Nếu dự định đến nơi sau 05:30 vui lòng thông báo trước với nơi lưu trú bằng thông tin liên lạc trong xác nhận đặt phòng. Nhân viên tiếp tân sẽ đón tiếp khách tại nơi lưu trú.
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Tuổi nhận phòng tối thiểu là 18
Tiện nghi, dịch vụ nổi bật
50 khu phòng
Dịch vụ dọn phòng hàng ngày
Nhà hàng và quầy bar/khu lounge
Khu spa với đầy đủ các liệu pháp
Trung tâm thể dục
Bãi đậu xe có người phục vụ
Trung tâm dịch vụ văn phòng
Xe đưa đón sân bay
Trông trẻ
Sân thượng/sân hiên
Quầy tiếp tân phục vụ 24 giờ/ngày
Phục vụ cà phê tại khu vực chung
Wifi miễn phí
Tiện nghi cho khách gia đình
Trông/giữ trẻ (phụ phí)
Giường gấp/giường phụ (phụ phí)
Tủ lạnh
Có phòng thông nhau/liền kề
Phòng ngủ riêng
Khu phòng ăn riêng
Lân cận
Tại khu vực Quận Hoàn Kiếm
Cách Hồ Hoàn Kiếm 8 phút đi bộ
Cách Nhà hát Múa rối Nước Thăng Long 11 phút đi bộ
Cách Nhà hát Lớn Hà Nội 16 phút đi bộ
Cách Lăng Bác 25 phút đi bộ
Cách Di tích nhà tù Hỏa Lò 9 phút đi bộ
Cách Đền Ngọc Sơn 12 phút đi bộ
Cách Chợ Đồng Xuân 15 phút đi bộ
Cách Văn Miếu 21 phút đi bộ
Cách Phố Hàng Gai 5 phút đi bộ
Khách sạn sang trọng với khu spa với đầy đủ các liệu pháp, liền kề trung tâm hội nghị, gần Phố Hàng Gai
Petit hotel calme ( ce qui n'est pas evident à hanoï) propre et confortable. Tres bien situé dans le vieux quartier. Pratique pour les visites à pied. Personnel serviable, disponible et tres agréable. Seul bémol le petit dej. Je recommande.
TakayukiSarodo
02/23/2020
0 likes this
5.0
とても清潔で利用しやすかったです。
02/04/2020
0 likes this
3.0
01/17/2020
0 likes this
3.0
Hayden
01/10/2020
0 likes this
1.0
THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that at superficial glance looked ok but then the surroundings sunk in. Dirt on the walls, dirt on the floors, bed as hard as a rock. The linen smelt and looked like they had used the same linen since the 80’s. The toilet was leaking on the floor. We wanted a drink so went to reception and asked them how to get to the roof top bar (that they use as the primary picture when advertising) only to be told that it was no longer there. We asked them to the fix the toilet and went out. On our return they said it was fixed but when we got back it was still leaking all over the floor. I picked up a towel to soak up the water and the towels smelt as if they had been washed in a cigarette factory
The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.
Christl
12/24/2019
0 likes this
3.0
SHIRA
12/22/2019
0 likes this
2.0
Booked into gem and when arrived said the hotel was fully booked and moved us to a lower quality hotel and never compensated for the change.
Paul
12/21/2019
0 likes this
4.0 "Belle hotel mais assez déçu "
Déçu car c’est un très jolie hotel avec un bon service mais nous l’avions réservé principalement pour le rooftop mais quand nous avons voulu y aller une personne nous y a interdit l’accès. Par rapport au prix nous nous attendions a des chambres plus grandes car en vrai ca ne donne pas comme sur les photos, avec les sac de voyages vous n’avez pas de place du tout. De plus, si vous aimez dormir le matin, oubliez! Nous étions content que ce soit une rue piétonne juste pour ça mais les femmes de ménage font un boucan pas possible, elles gueulent de chambre en chambre pour se parler, elles mettent la musique sur leurs telephones et cela, dès 8heures du matin. J’ai fini par sortir afin de leur demander moins de bruit, elles ont baissé légèrement la musique mais nous l’entendions toujours et elles continuaient de se parler sans cesses.
1.0 "SCAM.. photo by hotel.com is trap..refer review "
They are cheaters. Unfortunately i read review after I trapped. They have done same with many customer. You will book for GEM suite room but after you check in they will ask you to go 20 Mtr away in another old building with full off smell and dirty even not worth $20. Hotel.com team looks also involved. I made 2 time call each time 20 min over international roaming but no use..I spent another $100 on roaming call to singapore. Nightmare..
