Staff is superb. Good breakfast. Slightly noisy location, of course you are in the middle of a city
HSI YU
10/04/2019
0 likes this
5.0
Sira
10/03/2019
0 likes this
5.0
다시와도 이곳에서 묵고싶을만큼 좋은 서비스를 받았고, 호텔 위치나 방의 청결도 등 다 완벽했다~!
10/03/2019
0 likes this
5.0
10/02/2019
0 likes this
4.0
Paulo
10/01/2019
0 likes this
5.0 "Cute hotel with an amazing staff right in old town"
This is a small boutique hotel, very comfortable and with amazing staff. It you want to stay where things are happening, this is the place. All staff was very, very attentive. Just to give an example: My wife needed soy milk with the coffee. Well, soy milk is not popular in Vietnam, and they did not have it on the buffet. However, Ha (yes, her name is Ha), figure out what it was and had someone go and buy some soy milk right away and had it just in time.
Jenny at the front desk actually booked all the transportation to/from airport and even the HaLong by cruise, even for transportation to/from another hotel when I first arrive. Jason, the manager is also very active and anticipating our needs all the time.
We noticed that generally speaking staff service is very personal in Vietnam and other Asian countries. Makes me wish that American hotels would consider more than just making an effort to give their change in brand new bills as a standard of service quality.
Sehr gut gelegenes Hotel. Perfekt um zu Fuss das Stadtzentrum zu erkunden.
Personal sehr freundlich und hilfsbereit.
Frühstück in der obersten Etage gut und frisch zubereitet.
Wir kommen gerne wieder einmal.
09/30/2019
0 likes this
5.0
Central location near to local eatery, cafe, shops, spa and attraction. Friendly staffs that always serve me with smile and treat me like their friends. They always prompt to answer my queries and gave good recommendation on local food. Love their daily buffet breakfast spread and I even got a surprise birthday cake from the kind staff that made my birthday a memorable one. Thanks to the hotel staff for their warm reception and kind assistance during my stay. Will definitely stay here again if I visit Hanoi in future.
Great hotel on a quieter street in the old part of the city. Excellent staff and attention to detail.
09/30/2019
0 likes this
5.0
スタッフの対応が親切。
Paulo
09/28/2019
0 likes this
5.0
KunKai
09/27/2019
0 likes this
5.0 "High CP hotel"
Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.
YUJIN
09/18/2019
0 likes this
4.0 "아이요금을 따로 받네요."
아이가 한명 포함된 가족여행이었고 3박을 묵었습니다.
분명 호텔스닷컴에 요금을 지불하고 갔는데 체크아웃하는날 아이요금으로 하루당 10불씩 요구해서 너무 황당했네요.
아무리 찾아봐도 아이요금별도라고 적혀있지 않았고 나는 그런 사실을 듣지못했다고 해도 내야된다고해서 다시 사이트에 들어가서 찾아보고 예약확인에 들어가 찾아보고..
한참을 그러고 있었더니 50% 깎아주겠다고 다음부터는 돈을 내라고하더군요.
다음엔 아마 가지 않을 생각입니다.
전체적으로 다 친절하고 조식도 맛있고 만족스러웠는데 마지막에 내지 않아도 될돈을 내고 온듯해서 기분이 좋지 않았습니다.
예약할때 어른둘,아이하나로 넣어서 예약을 했는데 왜 별도로 돈을 더내라는건지 이해하기 힘듭니다.
혹시 아이를 데리고 가시는분은 참고하시기바랍니다.
The staff made us feel special from beginning to end.
Jenny, Kate and Helen at the front desk were just wonderful.
The young lady at breakfast was great too.
08/21/2019
0 likes this
5.0
スタッフの方がいつも笑顔でした。フロントの方は、丁寧でいろいろなことを教えてくれました。
Katsumi
08/19/2019
0 likes this
5.0
ホテルのスタッフがとても親切でした。
08/11/2019
0 likes this
5.0
The staff were very friendly.It was convenient to move because it was located near the lake.
07/23/2019
0 likes this
5.0
좁고 긴 형태의 10층건물.깨끗함
전망은 볼게 없음
호안끼엠 바로 옆이라 편의시설 많음
직원 친절..특히 조식담당 직원
조식 종류 몇개 안되나 따로 주문 할수 있고 여러개도 가능
주말에 차량 통제되서 공항갈때 짐 끌고 거리로 나와서 타야함
07/06/2019
0 likes this
5.0 "Excellent."
Location and service were superb for the price. Will stay again.
