiem Lake but on a clean and charming side street. Located on the top floor with view, the breakfast buffet and other included menu items were delicious. Also, the ladies that run the breakfast shift were so sweet and accommodating. We enjoyed all the amenities but most of all we were blown away with the 5-star customer service - from Jason, the manager, to the receptionist and bellmen. One morning we needed to leave early for Ha Long Bay and the front desk insisted on packing us breakfast for the road! The staff was always there if we needed any help, but never intrusive or hovering. It’s a good balance. We would not hesitate to recommend or stay at Bonsella when we come back to Hanoi. It’s a gem.
What we like was first, the great staff and location. Great stay.
Bob
11/11/2018
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5.0
Everything is top notch at this hotel. Great breakfast also.
Julie
11/10/2018
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5.0
Thank you to Leo, Jason and all the staff we had a wonderful stay at your hotel. Perfect location, lovely hotel facilities, beautiful breakfast served by lovely ladies. Our greeting every day by the lovely smiling doormen and ladies at reception. A special thank you to Leo and Jason for booking our tours and flights and all your tips and advice. your all made our holiday so special kind regards David & Julie
11/09/2018
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5.0
Staff was always helpful and facility is located in the Old Quarter
Very safe
11/07/2018
0 likes this
5.0
SH
11/06/2018
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5.0
Good location, clean room, friendly staff
VERYVERY GOOD
Ling
11/06/2018
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4.0
Staff very friendly and responsive to queries. They remember your name. They are also very helpfull for example they assisted in airport transfer. However there were construction near by and the sound was a bit annoying.
11/04/2018
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5.0
wx
11/02/2018
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5.0
nice hotel in the old quarters. less than 5min walk to the hoan kiem lake and abt 5min walk to the water puppet show theatre. very friendly staff and good service. stayed in both junior suite and family room. prefer the family room as it is less noisy at night. the staff almost made a mistake and asked me to make payment for an extra bed for the junior suite even though i have already made payment for 3 pax through expedia. the issue was quickly resolved by the manager.
Hotel staff are very friendly. Location of the hotel is good.
Amanda
11/01/2018
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5.0 "Perfect, comfortable spot to explore Old Quarter "
This was a comfortable spot close to everything you could want to do in Hanoi. The staff was very accommodating and there was always a friendly face to greet you when you arrived or left. The room was nicely appointed and had a comfortable bed. I don't mind a firm mattress that you often find in SE Asian, but that is not a worry here. Hoan Kiem Lake is right around the corner and the street the hotel is on curves around and spits you out right into the Old Quarter. We ate at the Durty Chicken place just a few doors down when we needed a break from Vietnamese food and it was very good. Also went to the Polite & Co. Bar close by for some excellent cocktails at reasonable prices. The part that could be improved is the breakfast offering. The ladies working on the floor are so sweet and helpful but the offerings we're kind of a mixed and the coffee was TERRIBLE. That is a tough one considering Vietnam has such great coffee all over the place. My friends and I joked that it tasted like they used one K-Cup for the same pot all week. We ended up frequenting the Em Cafe just down and across the street every day to get our morning pick me up. Great little spot with a nice owner, great coffee, nice small menu that she tries to source organically and a lovely terrace from which to watch all of the street action below. Beware the massage place directly across, though, right where the road bends. Overall, loved Bonsella and would stay again. Just work on the coffee!
I travel quite alot in asia, stayed in 5* hotels and most of the time don't deserve the 5* ratings . Bonsella hotel is an exception. From the minute you checkin to checkout, you are treated like a family. Location was superb within waking distance to main attractions. There are also many eateries near by. All in all, its very affordable. Please chose Bonsella when you are in Hanoi..you will not be disappointed.
I stayed at this hotel for 2 nights and it was really great. The staffs are very kind and lovely and breakfast was simple but awesome. The location is just right beside of the lake which is safe and convenience for exploring old quarter area.