Ng
09/15/2019
0 likes this
4.0
Chun Wui
08/20/2019
0 likes this
4.0 "Was assigned to stay in their sister hotel"
Check-in counter is at the next door hotel. Staffs are very friendly but unfortunately I was assigned to stay in another hotel along the main street named The Art Classic Hotel, as there are no available room at Gem Premier. I was given a room on top floor. The breakfast is very simple and not much choices.
Lovely boutique hotel with best services . All staff were amazing, so welcoming and helpful,
06/08/2019
0 likes this
4.0
The location is very nice.
DanneyLeow
05/24/2019
0 likes this
4.0
Was here 3 years ago so was looking forward to stay in their new wing but no luck this time round. Rooms are clean and tidy but the hardware like aircon, tv, fridge,toilet seriously in need of servicing or replacement. Only positive comment for the ever friendly ,helpful(Jenny) and honest staff(oops forgotten her name sweet looking specky girl) that made up for the negative comment. Upon checking out, I left my mobile phone at the lobby and she ran to the main road just in time to return me the phone before the taxi drove off. :)Appreciated !
Vilken underbar personal alla var glada och hjälpsamma ett extra plus till Jenny hon hjälpte till med allt från information till problem med laptopen på rummet.
Rummet var rymligt likaså badrummet, sköna sängar och bra städning.
Restaurangen ok frukosten hade allt att önska och de odlade egna grönsaker i köksträdgården. Massagen den bästa vi fick i Vietnam. Läget var lugnt och bra mellan stranden och stan. Cyklar lånades ut gratis och 5 min till stan.
It’s been a wonderful holiday and fabulous hotel to stay in. We spent two nights in this hotel and we like it so much. Love the room, we had a big room with a small private balcony and the bath tub is so nice.. Peoples in the hotel are extremely friendly and nice
and they arranged our Honey Package. Tom was amazing responding to emails and any changes we thought about. I must add that we actually only booked about 4 weeks before the trip! He quickly replied with a suggested Itinerary (with what we had asked to do & what she suggested) which worked out perfectly! We went to Ha Giang..Hoi An...Hue... Saigon...a 7 night Mekong river cruise on "The Jahan"....Siem Reap (20days). All transfers, hotels, tours, drivers & guides were excellent. The cruise was truly amazing & would highly recommend it.
Do not stay here. These people are dishonest and quite frankly I felt in danger. After being asked multiple time am I travelling alone, I was taken away to an entirely different property, thrown into a strange room at the bottom of the stair, that stank of mould, now window or a proper door. To be honest I felt like I was in a scene from the movie 'Taken'. After a huge argument I finally managed to get out of there and put into another hotel, where I was warned to lock my windows and door at night. I had to sleep with furniture up against the door. It was a dreadful experience
The rooms look nothing like this. The hotel - unrecognisable!!!!
Servizio Ottimo si trova vicino al centro della città . personale ottimo la receptionist Jenny fantastica....
Di sera la città e fantastica e l hotel e proprio nel centro. Lo consigliamo vivamente..tutto il personale ti aiuta e cerca di soddisfare i tuoi desideri..
Ali
04/29/2019
0 likes this
4.0
Overall, the hotel was in an amazing location and the staff were extremely helpful. We got upgraded on our arrival (it really wasn’t much of an upgrade). They must have JUST finished painting because it smells very strongly of paint. This improved when the AC was on but appeared again when it was off. We stayed a total of 3 nights and on the last two days, our room smelled VERY strongly of sewer. Otherwise, the hotel is very clean! Hot water and AC worked great. The staff was fabulous. Breakfast was also really great. Bed was somewhat firm but that’s to be expected of Asian countries. Aside from the smells, everything was great!
Hôtel à coté du lac et du vieux Hanoï, je conseil d'y passer les vendredi et samedi pour le marché de nuit et le tour du lac qui devient piéton. Hôtel en travaux, petit déjeuner moyen, pas beaucoup de choix, pas de viennoiseries. Le personnel est bien. Le point fort est son emplacement.
04/23/2019
0 likes this
5.0
Joanna
04/20/2019
0 likes this
3.0 "You get what you pay for "
The windowless room was clean- the tv worked, they provide a nice robe and slippers are ok- the shower stall has no door and the bath mat is soaked in a few seconds- breakfast is fine with eggs to order and a pretty extensive menu selection that they serve really fast- what’s iffy? The cost is unbeatable but the furniture is pretty worn however that is negligible considering how I am rarely in my room during vacation- area is in a narrow alley surrounded by other hotels etc and it is literally around a corner or two from St Joseph’s Cathedral and in a pretty central area- you can decide
Wonderful staff and beautiful room. Very comfortable. Delicious breakfast. Highly recommended!