07/05/2019
0 likes this
4.0
07/01/2019
0 likes this
5.0
スタフはホスピタリティに溢れていて、満足できました。
hyung jung
06/26/2019
0 likes this
5.0
가족 이서 잘보내고 왔습니다.
정말 과잉친절에 감동 받았습니다.
주변관광지라서 걸어서 이동 가능 합니다.
날씨가 너무 더워 고생 은 좀 했습니다.
06/23/2019
0 likes this
5.0
Es gibt nichts, was uns nicht gefallen hat. Der nette, freundliche Empfang, die Hilfe für Unternehmungen waren sehr angenehm. Besonders ist auch der nette zuvorkommende und nicht aufdringliche Service im Frühstücksbereich hervorzuheben. Wir haben uns im Hotel Bonsella sehr wohl gefühlt und können dieses unbedingt empfehlen.
JINHO
06/21/2019
0 likes this
5.0
직원 매우친절하고 룸상태 깨끗하고 호안끼엠호수근처라 이동이 아주편하고 체크아웃후 직원이 문바깥까지 배웅 너무너무 친절 본셀라호텔 다시 방문 하고싶읍니다
tae sik
06/20/2019
0 likes this
5.0 "기분좋아지게하는 호텔"
공항에서의 픽업서비스부터 모든 예약이 가능합니다 아침조식도 맛있고 직원분들이 모두 친절하며 공항으로 배웅서비스까지 완벽했습니다 요약하면 기분좋아지게하는 호텔입니다 재방문 의사 있습니다 언젠가 다시 하노이를 방문하게되면 꼭 들르겠습니다 감사합니다 더운날씨때문에 무척 힘들었지만 호텔에서 잘쉬어서 여행을 무사히 다녀올 수 있었던것 같습니다
Wonderful service, breakfast is delicious, everybody is so friendly and helpful
06/17/2019
0 likes this
5.0
Good location. Great service. Clean. Good breakfast.
boyeon
06/15/2019
0 likes this
5.0 "Bonsellar hotel is really great~!"
가성비 대비 아주 훌륭한 호텔이였습니다~! 무엇보다 직원들 모두 매우 친절하였고, 신경써서 챙겨주는 느낌이였습니다. 위치도 좋습니다~ 구시가지쪽은 다 걸어서 볼 수 있구요~ 주변은 좀 시끄러운 편인데, 이 지역 어느호텔을 가도 똑같을 거 깉아요.
Here is a very good hotel. All staffs are very kind: )Thanks to them, my trip was great~! I want to stay at Bonsellar hotel again.
5.0 "EXCELLENT BOUTIQUE HOTEL WITH FRIENDLY STAFFS "
Wonderful hotel with good quiet location, big room & extremely friendly staff ready to help-out with any requests. The buffet breakfast was also good with sufficient menu for full-time Vegetarians like us. Would highly recommend this hotel as it is within walking distance to the Hoan Kiem Lake, shopping streets & plentiful of F&B outlets.
This hotel is one of the best place that we’ve ever stay in. Great staff, good food, best location. We’ll definitely come back.
05/22/2019
0 likes this
5.0
Very clean, comfortable room. Excellent services. Nice staff. Good food.
Mario Richard
05/21/2019
0 likes this
5.0
A partir de la cálida recepción a nuestra llegada, fuimos comprobando una a una las facilidades, el servicio, la limpieza, etc. Todo excelente, según lo ofertado en hotels.com. El desayuno es una fusión de menú estándar con deliciosas sopas vietnamitas. Encontramos que todo es tal cual lo ofrecido en la descripción, incluyendo las fotografías, la calidez humana y amabilidad del personal que, obviamente no pueden ser descritas, excedió nuestras expectativas. Nos sentimos muy cómodos, contentos y satisfechos, recomendamos en un 100% y de volver a Vietnam con toda seguridad nos alojaríamos en este Hotel.
직원들이 친절했고, 무엇보다 호텔에서 냄새도 안나고 쾌적해서 좋았어요 :) 다음번에 진짜 또 이용하고 싶은 곳이에요
Moonha
05/18/2019
0 likes this
5.0 "Excellent choice!"
Nice staffs! Good location! Clean!
05/17/2019
0 likes this
5.0
all good. very very kind and clean. I visited twice at 2018, 2019
05/17/2019
0 likes this
4.0
05/15/2019
0 likes this
5.0
Great location. Great services. Great staff (especially food court staff). Comfortable room and very good food.
05/14/2019
0 likes this
5.0 "good "
service was great. best part of our stay. breakfast could have more options. place seems to cater to many koreans and it is reflected in the breakfast provided
