We were so grateful for the helpful and friendly staff who really went out, Jerry was exceptionally. Good value as well
Kyungyun
12/13/2019
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5.0 "If i visit hanoi again, i will stay here again"
Comfortable and clean room
Also they are kindness especially,Jerrry helps me a lot
Thanks to Jerry’s help, everything was perfect
Thank you again
Kim Trang
12/13/2019
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1.0
The only good is the service from receptionist (Quy). He has shown the professionalism, very friendly and helpful. We travelled for 3 weeks from South of VN all the way to North and we stayed at 3* to 5* hotel. It was very disappointed at Golden Cylo regarding the quality that we received. It was the most pay hotel we did for our trip. The beakfast was completely terrible, we had exactly the same foods for 3 days, very limited choices, old bread was served every morning. My husband only expected some fresh breads to have with jams but unfortunately I seems hard , I only had dragonfruits for my breakfast.
It wad hard to see some other guests came to breakfast with same disappointment. I don't believe that it's staffs faults as there is no sign of management to check on guests and support staffs with guidance. However, we enjoyed out trip and had a good time.
Thank you Vietnam and see you again.
Hotellet var veldig bra, og alle som jobbet der var fantastiske til å stille. Frokosten var meget meget bra. Koste meg hver morgen. Nå er det en del forskjell på 4 stjerner er i Hanoi, kontra Saigon, men jeg har ingen betenkeligheter med å ligge der senere. Eneste grunnen til at de ikke får fullt, er varmtvann, eller mangelen på det. Lå der 5 netter. Første natten var det bra, men de neste slet jeg med å få varmtvann, måtte renne mer en 15 min, og det var ikke brukt opp av andre gjester, for jeg sto opp kl 0500
The location of the hotel was good. Central located in the Old Quarter of Hanoi. Beware if you lose your key card. They charged us $20 USD for it! We were not told that we would be charged and didn't see it officially posted anywhere or warned when I initially reported it missing. In another hotel in Vietnam, they posted a 20K Dong fee for lost key cards. A huge difference and I suspect we were ripped off at Golden Cyclo. Plus the room had mosquitoes and cockroaches.
The front desk was friendly and accommodating. He checked to see if the room was clean and ready so that we could just check in early instead of doing luggage storage. We booked the city tour through them which had a bunch of sites in the itinerary. Business center is really just two computers at a desk, but it was very handy to print out documents.
5.0 "Great service and very convenient to Old Quarter"
Very nice hitel in Old Quarter. Staff very friendly and helpful. Rooms very comfortable. Breakfast buffet very good. Jerry on reception goes beyond duty to make sure everything was perfect!
Sạch sẽ, nhân viên thân thiện. Mình sẽ chọn nơi này cho lần sau.
PhakLin
10/09/2019
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4.0 "Noice "
Good point--friendly ambience. most staff are polite n friendly. superb location.
Minus point-- No sound filter , hence ear plugs are a must if u cannt stand noise . Can hear lots of machice functioning noices all day, eg wachine machine, aircon, water running, vehicles , human door bangs etc. Ear plugs are helpful.
10/09/2019
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4.0
Walkable around the attraction places , a lot of street food around ..good location
10/07/2019
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4.0
10/03/2019
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5.0
이틀 전에 갑자기 베트남 여행을 결정하게 되어 준비도 되니 않고 많이 막막했다. 클룩 픽업기사는 늦게 오고 날은 덥고 오토바이에 모든게 다 멘붕이었는데 친절하고 센스 있는 직원 덕분에 즐겁게 여행하고 집으로 돌아갈 수 있었다. 나중에는 한국어 번역기까지 돌려가면서 설명해주었고, 집에 돌아가는 날에는 비까지 맞으면서 짐도 실어주었다 ㅜㅜ 그런데 지금보니 여기 호텔 서비스를 내가 모르고 지나친게 많다는 것을 알게되어 조금 속상하다.
10/01/2019
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4.0
Binh Hai Thi
09/27/2019
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5.0
Binh Hai Thi
09/26/2019
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5.0
Glenn
09/26/2019
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5.0 "Friendly staff"
Very enjoyable stay. Found the reception and restaurant staff friendly and helpful. Would definitely stay here when next in Hanoi.
09/26/2019
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4.0
Binh Hai Thi
09/23/2019
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4.0
Mark
09/20/2019
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5.0 "Great hotel to stay"
Comfortable hotel with friendly and helpful staff and the breakfast is great.
Good base for exploring Hanoi and breakfast was decent. Room was a bit damp and musty smelling though, with no windows. Decent sized though with toiletries provides and staff were lovely.
09/02/2019
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5.0
スタッフの応対が素晴らしかったです。
Benoit
08/30/2019
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4.0
08/27/2019
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5.0
Extremely polite and helpful staff. Very convenient location
Thomas
08/20/2019
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5.0
The staff were fantastic and very accommodating. The breakfast which is included with your stay has a wide selection and tastes quite good. It was a very pleasant experience and I highly recommend it; especially if you consider the quality given the price point.
08/19/2019
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5.0
08/11/2019
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5.0 "Good experience with Golden Cyclo Hotel "
Very good location, very helpful receptionists who all have a very good command of English. Decent selection at breakfast too. ( excellent for the money you are paying) The main attraction was its location. It was fantastic. Most of the attractions and must-eat locations are within a 10-minute walk from the hotel. Would most probably stay at the hotel again when visiting Hanoi for leisure! Overall, very value for money.
Daniel
08/11/2019
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4.0
The staff members are super nice and friendly. The place and rooms could really use some minor cosmetic repairs
08/05/2019
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5.0
They could not do enough for us as we only arrived at 6 pm and left at 5 am
07/30/2019
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4.0
Søde personer, meget hjælpsomme receptionister Jerry og Sophie, de er meget imødekommende og sætter dig først og bruger tid på dig!!
Morgen maden er ikke den bedste!
07/28/2019
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5.0
The service was second to none! I would recommend this place to my family and friends. Beautiful gem!
CHINGYI
07/20/2019
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5.0
環境乾淨,服務人員非常熱心
Nice hotel and good customer service
Staff is good services and helpful. They try their best to describe the attractive point
07/11/2019
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4.0
06/25/2019
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5.0
The staff were really friendly and helpful. One staff gave us best direction for our destination, the other staff made us breakfast box upon check out because we had to leave early morning.
The location was very convenience to go sightseeing in Hanoi city.
Room had been kept cool when we arrived. Room cleaning was good. However, someone, maybe housekeeper left dirty towel inside our room after cleaning, it was not matter for us.
We enjoyed having pho noodles and tropical fruits for breakfast.
I hope to come back this hotel next time!
Carolyn
5.0 "Very friendly and helpful staff"