Chua
04/17/2019
0 likes this
4.0
Jon
04/16/2019
0 likes this
2.0 "Terrible service "
At check in things seemed ok. When we got to the room, there was no wifi in the room (just in the reception). I called the front desk and they said they would fix it - but throughout our stay we did not have wifi. The next morning we had breakfast (which was ok - not great) and left to tour Hanoi. Within 3h of being out, 2/3 people in our group got really sick (food poisoning from breakfast). We all rushed back to our room. When we arrived back, we found our air conditioner broken, leaking water all over the vanity and onto the floor. It was like Niagra falls in the room. We called the front desk immediately and after almost 20 mins later they sent someone. In addition, this water incident ruined my super expensive make up and hair straightener (that were on the vanity), When I went down to talk to the manager I was sick, and my stuff was ruined - the manager was not at all sympathetic and said there was nothing they could do. On top of it, they blamed us for leaving the AC on. There was nothing that said we should have turned off the AC. If that is the expectation, it should be communicated or they need to install the keys that turn off electricity when people are not in the room. Such bad hospitality and getting sick was just the cherry on top of a terrible stay.
The room we stayed has no window. Always smell the humidity when I open the bathroom. I got allergy second day and asked the hotel to change a room for us. Finally had to end my trip early due to the severe allergy.
04/08/2019
0 likes this
3.0 "Not perfect, but fair"
The air condition in the room has water dripping. The manager had someone come to fix it, but then it became very noisy. Luckily we changed to another room.
Duc
04/06/2019
0 likes this
5.0 "Boutique hotel in the Old Quarter. "
Hotel located in a small but busy lane way. Love the services received from friendly hotel staff. For first time visitors, you need to go next door to check-in. If you come home late, knock on the roller shutters and someone will open for you. There is a small buffet for breakfast but they will give you a menu to order Western and Vietnamese items. Wifi is good. The locks on the door is frustrating (hard to open). Booked 5 rooms and we all have the same problem. The ceramic jar and lid for the shampoo and conditioner should be replace with something that doesn't break easily. Overall, it was a lovely hotel that I would recommend for everyone.
Hotel located in a small but busy lane way. Love the services received from friendly hotel staff. For first time visitors, you need to go next door to check-in. If you come home late, knock on the roller shutters and someone will open for you. There is a small buffet for breakfast but they will give you a menu to order Western and Vietnamese items. Wifi is good. The locks on the door is frustrating (hard to open). Booked 5 rooms and we all have the same problem. The ceramic jar and lid for the shampoo and conditioner should be replace with something that doesn't break easily. Overall, it was a lovely hotel that I would recommend for everyone.
Todo fantástico, el hotel es moderno con unas habitanciones muy grandes y confortables. Es perfecto porque queda a 10 minutos andando a la zona centro (antigua), zona tranquila y con muchos servicios alrededor. El desayuno buffet muy variado y abundante y el personal espectacular, muy atento, servicial y simpático, sobre todo Trang que nos trató y se preocupó por todo lo que necesitásemos. Hotel muy recomendado
04/02/2019
0 likes this
5.0
From the moment we arrived, the staff were incredible. Very attentive and hardworking. Staff were knowledgeable of local tours and thanks to Jenny for booked our two week packgage .We are very pleased with all the stages of the trip, from the planning, done in full cooperation with us and in constant consultations, to the concern of all the details and VIP service throughout the trip.
She were effective and helpful and promptly responded to all of our requests. Every WhatsApp message was answered immediately. This connection continued from the planning stages and during the trip itself. Every day of the trip we were asked and checked whether we had any problems or requests and any matter was treated immediately.
The trip schedule was correct, the hotels were excellent (we chose a 4 stars hotels), the car was very spacious and the guides polite and helpful.
The breakfast buffet was great with a vast selection each morning. The banh mi was delicious!
The in house massage was great value as was the laundry service.
Facilities were fabulous, very clean, housekeeping had a high attention to detail.
This is our first time at Gem Premier but we will definitely be back
The hotel is only three years old but it operates like it has been here a lot longer with great staff and service
We have stayed in Hanoi two times now and this is the best hotel and location we have had
03/24/2019
0 likes this
1.0
youngmi
03/12/2019
0 likes this
1.0 "최악의 호텔"
절대 예약하지마세요ㆍ청결ㆍ서비스ㆍ상태 전부 최악입니다ㆍ룸에 들어가자마자 싸구려 화학약품냄새에 눈을뜰수없을정도여서 컴플레인을하자 돈을 더 요구하며 좋은방이 있으니 돈을 더내라고 했어요ㆍ 취소하려하자 환불안된다고 갈꺼면 가라고ㆍ최악의 태도를 보이더라구요ㆍ결국 87달러USD 더 지불하고 방을 옮겼어요ㆍ