10/27/2018
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4.0
10/27/2018
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4.0
Nice hotel. However, we are not able to see lake much from our room even though we chose the room with lake view.
10/26/2018
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5.0
Eunbyeol
10/25/2018
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4.0
Luong
10/23/2018
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5.0 "Hanoi old town"
Walkable to most of restaurants, old center and few steps away from the lake. Hotel is clean and the service is 5 *. Staff are polite and friendly. They go out of their ways to make sure when you leave, you leave it with a big smile! Kudos to Mr Cuong, front desk manager, who took a step further by offering a free transportation to airport when I told him about the noise of a next door’s construction. Definitely, I will come back! Thanks Bonsella :-)
La deuxième fois que je viens dans cet hôtel à Hanoï. C'est le meilleur hôtel que je connaisse. La gentillesse et la serviabilité du personnel sont exceptionnels. Ma chambre bien situé était confortable, jolie et calme donnant sur une petite rue avec des commerces et des restaurants tout près du lac. je garderai un très bon souvenir des trois nuits passées dans cet établissement qui s'ajoutent aux trois excellentes nuits passées il y a un an dans cet hôtel. J'ai pu également dialoguer en français avec certaines personnes de l'équipe. Je n'oublie pas non plus la gentillesse et le professionnalisme des jeunes femmes s'occupant du petit-déjeuner. En espérant retourner une troisième fois au Hanoï Bonsella Hôtel.
Staff was very friendly and helpful. As a girst time visitor to Hanoi they answered our questions and helprf us plan our activities.
Alex
10/18/2018
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5.0
Die Lage des Hotels ist perfekt für die Erkundung der Stadt zu Fuß. Unser Zimmer war geräumig und hatte einen schönen Ausblick zum See. Die Angestellten waren außerordentlich bemüht und behilflich bei sämtlichen Belangen und absolut zuverlässig bei unseren Buchungen von weiteren Zielen, Zug- oder Bustransfers in Vietnam!
Simon
10/11/2018
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4.0
Nice hotel and closed to the lake, the staff very friendly and keep the smile all the time. The room very clean and breakfast very good too.
miyoung
10/10/2018
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5.0 "어디갈지 망설이시고 계시다면 추천합니다."
직원들 모두가 친절합니다.
조명이 밝고 조식이 한국인 입맛에 맞습니다.
호안끼엠호수에서 매우 가깝고 요셉성당,응옥썬사원,수상인형극장,야시장이 정말 가깝습니다.
하노이에 다시간다면 꼭 다시 방문 할 예정입니다.
SHENG FEI
09/30/2018
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5.0 "很好的服務"
離開的時候，飯店人員甚至幫我們提行李到街口一起等車：)
Liza
09/29/2018
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5.0
It was a perfect stay!! I was alone for a business trip, a short trip. The area which the hotel is located looked a little scary, but I was fine with it at the end. The staffs were super professional and friendly. They were very helpful. Especially, Leo, Jason and the two ladies at the roof top restaurant. They have a perfect write up flyer for the hotel and Hanoi. It was so helpful for me to get to the places. The hotel was so clean, and they clean it immediately if you are not satisfied with the cleaning service. The best thing that I like about the hotel is that they leave good night notes and farewell notes on your bed. So, when you get back to the hotel after one tiring day, they will never fail to carve a smile on your face with that note. And, not to forget they can tasty breakfast too!! Overall, it is highly recommended.
Meget rart stille hotel lige i midten af den gamle bydel. Meget behjælpeligt personale. Tæt på alting. Det vil jeg germe anbefale.
Takaaki
09/25/2018
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4.0
Jaehong
09/19/2018
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5.0 "본셀라 호텔, 가성비 호텔로 강력 추천합니다"
가격 대비 정말로 최고의 호텔입니다. 높은 층에 숙박하면 호안끼엠 호수가 보이고(꼭대기 층 식당에서는 더 잘보입니다) 직원들이 저희 가족이 4박 후에 택시타고 공항에 돌아가는데 모두 나와서 인사해주는데 정말 잊을 수 없는 순간이었어요. 아침 조식도 너무 알차게 잘 나와서 4일 내내 잘 먹었습니다. 그리고, 위치도 하노이의 주 관광 스팟인 호안끼엠에 위치하고 있어서 롯데 타워같이 먼 거리만 아니면 도보로 시내 구경할 수 있었던 것도 정말 좋았습니다.
My family were completely satisfied with this hotel. I highly recommend this hotel if you are looking for hotels near Hoan Kiem Lake.
- Location: Awesome. It's located in Hoan Kiem District, where there are many tourist spots.
- Price: Perfect. We only spent less than 30 us dollars per person per day for one hotel room!(we were a group of 3 people) Of course, breakfast was included.
- Service: Excellent! Staff at the reception came out of the hotel to say goodbye to us on the street when we left the hotel to go to the airport. I believe the good quality service will be provided for you as well.
하노이 중심지에 있으며 호텔크기는 그리 크지 않지만
이용하기에 무리가 없는 호텔입니다. (가격과 이동경로 등등)
여러가지 이점이 많은 호텔로 무엇보다 직원들이 너무 친절하고
아침 조식은 맛있습니다. 아울러 조식 장소가 10층에 있어
하노이 호엔끼엠 호수가 바로 보여서 좋습니다.
Steve
09/10/2018
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5.0
Great location and amazing customer service. Would stay here again should I end up in Hanoi in the future!
HYUNJOO
08/27/2018
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5.0 "후회없는 선택"
너무 친절해서 미안할정도
YOUNG JI
08/20/2018
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5.0 "별5개"
직원들이 모두 친절했구요 깔끔했고 특별히 조식이 마음에 들었습니다 조식먹는 식당에서 호안끼엠호수가 보이는 것 또한 좋았습니다 호안끼엠호수와 1분 거리, 성요셉성당과 3분거리에 있고 주변에 24시간 편의점도 있어서 위치도
굉장히 만족스러웠습니다
heejung
08/20/2018
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5.0 "친절한 직원들과 깨끗한 룸, 환상적인 위치~"
1. 직원들이 친절합니다. 직원들 수준은 5성급 호텔에 견주어도 모자람이 없습니다.
2. 룸이 깨끗하고 창문이 있습니다. 옆으로 여는 창문이 아니고 오피스텔처럼 앞으로 당겨서 여는 창문이예요.
3. 위치: 걸어서 마트, 성당, 음식점 어디든 이동 가능합니다. 위치는 정말 최고예요!!
4. 한 층에 룸이 3개씩만 있어 복도랄게 없기때문에 복도소음은 없습니다. 그래도 소음에 예민하신 분은 미리 말씀하시면 시끄러운 도로쪽 말고 안쪽 방을 배정해 줍니다.
5. 본셀라에 있다가 롯데호텔 갔는데 이상하게 자꾸 본셀라가 그리워집니다~ 숙소에서 걸어나와 호안끼엠 어디든 놀러다닐 수 있는 위치가 자꾸 아쉽더군요. 그냥 5일내내 본셀라에 있을걸 잘못했다고 신랑이 후회하더라구요.
Simon
08/20/2018
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5.0 "Lovely hotel close to everything in Hanoi."
This hotel is located next to the lake in the heart of Hanoi. We were in a group of six, checking in a different times. The hotel manager Jason was so helpful. We missed our trip to Halong Bay due to weather & the staff couldn't do enough to arrange an alternate tour.
08/19/2018
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5.0 "Central with excellent staff"
The staff at this hotel go above and beyond to make your stay a good one. They are so welcoming and friendly. We had a group of 6 and one of our party turned 50. Jason booked an amazing restaurant for us and arranged a cake which he would not accept payment for. They also decorated his room. Hotel is very central, walk to lake, shops, restaurants and hop on hop off bus. We highly recommend this hotel as they made our stay a very memorable one. Thank you Jason and staff
Kevin
5.0 "5 Stars. Highly Recommend!"